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Architectural Depot is the leader in beautiful home improvement products. Choose from a variety of interior and exterior products like vinyl shutters, cupolas, metal brackets, wood corbels, crown moulding, ceiling medallions, decorative millwork, and m...
ArchitecturalDepot Reviews Summary
ArchitecturalDepot has a rating of 4 stars from 6,703 reviews, indicating that most customers are generally satisfied with their purchases. ArchitecturalDepot ranks 1st among Do It Yourself sites.
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Worst customer service ever. I bought 2 Faux stone samples. They look like a 2 year painted on plastic. I tried to return them... no one answers the phone, return calls. Do not return emails, and cannot get thru on chat. It is easy to see why because you cannot return the samples. They will just credit your account. No one in their right mind would put this piece of crap on their house. It is a rip off. A person buys the samples and Architectural Depot know full well no one is going to buy the product. And that is why they do not put them in stores. Do not buy from them... you will be stuck with product. I will trash Architectural Depot every chance I get.
Order took over a month to arrive.
First time user. Easy process
Selection and quality
Awesome price and nice product.
So far so good, nice selection and website, nice customer service reps.
Very nice website, easy to manage selections. The product looked even better then the pictures. It just took too long to get them.
Great prices and service!
You should reeeeeeeally consider putting a PDF on your site that shows true measurements of everything. 1) the CAD site you suggest is for PC only. It doesn't work for anyone with an Apple products. 2) the CAD file was missing from your page. 3) non professionals have no idea what CAD is.
Easy website to use. Thanks
My. Order was taken and delivered. However, the product did not work out for my project. I was told I could return it but there would be a 20%restocking fee. Between the restocking fee and the cost to ship the product back I was going to lose money. The cost just for shipping was $33 or more as I tried Fed-x, UPS and USPS. I called customer service to ask for a return shipping label and was told they did not do that. Then today I get an email from Architectural Depot asking if I would like to complete my order of the product and the cost
Is $19.04. I paid $40.35.
I previously received an email from Architectural Depot asking for a review of my experience and gave them all this same information and have not received any response. No, I would never recommend this company.
The detailed spec sheet for the columns is very important and well appreciated
Products are better than expected and delivered in a timely manner.
Easy to navigate, prices are better, good selection
Received good product at good price. Had to reach out to customer service three times before I got an answer to when the product would ship.
Easy
It took 2 weeks during the pandemic. Not sure if it would be faster under normal conditions
I received the wrong size for 1 set. Not sure if I should send these back to get the correct size shipped.
Easy to navigate site and loads of options for products
Good selection and fair prices.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members