Arangrant has a rating of 4.2 stars from 515 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Arangrant most frequently mention business class, customer service and great price. Arangrant ranks 13th among Travel Agency sites.
I'm very happy that I found your company and especially agent Kelly. She made my traveling much easier and saved me lots of money. Tatiana
They are helpful, knowledgeable, and responsive. I would definitely recommend them to anyone looking for a reliable and affordable flight agent.
Quinn was exceptional in finding the ideal flight arrangements for my trip to Spain. His patience and persistence was certainly appreciated!
I'm quite sure in their level of support. I did not expect much of them, yet everything turned out fine.
Toni from arangrant took excellent care of us. He was fast and efficient. As always, a reliable and effective service.
When we need d adjustments or changes he gave us the best advice and helped us through everything. We would choose him for our next over seas trip.
Dear David,
Thank you for your amazing feedback.
Our agent is always super helpful and clear.
We are so glad you like his work! We’ll pass along the kind words.
Faithfully Yours,
AranGrant Team
Booked a flight through AranGrant, Agent who helped made a mistake on one of the dates (outbound flight) after review Aran Grant stated that agent di dnot make a mistake and they reviewd the transcript. I have requested them to provide me with a copy of transcript but they refused. Then I had to wait weeks and after several agents failed to provide proper feedback I was finally told that I would need to pay extra to rebook entire flight for my dates. (I have checked other sites which had much lower costs for the same flight but I could not cancel with Aran Grant because flight is non refundable, of course) Overall I overpaid for my flight and received headache for about 3 weeks with changes and dealing with horrible support. Non of thei phone numbers work. DO NOT BOOK ANYTHING WITH THEM YOU WILL END UP PAYING MORE.
Dear Gabby H.,
Thank you for your honest feedback.
Your review is a matter of concern to us, please contact us directly investigation@arangrant.com with your booking reference and we will launch an investigation.
We look forward to your reply.
Best Regards,
AranGrant Team
Read the Better Business Bureau (BBB) reviews about this company, which falsely states on its website its has an A+ rating. It does not! Aran Grant is owned by The Travel Outlet of Virginia, LLC and has a 1.23 out of 5 rating, and 329 BBB complaints in the last 3-years. That's over 100 complaints a year by unsatisfied and angry customers who actually took the time to complain to the BBB.
Aran Grant will easily take your money, but if the Airline you are booked on cancels/changes your flight, good luck getting Aran Grant to follow up to ensure your new flight is ticketed. I've been emailing, calling, spending hours on hold and on their chat. All I want is the e-tickets for flights I paid for months ago. All Aran Grant will do is send emails saying please be patient. SEVEN WEEKS! How much more patient do you want me to be? I still don't have a ticketed flight and because of Aran Grant, am worried we will miss other flights which could cost me more money.
DO NOT USE ARANGRANT! There are other airline consolidator companies that are much, much better and that really do care about their customers.
Dear Mary,
Thank you very much for your feedback, it is really important for us. We are sorry to hear that you have experienced such difficulties with your reservation /a long hold/ lack of follow-up.
We believed that your case has been resolved and the new itinerary and tickets were sent. Please accept our apologies for the delay as we need to coordinate all changes with the airlines to ensure that you will have no issues with your travel.
If you have more concerns, please do not hesitate to contact us at investigation@arangrant.com.
Faithfully yours,
AranGrant Team
Quinn was very helpful in helping our family book our trip to europe. He was polite and responsive. Thank you
Dear Josephine R.,
Thanks for trusting us with your trip!
We're glad you enjoyed your experience with our agent Quinn.
Faithfully Yours,
AranGrant Team
Quinn made our travel experience seamless. BA cancelled our flights without notifying us but Quinn took care of it.
Dear Sanjay,
Thank you for your nice words!
The last thing you need when planning a trip is to worry, that is why we focus on personal assistance. Hope you enjoyed booking with Quinn.
Faithfully Yours,
Arangrant Team
Quinn.X was great to work with and handled a complex booking with several changes with professionalism and with a great customer focus
Dear George,
Thank you so much for taking the time to write us a great review, we appreciate it. It's a real boost to the staff when they get a good review and feel their efforts are appreciated.
Faithfully Yours,
AranGrant Team
Best prices and ease of booking. Mr. Bradley was very understanding to my needs since I am disabled..
Dear Roman,
Thank you for your amazing feedback.
Our agent Bradley, is always super helpful.
We are so glad you like his work! We’ll pass along the kind words.
Kind regards,
AranGrant Team
Quinn was amazing! Super fast, great communication - appreciated his help SO MUCH. Love the price he got me too!
Dear Tara,
Thank you for your amazing feedback.
Our agent Quinn, is always super helpful.
We are so glad you like his work! We’ll pass along the kind words.
Faithfully yours,
AranGrant Team
Mr. Roger was excellent and thoughtful, though the time was tight. I really appreciate his service.
Sorry I couldn't upload my Ticket photo
Dear Yassin,
Amazing feedback!
We're thrilled to hear that you've had such a positive experience with Roger.
We completely agree with you and we always do our best to make your interaction with our Travel Agent as smooth and pleasant as possible.
Faithfully Yours,
AranGrant Team
My experience with Arragrant was great especially with Ron C.he helped us with professionalism and patience.
Dear Ilicia,
Amazing feedback!
We're thrilled to hear that you've had such a positive experience with Ron.
We completely agree with you and we always do our best to make your interaction with our Travel Agent as smooth and pleasant as possible.
Faithfully Yours,
AranGrant Team
In terms of flexibility, availability, and dedication, the support we've gotten from Arangrant was exceptional.
TRAVIS OFFERD US INCREDIBLE DEALS!VERY PROFESIONAL AND FAST.VERY GOOD PRISES!
WE WILL RECOMEND HIS SERVICE TO ALL OUR FRIENDS IN NEED!
KEEP THE VGOOD WORK!
Dear Dan,
Thank you for your feedback! We are really happy that you found our agent Travis professionaland knowledgeable. He will be delighted to read this review of yours and will stay motivated to help you with your travel plans again in the future.
Faithfully Yours,
AranGrant Team
My booking reference number was A*******, 2 Business class return tickets from New Delhi to New York. Onward 23rd October and return 31st October.
At the time of check in at the airport on 23rd October, LOT Airline staff didn't honor the ticket and they told me that the ticket is suspended.
I talked with the Aran Grant customer representative from the airport and they told me there is a chargeback from my side (I NEVER APPLIED FOR CHARGE BACK) This was a completely false allegation.
Then I returned from the airport and stayed at the hotel for 3 days and was on the call with the Aran Grant representative all the time DAY AND NIGHT talked with so many people and also provided payment confirmation from my bank ( same attached) that there was no chargeback and payment was successful.
But I got no solution, due to the urgency of my trip I purchased instant business class tickets and there was no confirmation given to me for my refund. When I reached the US I received my refund.
Now I need compensation for wasting my 3 days, Hotel expenses, travelling expenses, differential amount I spent for purchasing instant tickets and everything. That was the mental torture which you guys gave me. I will never book my tickets with you guys.
Dear Vaibhav,
Thank you for bringing this matter to our attention. We completely understand your frustration.
In order to assist you accordingly, allow us to launch an internal investigation into your case. We will get back to you via email within the next 3-5 business days with additional information.
We appreciate your cooperation and patience as we work on this matter.
Kind regards,
AranGrant Team
I have worked with Travis at Arangrant twice and I am completely satisfied with his service and knowledge
Thanks
Dear Vijay,
We’ll make sure to pass along these kind words to Travis.
Our agent will be delighted to read this amazing feedback.
Sincerely Yours,
AranGrant Team
Terrible company! We booked two tickets from SFO to Entebbe on Turkish Air through Arangrant in March 2023. Our trip wasn't until November. Numerous flight time changes - i kept getting emails with update from Arangrant & Turkish Air. I thought all was fine until, two weeks before our flight, I called Turkish Air with a luggage question. They told me that our tickets weren't valid, since Arangrant hadn't updated our tickets with the last schedule change. We couldn't fly. Panicked, I called Arangrant. One of their agents messaged me back saying that the problem was fixed. I had a confirmation and ticket numbers. With this information I went to Turkish Air's website and tried to access our booking. Again, the booking came up as invalid. Turkish Air told me that while we had tickets, Arangrant hadn't attached them to our booking. Basically our tickets didn't have owners. We only had standby tickets. I was really upset, called Arangrant, who said they would have a supervisor get back to me. She did, saying that she spoke to turkish Air and that our booking would be reinstated. But apparently only one leg of a four leg flight was reinstated. The supervisor disappeared, answering neither phone calls or emails. Days went by - I was told repeatedly to wait 24 hours, they were working on it, etc. Then the DAY BEFORE our flight, we got a message from Arangrant that Turkish air refused to reinstate our tickets. We were going nowhere. We did get our tickets refunded by Arangrant (I did this by disupting the charge with my credit card company). But with 24 hours to go, I had to book NEW tickets, on another airline, which were insanely expensive at the last minute. Arangrant is blaming Turkish Air, saying they "refused" to reinstate the tickets. But how did the tickets get cancelled in the first place when we had confirmed reservations? It's because Arangrant screwed up, dragged us along for two weeks while they supposedly tried to fix it, our tickets got sold to someone else, and we were left with nothing. AWFUL EXPERIENCE
Answer: Hi Linda, thank you for your question. If the travel credits were issued from a previous booking with us, we can assist you with the rebooking, applying applicable fees. Please contact us at customercare@arangrant.com for further assistance.
Answer: Any compnay would be better, in fact you are better making your own reservations directly through the airlines if you know how to. Otherwise any other agency would be better than this one. Stay away.
Answer: They act like a scam company making all sorts of claims, then saying you are unable to do anything you were told you can do.
Answer: Almost impossible. Either they do not answer or another rep other than your rep answers and says they can not do anything, that they buy bulk tickets and you can not change ANYTHING and NO REFUNDS
Dear Tatiana,
Thank you for your nice words!
The last thing you need when planning a trip is to worry, that is why we focus on personal assistance. Hope you enjoyed booking with Kelly.
Faithfully Yours,
AranGrant Team