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AppliancePartsPros

Overview

AppliancePartsPros has a rating of 2.6 stars from 351 reviews, indicating that most customers are generally dissatisfied with their purchases. AppliancePartsPros ranks 3rd among Appliance Parts sites.

service
31
value
31
shipping
30
returns
15
quality
26
This company responds to reviews on average within 2 days
How would you rate AppliancePartsPros?
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Colorado
1 review
0 helpful votes
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Super fast service!
January 10, 2022

Ordered crisper tray for our Ikea refrigerator. Order had processed and been fulfilled, sent to shipping within a day! It arrived well packaged. Super easy transaction and definitely will use Appliance Parts Pros again!

Date of experience: January 10, 2022
Jenny H. AppliancePartsPros Rep
over a year old

Thanks for the nice review. It means a lot. We are happy to hear you benefited from our services.

Maryland
1 review
0 helpful votes
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Problem with packaging is washing machine part
February 1, 2022

The warehouse did not ship in a box and the first item was chipped. I contacted their Customer Service and they quickly resolved the issue and shipped another with special instructions. Love their install videos too.
I'd order again for my next DIY repair.

Date of experience: February 1, 2022
Jenny H. AppliancePartsPros Rep
over a year old

Thank you for taking the time to review our site. Your feedback is much appreciated.

Illinois
1 review
0 helpful votes
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Happy buyer
May 1, 2021

We broke both vegetable drawers in our refrigerator which was several years old. I really had no hope of replacing them but tried AppliancePartsPros since we needed them to get our house ready for sale. I found EXACTLY what I needed. The site was easy to use. The replacement drawers came in a timely manner, were packed well, and fit perfectly. I would highly recommend this company.

Date of experience: May 1, 2021
Jenny H. AppliancePartsPros Rep
over a year old

Thank you for your valuable feedback. We appreciate that you chose us for your appliance repair needs.

Kind Regards,
Cheryl T,
Customer Correspondence Team

North Carolina
1 review
0 helpful votes
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Easy repair
April 17, 2021

Not only did their website give me confidence I was picking out the right part for my washer, the excellent video instructions made the repair much easier. There were a couple of little screws and latches that I would've struggled with for quite some time had I not seen the clear instructions on the video.

This is the third or fourth time I have purchased parts from this vendor, and will definitely do so in the future if I have a need

Date of experience: April 17, 2021
Jenny H. AppliancePartsPros Rep
over a year old

Thank you for sharing your feedback with us. We enjoy hearing from our customers.

Kind Regards,
Cheryl T,
Customer Correspondence Team

South Dakota
1 review
0 helpful votes
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Maytag washer repair
April 15, 2021

Replaced belts on washer but problem persisted. Had to replace the motor - now working fine. Parts were ordered with expedited delivery and they did arrive quicker than I expected. AppliancePartsPros personnel made sure I was getting the correct parts and placed the order for me. I am very pleased with the service I received and very happy I can still use my 15 year old Maytag washer! My wife is NOT impressed with the washing machines that are now on the market.

Date of experience: April 15, 2021
Jenny H. AppliancePartsPros Rep
over a year old

Thank you for your valuable feedback. We appreciate that you chose us for your appliance repair needs.

Kind Regards,
Cheryl T,
Customer Correspondence Team

Maryland
1 review
0 helpful votes
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Fan speed regulator change
March 4, 2022

I have a 48 inch DCS range and hood in my great room. The fan regulator broke so the fan was always on high and very loud. I found the model on Appliance Pro's and bought the regulator. I watched the video on the website. I actually changed to regulator in about 30 minutes with a screwdriver. It was pretty simple. I figured it would have cost at least $300 to have the local appliance store do the repair. Thanks for all your expert instructions!

Date of experience: March 4, 2022
Jenny H. AppliancePartsPros Rep
over a year old

Thank you for choosing AppliancePartsPros.com. Your comments are most welcome.

Oregon
1 review
5 helpful votes
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Prices are fair shipping is fast. The problem happens if anything needs to be returned. They will tell you 7-10 days. Then 7-14 days and finally they will tell you they don't know when. I highly recommend using paypal so if an issue arises you can get your money back.

Date of experience: March 5, 2020
New York
1 review
0 helpful votes
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Wrong part
February 6, 2022

I purchased a washing machine bearing seal, three times. It was always the bigger seal. My repairman knows he ordered the smaller size, at least two of the three orders.
I don't have time, nor feel like dealing with returns. So, it's been almost a year, and my washing machine is still inoperable.

Date of experience: January 7, 2022
Jenny H. AppliancePartsPros Rep
over a year old

I apologize for any inconvenience. If at any time you receive a part and it isn't what you ordered, you only need to let us know and we will work to rectify the situation.

Pennsylvania
1 review
0 helpful votes
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Broken Part
February 6, 2022

Ordered 2 parts for a dishwasher. Both delivered next day! One was perfect; the other broken. Called and spoke with Cindy who was very helpful and efficient. New part was ordered but then was delayed. (As much is these days) Point being - communication was excellent and part was received shortly after. Great Company.

Date of experience: February 6, 2022
Jenny H. AppliancePartsPros Rep
over a year old

Thank you for letting us know how much you liked our services. We appreciate your endorsement!

Pennsylvania
1 review
0 helpful votes
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I needed a part for my washing machine, I absolutely had to have it next day, due to a family member being hospitalized. They fed-ex grounded it, charged me for next day shipping, refused to refund even a portion of the shipping fees, was told that is how they do business, it was only 13 hours late "to bad". I will NEVER use this company again!

Date of experience: June 6, 2017
Florida
2 reviews
0 helpful votes
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I purchased a water inlet valve from them, and their assistance with the installation and their knowledge is second to none! They were outstanding in resolving some confusion with my washer model number, and the correct part number! I called them on a Saturday, and my hold time was about a minute, no exaggeration! Their site had an Outstanding How To Do video. Truly exceptional service!
They are definitely my Go To vendor for appliance parts and how to guidance!

Date of experience: June 5, 2021
Jenny H. AppliancePartsPros Rep
over a year old

Thanks for your feedback. We are happy to hear that the repair went well.

Kind Regards,
Cheryl T,
Customer Correspondence Team

Louisiana
1 review
0 helpful votes
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Good service, prompt shipping
February 1, 2022

Have ordered from them twice and am fully satisfied with all facets of my transactions. I am currently in the process of returning an item that did not work out and so far the return process has been easy.

Date of experience: February 1, 2022
Jenny H. AppliancePartsPros Rep
over a year old

Thank you for sharing your feedback with us. We enjoy hearing from our customers.

California
1 review
3 helpful votes
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I purchased a new upper grille for my whirlpool microwave but it was the wrong color. Called them back to return it, no problem except! They would not pay the return fee, Okay! ISo I thought I would pay the return fee, wrong! The part had cost me $48 the return fee was $38. So, they must get a better deal on shipping than me. I put the wrong color grille on, looks bad but oh well. So, the point of me taking the time to write this review is, if you need to buy a part online use Amazon, Google Express or check with the seller to guarantee they have a decent return policy.

Date of experience: July 12, 2018
Connecticut
1 review
0 helpful votes
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I ordered some kitchen 5 knobs for my daughter. They start sending one, by one, by one. I called three times, they were on back order. It's been 24 days, and still don't complete my order. They NEVER told me, they didn't have it. It's a shame, they advertised 2 day delivery. That's not true. I will never will buy anything from this company.

Date of experience: March 29, 2021
Jenny H. AppliancePartsPros Rep
over a year old

We're always striving to improve our customers' experience, so we appreciate your feedback. I do apologize for any inconvenience this situation may have caused. This part is on backorder, which means that we are currently out of stock and waiting for the manufacturer to provide us more. The estimated date of availability is unknown. Whirlpool has continued to delay providing us stock of the knobs at this time and is unable to give an estimated availability date. Again, I am sorry for the inconvenience this has caused.

Kind Regards,
Cheryl T,
Customer Correspondence Team

Indiana
1 review
0 helpful votes
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OUTSTANDING
March 3, 2022

Ordered part was accurate, economical, and as advertised. Arrived damaged, and was replaced at no charge and in record time. All personnel were professional, courteous and customer oriented. All of which are extraordinary characteristics considering the cavalier manner in which many businesses operate these days.

Date of experience: March 3, 2022
Jenny H. AppliancePartsPros Rep
over a year old

Thank you for sharing your experience. Don't forget to check us out on Facebook.

Florida
1 review
0 helpful votes
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Overall the price was good, service was excellent. Fedex had issue with package and had to return to them due to label unreadable. Customer service shipped another one out as soon as they heard it was being returned. When part did arrived, I was surprised to see if was only in an insulated bad. Part was slightly damaged due to it not being in a box, some plastic broke off and the terminals were slightly bend.

Date of experience: March 11, 2021
Jenny H. AppliancePartsPros Rep
over a year old

Thank you so much for taking the time to give us feedback. We are glad you liked our services.

Kind Regards,
Cheryl T,
Customer Correspondence Team

Oklahoma
1 review
1 helpful vote
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Shipping is terrible
February 28, 2018

I ordered a part and paid for fedex smartpost. The part traveled from Illinois, Wisconsin, Mississippi, Arkansas, Dallas before arriving to my State Oklahoma.The company does not make you aware of this when you select this shipping method. Their prices are higher than other companies. I could have ordered from Amazon.com with two day shipping (free). Appliance Parts Pro took seven days. Let The Buyer Beware! I won't be using them again, they are on my Black List

Date of experience: February 28, 2018
Maryland
1 review
0 helpful votes
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Wendee saves the day.
May 9, 2021

Wendee deserves a ×2 pay raise. She found the correct Samsung dryer shipping bolts through cross-referencing part#s. She spent probably an hour making sure i had the correct part, and got it shipped overnight. Thats customer service! Excellent work!

Date of experience: May 9, 2021
Jenny H. AppliancePartsPros Rep
over a year old

Thank you for writing this review. We hope the repair was successful.

Kind Regards,
Cheryl T,
Customer Correspondence Team

Arizona
4 reviews
15 helpful votes
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When you have no clue what your doing on a DIY do it yourself repair, its nice when the website actually directs you to just the part you need and has a DIY video that makes it easy and is also 100% accurate to what you will experience when doing the job.

I can't recommend this company any more than this. They should get 6 stars. Super-fast, even during Covid19 and everything spot on. Not to mention the best prices I seen -though price was not my first consideration this time. Information was.

Thank You AppliancePartsPros.com for doing business the old-fashioned way~!

Date of experience: April 27, 2020
South Carolina
1 review
0 helpful votes
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The exact right part fast and easy.
April 15, 2021

Had an issue with a Samsung refrigerator freezing up. Looked up the parts and the comments on the site identified the most likely culprit. Ordered it, watched the videos to install it and everything works like new. If you are handy with a screw driver and know a little about electricity this is a cost effective way to fix appliances.

Date of experience: April 15, 2021
Jenny H. AppliancePartsPros Rep
over a year old

Thank you for letting us know how much you liked our services. We appreciate your endorsement!

Kind Regards,
Cheryl T,
Customer Correspondence Team