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A Place for Mom

Overview

A Place for Mom is widely recognized for its compassionate and supportive approach in assisting families with the challenging process of finding suitable senior living options. Customers frequently commend the personalized guidance and responsiveness of the staff, which alleviates stress and fosters confidence during a difficult transition. However, some reviews indicate concerns about high-pressure sales tactics from referral partners, which can detract from the overall experience. Despite this, the general sentiment reflects strong customer satisfaction, highlighting the company's effectiveness in providing tailored solutions and valuable resources for families in need.

This summary is generated by AI, based on text from customer reviews

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How would you rate A Place for Mom?
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Florida
1 review
0 helpful votes
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Good experience from start to finish
May 17, 2024

Erin was fantastic help. I was dreading to have to search for places for my Dad on my own.

Date of experience: May 7, 2024
California
1 review
0 helpful votes
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Finding a place for my in-laws.
May 14, 2024

Very supportive. Flexible with them changing their minds several times.

Date of experience: May 4, 2024
South Carolina
1 review
0 helpful votes
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Still trying to find residence for my spouse- end of story will be described at a later time.

Date of experience: May 3, 2024
North Carolina
1 review
0 helpful votes
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This is a very good source for finding the right fit for an aging parent.

Date of experience: March 3, 2024
Washington
1 review
0 helpful votes
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Safe
February 1, 2024

Extremely helpful and caring. Quick to get help for someone unexpectedly in need of help.

Date of experience: February 1, 2024
Georgia
1 review
0 helpful votes
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You are doing the best you can!
April 22, 2024

Seeing so many challenges, I feel I can be helpful in this community

Date of experience: April 12, 2024
Colorado
1 review
0 helpful votes
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Thank you
January 21, 2024

Our advisor provided great information & options. Added a layer of confidence to our decision.

Date of experience: January 21, 2024
Michigan
1 review
0 helpful votes
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Excellent customer service
January 24, 2024

They were very helpful in finding places for me to look at for my Dad.

Date of experience: January 24, 2024
Pennsylvania
1 review
0 helpful votes
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Very helpful
January 18, 2024

Great to work with-They are very helpful and very professional. Give you.ore than one choice.

Date of experience: January 18, 2024
North Carolina
1 review
0 helpful votes
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Cordial Assistance
January 19, 2024

Very helpful assistance and friendly people. Tour was great and answered all of my questions!

Date of experience: January 19, 2024
Michigan
2 reviews
0 helpful votes
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It was a good experience, knowledgeable people doing they're jobs.

Date of experience: April 19, 2024
Minnesota
1 review
13 helpful votes
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We are providers of a couple of adult care homes in Oregon. They are residential homes caring for up to 5 individuals. APFM was helpful a few years ago when referring private pay clients to us for placement. At that time, the referral fee from us to APFM was 100% of the first month charges and is now 120%. It is a reasonable fee if the placement would be long term, BUT - If the person has an uneventful death in the first week, the fee to APFM is still due.
As I read through reviews, this can range from 50 to 150 of the cost paid by the facility. This is why many are seeing an application charge on their statements.
Their business model is to send out potential client email and phone numbers to as many providers as possible to collect their fee as they want to be the 'first' in line for a referral.
We occasionally call when we have an opening to the families and often find out that they have been inundated with unwanted phone calls across the various levels of care providers from nursing homes, assisted living, specialized living and others. A 'Senior Living' advisor has never been to our home and really has no idea what it takes to provide care to each individuals needs.
The number of providers in our are who follow the residential model using APFM is declining due to their high costs and level of knowledge for providing care.
I have to give them credit for an aggressive business model in dialing for dollars but from an ethical standpoint, it is something most people would not do.
When a loved one does need care beyond what they are able to receive living at home, it can be stressful on the families. There are resources available if you turn over a few rocks and research were you can. The licensing authorities in each state can provide a list of licensed facilities (assisted living, adult foster/family care homes, residential care homes, full nursing facilities, etc) in your area.
Ask questions of the providers as no question is a dumb one, such as; When my Mothers care needs increase, will she be asked to leave? Visit at a meal time to see what is being served. Talk to other residents in the building if you can... Do you like it here? Good providers want good placements for your loved one and their family. Don't make up stories how Uncle Bob is a really nice guy when it is known he likes to grab at the boobs. It will result in a notice to move or a large rate increase. Not everyone is a good fit in a particular home, but might do better elsewhere.
Lastly, take a big whiff when you walk in the door. If it smells bad...
Do your homework, this is a parent or loved one you may be placing for the remainder of their life.

Date of experience: April 5, 2017
Texas
1 review
0 helpful votes
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Doores made it much easier to do a hard task.
April 25, 2024

Dolores provided not just information but encouragement and empathy.

Date of experience: April 15, 2024
Massachusetts
2 reviews
0 helpful votes
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Very helpful
January 19, 2024

Service was great, our process was a couple of years, and we did find the best place for our mom

Date of experience: January 19, 2024
Kansas
1 review
0 helpful votes
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Superb service
January 23, 2024

A Place for Mom is a great service and everyone should know about it.

Date of experience: January 23, 2024
New Jersey
1 review
0 helpful votes
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Exceptional
January 19, 2024

Great people to work with. Plenty of information to help you along the way.

Date of experience: January 19, 2024
Indiana
2 reviews
19 helpful votes
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A Place For Mom needs to include in their advertisements that people should first call their State for info about recent State Surveys regarding any facility they are considering for placement. At the present time, A Place For Mom has a facility in Carmel, Indiana where an employee (possible Administrator) who has been called "unfit to practice" states she works. She was written up on the front page of The Star Press in Muncie, Indiana while being the Administrator at Lynd House. Https :// thestarpress. Newspapers. Com/image/*******/? Terms=Lynd%2BHouse She allowed a resident to administer insulin to another, on the "buddy system." My loved one entered the hospital- while being in her care with a whooping glucose level (over 1000) and the hospital staff referred to this as not only abuse but being a "comatose" level. This Administrator interfered in our family, caused division and drama and even took my loved one who had Alzheimers, somewhere to sign legal papers without my knowledge. He was not capable of giving consent. He remembered going somewhere with her and kept trying to tell me. I was his only biological relative and family member in the area. When I confronted the Administrator, wanting to know where she took him, she said she did not know what I was talking about. I later discovered the legal papers. She had her name added to his bank account and assisted in helping two people (who were 2,000 miles away) get Power of Attorney for my loved one. They did not even have to go to court... there is no national database, to my knowledge, for Power of Attorneys. There can be one in one state and one crop up in another. These two people whom the Administrator helped get Power of Attorney had an ongoing history of cruelty with our family and an axe to grind. At the hospital, they changed the family password, barred visitors (including myself) and my loved one spent his last days laying secluded in a hospital room. Then, to my horror, they ended my loved one's life without my knowledge this would happen. I hold this Administrator responsible for what happened to my loved one. I will move heaven and earth to make sure this does not happen to another family. When A Place for Mom promotes its services, they also promote this dangerous employee. She also has worked in New Castle, Indiana. I have talked with the State about her and I encourage everyone using A Place for Mom to call the State before choosing a facility. State surveys provide public info and it could save your loved one's life.

Date of experience: June 21, 2018
Washington
1 review
0 helpful votes
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Excellent
April 8, 2024

I moved in to a recommended new home in short order.

Date of experience: March 29, 2024
Delaware
1 review
0 helpful votes
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Excellent Service
April 15, 2024

My advisor was there to guide me through the entire process.

Date of experience: April 5, 2024
Arizona
1 review
0 helpful votes
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"OUTSTANDING"
April 14, 2024

They give the best places I think to look for a place

Date of experience: April 4, 2024