$26 a month is way too much for this and you can't revoke your subscription like on any professional subscription service through your personal page but you have to send an email and wait till they confirm it...
Still no confirmation till today...
I've paid for membership but I could not access any of it. When i send an email notifying them, they ignored it. This has become an appalling untrustworthy company. I actually believed that these videos may help my son and now they're just scammers.
The product is fine, but my child lost interest. We also never received the PRINTED books we were promised when we signed up (no not digital). I know that I did not sign up for auto pay because I don't do that. They charged me 10 months after our last login and when I called they said I was a few days past the point of being able to request a refund. What awful customer service. I will be disputing this with my credit card.
Hi Amber, after looking into your account, I see you called over 60 days after your annual renewal and we do have a 30 day refund policy. Also your membership only included the e-books complimentary, not physical books - those were an add-on. If you need any further help or have any questions please feel free to reach out to us at support@apex4kids.com or call us at 1-800-584-0471 and reference this ID.
I've spent 9 months trying to unsubscribe and cancel. This is an unethical scam and poor business practice. The idea is great- if it was a legitimate company with values and good practices it could have done much better.
I have asked multiple times to have my account cancelled and have never received a response. I can not find anything on the website! You should all be ashamed of yourselves for using this young man and for teaching him how to run a dishonest business that is about money only!
Hi Bethany, we are sorry to hear you had trouble. After further review of your account history, we do not see any previous contact from your email leading up to today. We also see that your account was canceled within a half-hour of your sent request. If you need any further help or have any questions please feel free to reach out to us at support@apex4kids.com or call us at 1-800-584-0471 and reference this ID. Thank you
I joined up for my son. He was not interested in it, sadly, as I think it is motivational. However, cancelling payments is another story, emails ignored and logging in not working. Not one email to let me know that monies would be taken and no emails from this company at all, for information on what I am paying for.
Be very careful putting your details in, I thought it was a one off payment but it is not, this is the second yearly payment taken without permission.
Hi Helen, I am truly sorry to hear about that. My best guess would be that is a yearly recurring subscription (we offer plans at $7/month and $59/year which is displayed during the signup process). If you would like to contact us by emailing support@apex4kids.com (please reference this complaint ID) or calling 1 (800) 584 0471 we can look into the situation in more detail and work towards a solution.
I paid for a year, then a few months in decided to cancel. Then a year later they charge me again without consent and claim I never cancelled the first time. The videos themselves won't hold the attention of kids under ten so it was very ineffective and pointless for us.
Hi Jacky, we are sorry to hear that you had trouble! We would be happy to help you resolve this. I can see from your account that your subscription was canceled and we sent a confirmation email. We also requested proof of your initial cancellation request so we could proceed with a refund, however we are still waiting for that. Please kindly send a screenshot of the first request with a reference to this ID to support@apex4kids.com so we can help you resolve this.
I have four children. Apex 4 Kids has been a great investment. Caleb Maddix has taught my children the importance of people skills, having good habits, discipline, and staying positive. My kids love the program and watch daily videos everyday in addition to their school curriculum. Caleb Maddix has inspired and motivated my oldest child to write his own book. The program is extremely effective if used on a daily basis.
We are so glad to hear this! Thanks for taking the time to share your experience with us here, we are so glad it has helped your child. Please feel free to reach out if you ever have any further questions or comments!
While the message Caleb gives is good, the company is very dishonest about cancellations. I couldn't find the email to cancel so I went to the website and used the portal's contact four times to ask to not renew. It still renewed and the employee that handled the request to refund my charges said I was a liar because I opened the "renewal reminder" email from the 07/30 TODAY. That to her says I read the renewal reminder and I'm a liar. That email was buried in junk folder because they use a different domain to send the "reminder" than the one you mark as safe on your spam filter. Well, I have screenshots of all the cancellation requests. From my experience I'd say to stay away from this company if you want to be treated with any respect and not get scammed into an auto renew.
Virginia:
We appreciate your reaching out about this. We’ve carefully reviewed your billing history & interactions with our concierge staff.
It appears that you reached out to us in October of 2019 requesting a cancellation. You were offered a partial refund for that billing period, due to some issues you were running into, while keeping the subscriptions active. You happily accepted. This was the only time you interacted with us up until yesterday.
Unfortunately, our reminders emails do come from an alternative domain. We know this is not ideal, and we’re currently working with our tech team to make sure reminder emails come from support@apex4kids.com.
You mention that you contacted us through a contact us form on our website, however, that is not displayed on the website. We are currently working on adding one, however, there has never been such a feature on our site. Only an email address which can be used to contact our concierge team, and in the past, a live chat. During your conversation with Amber, you mentioned that you had screenshots of such messages, however, if you did it would make sense to include them in your email which would help us work towards a refund. Our average response time during this conversation was 15 minutes and 20 seconds (including first response). It’s hard for us to believe that we would never have gotten back to a message from December that was sent in four times and not displayed in our system.
As requested, we cancelled your subscription when they contacted us yesterday. We stand by our original decision to not issue a refund, as we have no records in our system this was requested. If you can provide such evidence, we would be more than happy to issue a full refund of the latest $59.00 transaction. However, it is important we stand by our policy, because when we make an exception for one person it’s not fair to others.
I've never written a bad review for any company but apex4kids take cheating to a whole new never. They basically cheated me out of my money and I've had to cancel my credit card because of them. They give you bull$#*! replies to keep making money in a horrible way.
Hi Sharmi, I am truly sorry to hear about that. After reviewing your account, it looks like you signed up for the yearly recurring subscription (we offer plans at $7/month and $59/year which is displayed during the signup process). I see that you were able to get this canceled and were sent proof on September 18th, 2020. You were also sent an email reminder on September 12th before your charge went through. Our conceirge graciously gave you a 50% refund as well and sent you proofs for that refund. If you have any other questions about this or need support, you can contact us by emailing complaints@theapexholdings.com (please reference this complaint ID). Thank you
Charged my card without my authorization... i never reciend anything from them. Except Emails saying "we are sorry to hear you won't be going with us" or "we see you havent completed your subscription..." things like that.
Until today when i recieved my very first text message from them saying my $59.99 was declined. And when i looked further into it. I saw i was charge a full year with out my authorization. (Never got a text or email saying i was or going to be charged.)
I needed to cancel my card for another reason and would have never know otherwise. When i called customer service the girl i spoke to was very nice and helpful. But her manager would not allow her to give me a full refund. Even after checking to make sure i never recieved an email saying i would be charged. Very disapounted with this company. The website is missleading. Shady and dishonest. :(
Hi Randi, after further review of your account and ticket history, we see that we gave you a courtesy partial refund and a full year of access to the site for free. We are sorry that you had trouble with your account, and have graciously given you a refund even when it was outside of our 30-day policy. We have also sent confirmation that your yearly subscription has indeed been canceled and that you will no longer be charged. Please continue to keep in touch if you have any questions.
! Has anybody been able to retrieve account details from these scammers in order to cancel their standing order?!
Please let me know if you have them!
I don't want to have to cancel my card.
Signed up about 8 months ago, haven't received anything from them since last year, the money just keeps going off. Sent a message to their customer service email but looking at these reviews it seems I'll go unanswered or unable to do anything about this.
Bull$#*! program. So disappointed.
I am truly sorry to hear about that, and we want to make sure this is resolved for you. If you would like to contact us by emailing support@apex4kids.com (please reference this complaint ID) or calling 1 (800) 584 0471 we can look into the situation in more detail and work towards a solution.
They make it VERY difficult to cancel! This must be part of their model. Shame on them for ruining this kids name by making their business so untrustworthy. Do not buy!
I was very excited to receive this service. Have paid for it for 3 months now and have not been able to access the site or any videos or anything not even once. The support team does not respond or help. It can't recognize my email or password but also won't send me a new password or any kind of email or information to help reset it. It is over all very disappointing! I wanted to give this an honest try for my son but it just seems like a scam that gives you the run around and takes your money. Sad =(
Britney -
I am so sorry for the delay, and also to hear that you have been having issues accessing the content. If this hasn't been resolved for you yet, are you able to shoot us on over a message so we can make sure it get's taken care of for you right away?
Thank you!
It's a shame about the way this company operates. I joined up a year ago and watched the videos with my daughter. Caleb has done a good job of creating the videos but appears to have become a victim of his own success. I had a new annual charge appear on my credit card. I didn't authorise it and now am tasked with trying to get a refund from their hopeless customers service' team. They are holding my card details without my permission so now I have to cancel my card and get a replacement one. Refund policies etc on their signup site go to a broken link. It's a shame as its good what Caleb is doing but he's not managing his business which is a sign of immaturity despite how strong he is on the personal growth side.
Jon, I am truly sorry to hear about that. My best guess would be that is a yearly recurring subscription (we offer plans at $7/month and $59/year which is displayed during the signup process). If you would like to contact us by emailing support@apex4kids.com (please reference this complaint ID) or calling 1 (800) 584 0471 we can look into the situation in more detail and help you get this resolved if it hasn't already been. Thanks.
Felt what caleb was doing was a worthy cause. Signed up as an affiliate, paid $1 for ebooks (didn't say if it was a recurring payment or trial). I didn't get any email receipt detailing I've paid and what I've paid for. I don't have access to the ebooks or materials. I've reached out via live chat, emailed support and no response. I'm really disappointed as I wanted to promote caleb and felt he had a worthy calling. Now I'm worried that my credit card will be continuously charged like what the other reviews said.
Janice -
So sorry for the confusion! That would be a one time payment if you signed up as an affiliate; I am going ahead and shooting you over a message with everything you need to start as an affiliate as well as a link to all e-books now. Please let me know if there's anything you need on my end.
Thanks a ton!
This company is fraudulent. They store credit card information and use it without permission. A "free trial" has only been headaches, emails that claimed yes indeed I had cancelled are now only saying that I won't pay going forward. Incredible that a company that promotes young people and success has this bad of ethics. Had I realized what was in store for only trial a free trial, I would have run the other way. No service recovery.
Christina -
I just shot you over a private message so we can go ahead and get this resolved for you; if you could go ahead and respond with your email that will help us ensure we can get this taken care of for you.
I signed up for this membership but was overcharged and disappointed with the product. I have been trying to cancel every sense and I'm still being charged to this day. There is non-existent customer service as I have sent many emails and never received a response. The phone number given to reach customer service just has a message stating that no agents are available to take calls. This is super disappointing and illegal.
Lacey,
I noticed this review and wanted to go ahead and briefly recap where we left off on our call yesterday.
Just to remind you, we ensured that we got your subscription canceled as soon as you reached out to us. As I mentioned, it does look like you also added a $47.00 USD purchase to your order, and we are currently in the process of refunding that via PayPal as we had some issues doing that via your credit card.
If you need anything else feel free to reach out and we would be more than happy to help.
Thank you!
Noah L.
Apex4Kids
Follow up as of 10/16/19 - That refund via PayPal has now been issued. Please feel free to reach out if you have any questions.
This is the best thing you could get for your kids. Not books with big words they can't understand, but active videos your kid can understand. So i really suggest this site. Yes, it takes some effort and money, but in the long run, it just gets better and better!
We really do appreciate your kind words! If there’s anything else we can help you with feel free to shoot me a direct email at gaby@apex4kids.com.
I paid Rs. 79 for an ebook but I didn't get the copies. Rs. 1407/- has been deducted by this site without my permission. This is the fraud and these people are fooling to all parents. Apex4kids.com saves our card details and deducts money from the account continuously.
Maroti,
It looks like you signed up for a seven day trial to Apex 4 Kids and all seven ebooks. I've already issued you a full refund for all purchases, and am shooting you over a message with links to the e-books. Please let me know if there is anything else you need on my end; I would be more than happy to help.
Overview
APEX 4 Kids has a rating of 1.8 stars from 59 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with APEX 4 Kids most frequently mention credit card, customer service and last year. APEX 4 Kids ranks 167th among Self Help sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Alex, we are sorry to hear you had trouble. As we can see from your account, gratefully you were able to get this resolved. If you need any further help or have any questions please feel free to reach out to us at support@apex4kids.com or call us at 1-800-584-0471 and reference this ID.