APEX 4 Kids Questions & Answers

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Here’s what consumers have asked with answers from APEX 4 Kids staff and previous consumers.

10 questions answered
30% answered in 1 day
Question:

Is apex 4 kids a scam or a legit company?

Answer:

Hey, Martha - we offer a great product we know families love. Over the past month, our number one focus has been improving customer support. You can contact customer support by emailing support@apex4kids.com or opening a ticket at support.apex4kids.com. You can also use that link to live chat with our nearly 24-hour customer support team. In addition, you can give us a call at (623) 526 7747. We also offer support via Facebook simply by sending a message to Caleb Maddix. We now strive to offer 12 hour response times across the board.

By Apex T.,
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Question:

How easy is it to get a hold of customer service at apex 4 kids?

Answer:

Hey Stephanie - we strive for amazing customer service, and over the past month have seen about a 15% increase in customer happiness, with new support efforts. You can contact customer support by emailing support@apex4kids.com or opening a ticket at support.apex4kids.com. You can also use that link to live chat with our nearly 24-hour customer support team. In addition, you can give us a call at (623) 526 7747. We also offer support via Facebook simply by sending a message to Caleb Maddix. We now strive to offer 12 hour response times across the board.

By Apex T.,
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Question:

Please refund my money.

Answer:

Hey JoAnne - we do apologize that we are just seeing this. If you go ahead and shoot me a direct email (noah@apex4kids.com), I would be more than happy to get you taken care of. Thanks! Noah L. Apex4Kids

By Apex T.,
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Question:

Can you share a success story using apex 4 kids?

Answer:

John - we have just a fraction of our success stories available at apex4kids.com at the bottom of the page. Legna - could you shoot me a direct email (noah@apex4kids.com) so we can get you taken care of?

By Apex T.,
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Question:

Hello please can someone assist me?

Answer:

Curious about your system but have read too many bad reviews here about poor customer support especially regarding the free trial. I would like to see a preview of the system to see if it will work for my kids as they are non-native English speakers. (I am and can assist them but I'm not sure if they will get bored quickly or not as they don't understand the English used. They are in the right age range though 6,9, and 10).

By Joyce D.
Question:

Why have you charged my credit card for usd 19?i authorized only the payment for usd 1.? sharanga. sharanga321@gmail.com

Answer:

Hey there! It looks like you signed up for a seven day trial of Apex 4 Kids ($19/month) in addition to our collection of all seven e-books for $1. If you would like to cancel that, go ahead and reach out to our amazing support team by emailing support@apex4kids.com. Thanks!

By Apex T.,
Question:

I have registered paid and still cannot access account..tried to redo passworrd..i m not receiving emails..i need help. i m so fristrated

Answer:

Hey Tara - if you reach out to us via email (support@apex4kids.com) we should be able to get you taken care of.

By Apex T.,
Question:

How do i access the videos? i tried signing in but it doesn't recognize my email

Answer:

Hey there :). Please reach out to our support team (support@apex4kids.com) and they will get you taken care of:-).

By Apex T.,
Question:

Is het ook in het nederlands?

Answer:

The content is available worldwide, however, the program is in English.

By Apex T.,
Question:

My son is 13 and is not a native english speaker... is signing in the only way to check suitability?

Answer:

Hey Gabriela - Apex4Kids is an English program, however, the content may be understood even with a basic English understanding, especially if your son is older.

By Apex T.,

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