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Arangrant

Overview

Arangrant has a rating of 4.2 stars from 515 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Arangrant most frequently mention business class, customer service and great price. Arangrant ranks 13th among Travel Agency sites.

service
71
value
70
shipping
31
returns
39
quality
56
This company responds to reviews on average within 2 days
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How would you rate Arangrant?
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California
1 review
0 helpful votes
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Great experience with Andor
April 29, 2024

I had a terrific experience booking a multi-city set of flights across different airlines with Andor, a specialist at Aran Grant. He was knowledgeable, patient, and very understanding of my concerns about the flights. I believe he went beyond the call of duty in making sure I was able to get exactly what I needed. His explanations were clear and timely. Thank you, Andor, you helped me tremendously in dealing with a stressful situation!

Date of experience: April 29, 2024
Jerry F. Arangrant Rep
11 months ago

Dear Rw,

Thank you for sharing your wonderful experience!
It's great to know that agent Andor knowledge, patience, and understanding helped alleviate your concerns and ensured you got exactly what you needed. We'll be sure to pass along your kind words,

Faithfully Yours,
AranGrant Team

Norway
1 review
1 helpful vote
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Warren goes above and beyond to satisfy the requirements of our entire family. He was in control of everything, from seat allocations to meals to stopover time. I would definitely suggest this service because it saved me a lot of time and gave me a terrific trip experience!

Date of experience: June 13, 2022
GB
1 review
1 helpful vote
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I like the service
April 5, 2022

I like the service, but I'm not sure I'll fly because of it. I'll keep an eye on the viral problem. I'll let you know if anything changes.
It's easy and quick to use. Great pricing are something that no one can complain about.

Date of experience: April 5, 2022
Czechia
1 review
7 helpful votes
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I have booked international travel, all classes, for over 40 years. This company simply promises you things like great customer service (which to me means at least answering your phone), the ability to change dates (which they say is impossible when you finally get in touch with them), does not assign seats properly, does not assign your frequent traveler number to your profile, does not make sure you are emailed a "time to check in" email, and basically is a company you pay money to and then they disappear. I strongly suggest you go to a proper travel agency; the rates they offer are no better than any other rates you can find on Google flights. This group is horrible at best, do not trust a word they say.

Date of experience: January 13, 2023
MD
1 review
0 helpful votes
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Cody was great
October 22, 2023

Cody provided excellent customer service. He was patient, kind, explained all his answers well, researched when unsure, and went above and beyond in helping me find the right pricing and walking me through getting my seat.

Date of experience: October 20, 2023
Jerry F. Arangrant Rep
over a year old

Dear Heidi,

Thank you for your kind words, we are delighted to read how Cody delivered above and beyond your expectations.
We look forward to being of service to you again soon.

Faithfully Yours,
AranGrant Team

RU
1 review
1 helpful vote
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Exceptional client service. I decided to give it a go on my own.
This is a corporation you've never heard of before. Mario was really helpful in helping me locate a ticket that I required.
The advertised price astonished me, and I couldn't find anything better.

Date of experience: May 3, 2022
Arizona
1 review
0 helpful votes
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Harrison, agent, was easy to work with and professional in the services he provided for acquiring business class tickets to Italy. Some other agents were not as helpful when we decided to plan another trip to Europe. Hence, we went with another vendor.

Date of experience: February 25, 2024
Jerry F. Arangrant Rep
over a year old

Dear Stephen,

Thank you for sharing your experience with our services. We're thrilled to hear that you loved being helped by Harrison.

We hope that next time you won’t have any issues booking with us and we will do our best to interact with our customers effectively and positively.

We look forward to seeing you again!

Yours Sincerely,
AranGrant Team

California
1 review
0 helpful votes
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Bad service
August 6, 2023

I recently had a ticket with your airline and needed to change the travel date. Following the instructions on your website, I proceeded to make the necessary changes online, for which I was charged $165.

To my dismay, after just an hour, I received an email from your company stating that my request for a date change had been rejected, citing an exorbitant changing fee of $1300. This sudden change in the fee is not only unreasonable but also completely unacceptable. I trusted the price offered by your website and made the necessary arrangements accordingly.

Furthermore, I have had to engage in multiple conversations through your customer service chat, which has proven to be an incredibly frustrating and time-consuming experience. The representatives I interacted with displayed a lack of professionalism and were consistently rude. This kind of behavior is not what I expect from a reputable company, and it has left me feeling extremely dissatisfied.

Date of experience: August 6, 2023
Jerry F. Arangrant Rep
over a year old

Dear Sam,

Your review is very concerning to us.
In order to assist you better with your reservation, please reach out to us at investigation@arangrant.com
We will be looking forward to your email.

Best regards,
AranGrant Team

New Mexico
2 reviews
5 helpful votes
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They will not refund you for their mistakes
February 23, 2023

I bought an international ticket from them and am out thousands of dollars because they made the reservation by adding my middle initial to my first name. I tried for months to get this fixed with AranGrant. They didn't do it and the airline told me they would not be able to let me board due to the name not matching my passport. Their customer service is no help and is misnamed. Should be customer abuse department.

Date of experience: February 23, 2023
Jerry F. Arangrant Rep
over a year old

Dear Lynne P,

Thank you very much for your feedback, it is really important for us. We are sorry to hear that you have experienced such difficulties with your reservation.

Your review is a matter of concern to us.
Please, contact us at investigation@arangrant.com with your booking reference so that we can discuss the details of your observations and initiate an investigation of your case if necessary.

We are open for discussion and look forward to hearing from you soon.
Faithfully yours,
AranGrant Team

Bangladesh
1 review
1 helpful vote
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They performed a fantastic job
March 24, 2022

I was quite concerned when our tickets were canceled. I anticipated a lengthy battle to obtain a refund. I contacted customer support, and the situation did not turn out to be as awful as I had feared. They performed a fantastic job aiding me in receiving my funds.

Date of experience: March 24, 2022
TW
1 review
0 helpful votes
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I enjoy their customer service since they are always nice and willing to help.
Morris was fast to answer and rescheduled my vacation.
If I have any future trip plans, I will definitely utilize them again.

Date of experience: June 1, 2022
Missouri
1 review
7 helpful votes
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The worst
January 2, 2023

The worst third-party travel agent I've ever dealt with. Flight was cancelled on day of travel. When I asked for help, they were useless. I asked for a refund and I'm still fighting them to get my money back even though I purchased travel insurance through them. They are incompetent and untrustworthy. Do yourself a favor and don't give them your business.

Date of experience: January 2, 2023
RU
1 review
1 helpful vote
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I'm delighted I went with them since I was able to save $200. It's a significant improvement over what I was getting from other travel agencies. I'll book with them again if they have such fantastic deals in the future.

Date of experience: April 30, 2022
RU
1 review
1 helpful vote
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This is my first attempt at writing a review of any type. All I can say is that making a reservation online is a simple process; simply follow the steps. Perhaps you might enlist the help of a professional, like as Wilson, who does this on a daily basis.
Wilson has been a pleasant booking experience for me.

Date of experience: April 27, 2022
California
1 review
1 helpful vote
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All good
July 1, 2023

Quinn's communication was excellent and I shopped around and they also had the best price. I'm in the middle of working with Quinn to revise my trip plan and I think he's got me covered... we'll see. Will update after my trip.

Date of experience: June 30, 2023
Jerry F. Arangrant Rep
over a year old

Dear Brin,

Thanks for trusting us with your trip.
We're glad you enjoyed your experience with our agent Quinn and we will pass along these kind words of yours.

Faithfully Yours,
AranGrant Team

Oregon
1 review
6 helpful votes
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Do not use this company
January 31, 2023

I had used Arangrant several times in the past without problems, but this last autumn, because of some problems, in an email of 10/08/22, they agreed to refund me approximately $600. This never happened and now, almost 4 months later, they ignore my inquiries and refuse to respond to my emails.!

Date of experience: January 31, 2023
MD
1 review
0 helpful votes
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I had an incredible booking experience with Harrison from Arangrant. His attention to detail, extensive knowledge, and personalized recommendations made my trip unforgettable. From flights to accommodations, every aspect was flawlessly arranged. Harrison's professionalism and friendly demeanor added an extra touch of warmth to the process. I highly recommend Arangrant Travel Services, especially with Harrison as your dedicated agent. Your dream vacation awaits!

Date of experience: June 16, 2023
Jerry F. Arangrant Rep
over a year old

Dear George R.,

Amazing feedback!
We're thrilled to hear that you've had such a positive experience with Harrison.
We completely agree with you and we always do our best to make your interaction with our Travel Agent as smooth and pleasant as possible.

Faithfully Yours,
AranGrant Team

Idaho
1 review
0 helpful votes
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Robert G.
October 21, 2023

My wife and I recently purchased tickets for a trip in May with multiple stops. Robert did a excellent job helping plan our trip and was patient and helpful as we kept changing times and dates for each stop. I would recommend Robert G to all of my friends.

Date of experience: October 19, 2023
Jerry F. Arangrant Rep
over a year old

Dear Mark,

Thank you for this feedback.

We’ll make sure to pass along these kind words to Robert. Our agent will be delighted to read this amazing feedback.

Sincerely Yours,
AranGrant Team

Nevada
1 review
0 helpful votes
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Quinn was responsive and very helpful to find flights that were needed for us on a specific day with specific time windows. Discounts on pricing were very steep compared to what the price was showing through the carrier for business class seats.
This was our first time going through London Heathrow on the way home back to the US from Milan Italy. My only advice would be to allow more than 3 hours on a layover if possible, we have been out of Milan twice in the last 2 years and flights have been delayed both times, this time we missed our connection in Heathrow when the flight was an hour late out of Milan but that is not Quinn's fault. Just a suggestion for newer travelers like ourselves on flights connecting through Europe.

Date of experience: June 21, 2023
Jerry F. Arangrant Rep
over a year old

Dear Scott L.,

Amazing feedback!
Thank you for sharing your experience with our services.
We're thrilled to hear that you loved being helped by Quinn.
We completely agree with you and do our best to interact with our customers effectively and positively.

Yours Faithfully,
AranGrant Team

MD
1 review
3 helpful votes
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Harrison's simply the best doing his job
June 16, 2023

I had the most incredible booking experience with Harrison from Arangrant Travel Services. His exceptional attention to detail, prompt responses, and personalized recommendations made planning my trip a breeze. From flights to accommodations, everything was flawless. Harrison's professionalism and friendly demeanor made the process enjoyable. I highly recommend Arangrant Travel Services, especially with Harrison as your dedicated agent. Your dream vacation is just a click away!

Date of experience: June 16, 2023
Jerry F. Arangrant Rep
over a year old

Dear Brian P.,

Thank you for your nice words!
The last thing you need when planning a trip is to worry, that is why we focus on personal assistance. Hope you enjoyed booking with Harrison.

Looking forward to serve you again.

Faithfully Yours,
AranGrant Team