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ArchitecturalDepot

Overview

ArchitecturalDepot has a rating of 4.7 stars from 6,691 reviews, indicating that most customers are generally satisfied with their purchases. ArchitecturalDepot ranks 48th among Do It Yourself sites.

service
13
value
13
shipping
13
returns
8
quality
13

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39,375 reviews
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Ann a.
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The shutters were just as described
September 26, 2016

The shutters were just as described - great quality. My husband and I hung them on our brick home ourselves and we are in our late fifties. No problem at all. We bought the 50 year vinyl panel shutters, the order was perfect and came quickly too. Very happy with them.

Date of experience: September 26, 2016
Donna M.
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Website easy to navigate plus lots of choices of sizes and colors. Order arrived undamaged and in a timely manner. Color was not as close of a match as I would have liked but still looks good. Would definitely recommend family & friends to your site if they are in need of shutters.

Date of experience: October 30, 2017
derya r.
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We are delighted to discover you and can't wait to get our ceiling medallions!

You delivered! We received our 3 medallions in perfect condition. I am very impressed with every aspect of our experience with you-thank you so much! I have been searching for affordable ways to add old world charm, quality and exceptional items to our home during this remodel. Every detail matters, and your products are a wonderful discovery and addition to our labor of love process!

Date of experience: January 22, 2015
Allan R.
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Live chat didn't work well
October 21, 2020

Live chat didn't work well. I waited for about ten minutes to be connected and never was. Needed to ask about wait times for product given reviews saying shipping was delayed this year. Apparently, everything is on hold. I eventually called and learned there was over an 8 week wait time for shutter orders. Given the timing, I will wait until the spring to purchase shutters.

Date of experience: October 21, 2020
Mitch F.
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My order was Great, with Quality material, but, I was not informed that it was on Back-order, took a month to receive my order.
Other than that, Great Quality and all parts received! Awesome Product!

Second order took 5 weeks to arrive also...and no tracking number given, had to call to get it...
Very Poor customer service... product was great though.
This company has a very low standard in the customer... and time shipping the product!

Product was Great, but if you can find another dealer...use them!

Date of experience: June 7, 2016
todd n.
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The negative reviews made me nervous but were outnumbered by the positive. We shall see. An update; The shutters are fine, perhaps even excellent. What was annoying however, were the mounting clips ordered with the shutters. Although not required, they seemed like a good idea but were anything but! And to make matters worse, there was a shipping charge for them and the shutters shipped free!

Date of experience: January 19, 2017
Roz H.
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Eventually it was ok, but there are so many images that look exactly the same. You only have a few styles, so the sizes are the important thing and it is time consuming to figure out your system. Also, to be able to gauge how a trim would look, it would be helpful to see an actual picture of the 12" vs the 6" so we can visualize the proportions.
The product arrived in good condition and we are pleased with the look of it. However, we are having great difficulty in finding a contractor/carpenter who is willing to install. We bought the product to replace existing entry way trim work and to go over siding, which it says it will do. But the instructions are not clear enough as to how this can be done.

Date of experience: November 4, 2016
frank g.
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Overall nice product at a decent price, one or two of the shutter had small defects on them but I don't think it is noticeable from the a distance. They do look very nice on the house. In fact I need 2 more

Date of experience: June 22, 2017
Marta L.
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I hope installing them will be as easy as it was ordering them!
And they were! I know some neighbours are going to ask me about them! We are the first ones to install shutters in an area for 55+ with HOA...Very satisfied!

Date of experience: September 26, 2017
Timothy M.
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The web site is not set up correctly for ceiling medallions.it should bet done by size order! Also better description of material! Also you phone #should be on every page so if you need to call you on that page with the rep.

Date of experience: September 18, 2015
Judith M.
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I'm a little nervous about getting the merchandise and not being happy with it because of the complicated return policy and the 20% charge. Hopefully everything will be great.
Everything arrived on time and in great condition. Would definitely purchase from you again.

Date of experience: October 6, 2015
Mike B.
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Like the shutter, I ordered one pair to make sure this is what I want and if so I will order 6 more. I received all sears, was disappointed that a couple shutters have some discoloration and surface blemishes but I will not return them due to time constraints. Overall, I am OK with transaction.

Date of experience: October 23, 2017
Cat A.
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Love looking through everything you have to offer on your website. However, I was disappointed with the "barn wood" brackets. The color pictured is not even close to what I had ordered. Shutter screws were exactly what I expected.

Date of experience: November 23, 2018
Rich K.
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Had one question which Elizabeth answered
September 20, 2017

Had one question which Elizabeth answered. She was very pleasant and helpful. Received the order quickly and well packaged. The shutters I ordered are well made and are supplied with all fasteners to hang them on various wall materials.

Date of experience: September 20, 2017
Warren U.
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Great shutters and a great price with fast shipping
November 15, 2017

Great shutters and a great price with fast shipping. They were the cheapest I could find and they seem to be as good of quality as any others I've seen. I'll definitely buy from them again in the future.

Date of experience: November 15, 2017
Joanie E.
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Really good, I picked your company over another that was less expensive as you had more information on your site for helpfulness in installation and product info including videos. So we felt more secure with your site and products.

Date of experience: March 18, 2015
William R.
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Product was of excellent quality and homeowner loved it. Was not satisfied with the fact that you only have 72 hrs to check them out for damage hard to do when your to busy to even sit down and when you do finally get around to check them you find one with a mounting screw through the side and its to late to do anything about it. Besides that they are nice and I will be ordering from you again in the near future.

Date of experience: August 7, 2016
Randall T.
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Would not accept a different billing address than the shipping address. Finally had to enter them both the same and then edit in the review section. VERY frustrating! It took me over 40 minutes to complete this simple order!
Then order was not shipped right away.

Date of experience: May 9, 2018
Vicki H.
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Only on your website could I find just what I wanted for our home! After a new roof and paint job, along with your decorative gable vent, our home will be the envy of the 'hood! I'll be back if I want another addition - thank you!

Date of experience: August 29, 2017
Diane K.
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Unfortunately it was very difficult to find products in size and pricing. Site would not allow adjustment of price low to high also does not categorize by specific size. Very frustrating to navigate through the site. When you are able to find what your looking for its a great value and wonderful product. Thank you

Date of experience: April 7, 2015