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Arangrant

Overview

Arangrant has a rating of 4.2 stars from 515 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Arangrant most frequently mention business class, customer service and great price. Arangrant ranks 13th among Travel Agency sites.

service
71
value
70
shipping
31
returns
39
quality
56
This company responds to reviews on average within 2 days
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How would you rate Arangrant?
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New York
2 reviews
0 helpful votes
Follow Brigitte T.
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DwayneD has helped me find the perfect flights for a multi country trip. He was a good listener and understood my preferences and dislikes and found the flights I am very happy with. He acted professionally, empathetic to my needs, and proficient in his execution. I will call DwayneD for all my future travels as well and have recommended him to others who were looking for the solution of some complicated travels.

Date of experience: February 6, 2024
Jerry F. Arangrant Rep
over a year old

Dear Brigitte,

Thank you for leaving us such a wonderful review. We are thrilled you loved your experience, and our staff will be happy to read what you wrote. We prioritize customer experience and satisfaction, and your review reaffirms the hard work we put in every day. So thanks for your kind words; we look forward to seeing you again.

Faithfully Yours,
AranGrant Team

Canada
2 reviews
0 helpful votes
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I was so impressed with the service which I received from Harrison. He was very professional and patient with me and extremely accommodating. I am really looking forward to my upcoming trip now!
Thank you Harrison!

Date of experience: February 3, 2024
Jerry F. Arangrant Rep
over a year old

Dear Brenda,

We were thrilled to read your 5-star review of our service. We are glad you felt such a positive experience with our representative Harrison. We’ll pass along the kind words.

We look forward to seeing you again soon and thank you for your feedback.

Faithfully Yours,
AranGrant Team

Canada
1 review
4 helpful votes
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An update on my Arrogant travel agency. Bought two premium economy for total of $4800. When trying to change return dates 'the agency could not arrange flights' I had to buy new tickets! Cost, lost of $2400 return tickets and $2400 purchase of new tickets with another airline. When complainedto Arragant was offered a $50 travel voucher... the worst experience ever

Date of experience: April 17, 2023
California
1 review
2 helpful votes
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Booked two Business Class flight roundtrip tickets from SFO to MNL, and they're not seated next to each other. I booked them as a couple (husband and wife). Is it too much to ask after spending $3,600 each ticket to book them next to each other? After checking in and going to the ticket counter, the airline couldn't switch seats either, so we spent the 13+ hours sitting apart, which is not ideal. Arangrant did nothing to help us after repeated contacts to their customer service.

Date of experience: July 28, 2023
Jerry F. Arangrant Rep
over a year old

Dear Lester,

We really do appreciate this feedback and we completely understand your frustration. We know how important it is to be seated together especially for a 13 hours flight.

Based on our investigation, we have successfully assigned seats 5E and 5G from Manila to San Francisco thru the airline’s website and these are confirmed on our end. However, it appears that this was not provided by the airline at check-in due to unknown reasons. This happen some times due to airline operational requirements that is now beyond our control. Our agent Jennifer assured that the requested seats have been added prior to your travel and if we only knew this ahead of time, we would be glad to assist you further to resolve this.

We value our customer's opinions and would like to thank you again for bringing this to our attention.

Kind regards,
AranGrant Team

Canada
1 review
0 helpful votes
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Extremely Helpful
July 27, 2023

Christopher worked with me and advised me of the best options for my travel requirements. He worked his magic and contacted me with even better options. I enjoyed his personality and Friendliness Big Thanks.

Date of experience: July 27, 2023
Jerry F. Arangrant Rep
over a year old

Dear David,

We were thrilled to read your 5-star review of our service. We are glad you felt such a positive experience with our representative Christopher. We’ll pass along the kind words.

We look forward to seeing you again soon and thank you for your feedback.

Faithfully Yours,
Arangrant Team

GB
1 review
0 helpful votes
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Even though I kept changing dates and locations, Alfie was patient and eager to assist me. He provided me with several alternatives and was quite helpful throughout the process. I would strongly suggest arangrant and plan to use them again in the future.

Date of experience: March 24, 2022
Florida
3 reviews
1 helpful vote
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I booked a flight and paid for insurance 4 months in advance. Turns out I need surgery. The flight was over $700 and with the insurance, I am supposed to receive $78. The cost of the insurance was about $60 - total ripoff. Find your flight someplace else!

Date of experience: February 20, 2024
Jerry F. Arangrant Rep
over a year old

Dear Betsy,

Your review is very concerning to us.
In order to find out more details about your reservation, please reach out to us at claims@arangrant.com with your ticket or booking confirmation.
We will be looking forward to your reply.

Best regards,
AranGrant Team

New Jersey
1 review
1 helpful vote
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Constant issues and unrelated sales calls
November 26, 2023
Updated review

Absolutely frustrating experience with Arangrant. Poor customer service, endless urequested travel calls, they will not stop calling, texting and emails for totally unrelated and unrequested travel.

Do not share your information with them.

Date of experience: November 26, 2023
Jerry F. Arangrant Rep
over a year old

Dear Tommy,

We would like to sincerely apologize for the negative experience.
We need to find out more about your situation in detail.
Could you please email us at investigation@arangrant.com and we will get back to you promptly?
Thank you again for your honest feedback and we look forward to hearing from you.

Yours Sincerely,
AranGrant Team


Endless Spam from Arangrant
November 9, 2023
Previous review

If you ever provided them your personal information, they will send you constant text messages, phone calls and emails for unrequested travel indefinitely. I even tried to call them to stop. Failed. Now I get emails from (Hertz ), (Anthony ) etc. You call them and they will say, "ahh sorry, I will tell my colleague to stop calling you." Their business is not just deceptive, they will violate your do not call and unsubscribe requests.

Date of experience: November 9, 2023
Florida
5 reviews
0 helpful votes
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Before contacting Arangrant, I was convinced we could no longer afford to fly first class to Europe due to skyrocketing gas prices. One call to Arangrant and speaking to Hugo revealed that affordable business class flights to London and Paris still exist. In less than one hour, Hugo had found very affordable flights even going so far as to search for the best aircraft and seats available. Previously, I had wasted two weeks with our long time travel agent who could find nothing and lost lots of time on internet sites promising miracles but producing no flights without multiple layovers. If you are worried about the cost of European flights with the exorbitant gas prices - call Hugo at Arangrant and enjoy your travel.

Date of experience: September 13, 2022
Connecticut
1 review
4 helpful votes
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Worst Ever! Bait and Switch..
December 2, 2022

What I have experienced has been absolutely the worst possible bait and switch by this company. They said I could have a credit for my cancelled flight with hefty processing and rebooking fees. I agreed so I could rebook. I found a ticket online listed with their agency with a similar price so I asked to rebook. They told me I could rebook at a much higher price. I asked why they were quoting so much more and I was told that the price I was seeing was only for new bookings. I couldn't have that rate. BAIT AND SWITCH!
Then I asked them to cancel my ticket and they could keep the money as I learned I had coverage and they are no longer even replying! They will not send me a cancellation letter. All I want is the $475 I paid for the processing fee to have a credit. They can keep the $4250 I do for th biz class ticket but they are even denying me this! Outrageous and defies belief.

Date of experience: December 2, 2022
California
1 review
8 helpful votes
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I purchased thru Arangrant a United Premium Economy ticket for travel from SFO to Italy in June. I came down with COVID 7 days prior to the trip, I canceled directly with United and immediately notified Arangrant. Two months have passed, multiple emails, phone calls, and promises to get back to me "soon". I have yet to receive any status on a credit with United. Beware that the discount and professionalism during the purchase process will not extend to cancellations for premium or business class tickets. Unless you are certain that your plans will change, I would recommend avoiding Arangrant.

Date of experience: August 9, 2022
Puerto Rico
1 review
0 helpful votes
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My flight
March 31, 2022

They modified the date and time of my flight without charging me any further fees. I was able to come home securely thanks to Russell and his team of travel agents.

Date of experience: March 31, 2022
Malaysia
1 review
1 helpful vote
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I was able to book my flight promptly on their website, and my confirmation email arrived an hour later. I had a fantastic time with them and will definitely use them again for future travels.

Date of experience: May 18, 2022
Texas
1 review
3 helpful votes
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They misinform you about the refund. It seems like you will get free cancelation if you cancel within 24 hours but you will get big penalty from the airline. Never believe about their cancelation policy.

Date of experience: June 15, 2022
Illinois
1 review
3 helpful votes
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Had spent many hours trying to find the best business class flights from ORD to Rome when I found a link to AranGrant on Kayak. Jason V contacted me almost immediately and has been an unbelievable help in finding just the right tickets for both schedule and pricing and we are booked and ready to go.
We have traveled extensively until COVID and this will be only our second overseas trip in 3 years. Jason made it all work and I appreciate his time and effort!

Date of experience: August 5, 2022
Brazil
1 review
3 helpful votes
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Although there are other websites where you may book online, I choose arangrant since it offered the greatest value for money. They are reliable and still takes me to my destination.

Date of experience: March 31, 2022
Connecticut
1 review
1 helpful vote
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We booked a trip to Israel in March 2023 with agent Quinn. He found good deals and everything turned out as planned. He was consistent with followup as well.

Date of experience: June 16, 2023
France
1 review
1 helpful vote
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It is something I would suggest to anyone seeking for a cheap airfare.
My agent took the time to counsel me on which road to pursue and how to avoid common pitfalls.

Date of experience: April 12, 2022
RU
1 review
1 helpful vote
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Outstanding client service!
Wendy was an incredible source of inspiration for me as I prepared for my trip. She completed the reservation immediately and sent me the confirmation through email.

Date of experience: April 15, 2022
Hong Kong
1 review
0 helpful votes
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A good service
December 15, 2021

A good service, I mean it could be better, everything can be improved. You get what you pay for. Use your brain check as many agencies as possible before booking it doesn't cost anything.

Date of experience: December 14, 2021