Apple

I ordered 2 iPhone 14 pro's, an Apple Watch ultra and EarPod Pro 2's on September 9th at 8am as soon as they went on sale. All had delivery dates in October! Every phone company was advertising them as well. I went to a store and walked out with my new phones the following day. Same with the watch. Canceled all the deliveries. Why does it take a month to ship something? I'm

These sorry $#*! $#*!ers on apple say that cannot reset my account that i have not been on in 15 yrs cause i didnt know i had the account. I have tried every password and answer questions with every password i would know. Even called apple to get them to help and them idiots wanna say they cant do it that i have to create a whole nother email to make an account to use. The people that work for apple are plain stupid

I bought a custom-made laptop from Apple, which means I paid extra money to add more features, and I was very satisfied with it until I purchased the new iPhone 15, again the most expensive model. The new iPhone comes with a USB-C cable, and when I tried it for the first time with my laptop, it didn't work. I never, or hardly ever, use USB-C, which means the problem must have been there from the beginning, indicating a manufacturing issue. However, Apple wants me to pay for the repair, which I believe is absolutely wrong. I haven't done anything wrong to cause this issue; in fact, I never used that port, so why should I pay for a manufacturing problem?
I am very dissatisfied with the customer service I received from Apple this time.

I have been an Apple customer since the first 128K mac came out.
I have had almost all their prodcuts. It used to be an amazing company. Now, it is big, impersonal, corporate and has lousy customer service. Built in obsolecence is the name of the game.
They change their hardware and software so often, making it unusable and incompatibel. It costs a fortune! Everytime I upgrade my system it takes 24-48 hours to fix the disasters which occur. They have you by the short and curlies.
Watch out

I was recently abroad and was charged 11 times for reactivating FaceTima and I-messages. I did not use any of those applications while abroad. These charges are random, I go abroad every summer and this never happened. Apple does not explain these charges (amount or occurrence). The total amount is not very much ($10) so when you call Apple costumer service, after 45 minutes waiting to talk to a representative, you just decide is not worth your time. If they do this to thousands and thousands of people they can collect million of dollars. That is one of the factors that explain Apple reporting amazing gains. It is scary how defenseless one feels with this big companies. They charge (steal from you) whatever they want and whenever they want and you just pay.

For years I have loved using Apple's roducts. This review is not a criticism towards their products but towards Apple themselves. First off they charge way too much for their products as their newest Mac is $2,400! You can get a PC for less than half that price or create a decent Hackintosh. Secondly, they have been screwing over their Mac Pros which have not been updated in three years and their iPhones are technology hoggers that have to get the newest feature first. Until they screw their heads on right they are getting a three from me.

Overpriced product with terrible post sales service. They will literally lie and tell you a shop is an Apple shop and you can take your product to them to discuss technical support. When you get to the shop they will try to charge you $98 before they will even look at the product and then finally admit they arent actually Apple. All this was a result of pressing yes to an upgrade. The upgrade literally froze the computer and everything had to be reinstalled again. There is no warning telling you the install could destroy your computer. Data recovery isnt their worry so they literally dont care if it happens to you when you press install. Dont buy one and if you do back everything up every day as it is that unpredictable. Fine one day, totally destroyed the next. Apple is the scam of the West.

If you forget your Apple ID they send you to recovery it makes your phone locked. And no one can help you they have caused me two days of work and i had to borrow a phone from a friend just so i can work. I was on the phone from 10am until 8 pm with apple until my land line battery died. My husband has passed away and on his phone they erased his photos and the lady was just like yeah they are gone i ended up hanging up on her she did not even care. I had to wait to receive an email 24 hours later telling me i have to wait until Feb. 7th to use my phone. I have always had an iphone apparently this is new an I guess i will try Samsung because i can not take a chance on not being able to use my phone if i forget a password. One of the mangers says he has never forgotten a password. What a shame APPLE they also make it very difficult to file a complaint.

I can't even search the internet, watch shows without the macbook over heating and refreshing every 5 seconds, terrible product paid around 1,000 dollars for a "quality" MacBook I would not recommend, what a ripoff.

I understand COVID-19 restrictions on number of customers and necessity for queues. We were at Apple George St Sydney store. At the queue we were told we had to make an appointment and we informed the Apple staff we want to do two things - to purchase an IPhone and get a new battery for a MacBook. We were advised we can do both things. About 40 minutes later of queue, we made our purchase in less than 10 mins and asked to purchase a new batter. We were told we had to make a new appointment and re-join the queue. The 'floor leader' was adamant that we cannot purchase a new battery we had to (a) make a new appointment with a technician, and (b) we had to re-join the queue for another approximately 30-40 minutes. Needless to say we walked out. This is ridiculous of Apple and a lack of customer problem-solving of the 'floor leader'.

I transitioned to Apple from android 2018 and initially, I was extremely impressed. The platform was a lot less glitchy, and Siri was new innovative and worked. I have continued to invest in Mac products, including the air pot, but to be honest with you it really is pathetic how they have not advanced at all even now when I'm voice texting I'm having to go back and correct a lot of mistakes. This being a smart phone yet not being able to differentiate the type of except that is implied is pretty bad the AirPods have failed on me twice with a known malfunction and instead of giving me a new pair or compensating they just said well you're screwed buy a new pair, I really miss Steve Jobs

When we arrived in time for our 5:10 appointment to replace our iPhone batteries, we were told that they couldn't actually do any of the work that day (they couln't even replace one of the three batteries) and we would need to reschedule. They said it takes longer than an hour to replace a battery (what kind of design is that?) and they close at 6:00 today. So they knew when the appointment was made that they wouldn't be able to do the work, causing us to drive nearly an hour for nothing.

The iPhone 12 Pro Max sports a gorgeous new design, full 5G support, the best cameras and even better performance. However, the lack of a charger in box and limited base storage are drawbacks, but I have original fast charger from my iPhone 11 Pro.

I've had iPads in the past and they were great. Now though, the 2 I've had over the last 2 & 1/2 years are garbage. I bought the IPad Air3. Within 6 months it started having issues. Over a month of dealing with chat, who couldn't find the problem. Finally they told me to take it in for service. It was determined it was a hardware issue and they gave me a new one.

Now, the new one, 7 months in is also having hardware issues. The entire ipad freezes up and I can't do anything on it. Again, went back and forth with chat, then was told to bring it in. I took it in twice, since the 1st guy couldn't figure it out.

The 2nd time I was told it's a hardware issue (again, here we go), but now it's on me to buy a new one - even though both haven't lasted a year.

Why would I buy a product that has proven to be faulty? I'll find a different tablet maker going forward.

I have always bought apple products. Iphone 3 Iphone 5 Iphone 6 iphone 7 iphone xr
Mac mini, macbook pro, macbook air and apple tv.

Been so happy until now. I have an old iphone 6 as an emergency phone, in case of loss or breakage of my current phone.

Well a friend in need needed a phone. I offered the iphone 6 for FREE!

I go to reset the phone and it is activation blocked.

You cannot undo it. You and I are $#*!ED!

If your retailer goes out of business and you can't provide a bill of purchase... throw it i the garbage... that is what apple wants... throw it away and buy a new one.

I hate their thinking and will now stray to android and microsoft.

SCREW YOU APPLE... LOST A FAITHFUL MAC USER.

Went into Apple on 21-12-16 to get an emergency appointment in Liverpool, I was told I had to wait upto 2hrs and I'd receive a text when its nearly time. About 45 minutes into the wait I received the text to say I was next in the queue and to make my way back to the store.

When I got there, I was seated and moments later called to the Genius bar to get my problem sorted.

I explained I was having network issues with the phone, then engineer connected it to their custom software to diagnose the phone. No fault was found, but after a few moments the loss of network appeared which baffled the engineer.

Without hesitation he said not to worry and that he would swap the phone out FREE OF CHARGE! I was completely shocked by this, but highly thankful!

Apple - your stores are a credit to the company, and the Team in Liverpool especially are amazing.

If I could give a ZERO rating I would.
Purchasing the macbook air with the FREE airpods online has been a nightmare. After placing the order 2x, they were able to charge my credit card 2x for the airpods and not the mac which resulted in a decline of the purchase. Apple kept stating that this was an issue with my credit card however after speaking to my bank, the charge for the Mac did not even exist in order to dispute! How does this make any sense? Apple was able to submit a charge for the FREE airpods 2x however not the mac? I had to end up cancelling both orders twice and now I have to return the airpods.
Also, Apple prides themselves with having 24/7 costumer service however the rep was completely useless in helping me and was unable to transfer me to a manager (stating it may take a few days to call me back). I will never order apple products again. The freud and hypocrisy is unreal. Greed at its finest.