ao.com

My oven glass hob broke and I bought a new oven from them. The service was so good, convenient, easy, trackable, contactable. Don't know what other word to use but with how impressed I am but WOW springs to mind. Other company's can definately take note of this company! I was that impressed I bought a new fridge, freezer and dishwasher from them!

The 2 delivery guys were very polite, courteous and went full out to get the freezer exactly where I wanted it put. Considering neither the front or back door were wide enough to get it in, they went to a lot of trouble to get it through our back garden gate and in through the patio doors. Again they faced the same problem, door to utility room not wide enough so they very kindly unpacked the freezer to get it through to utility room door and they did so without a problem and no extra cost to me.
I am one very happy customer and would % recommend them Well done to the two gentlemen

Polite and friendly. Logical. Happy to take up 3 flights of stairs. Arrived on time and phoned beforehand. Thank you again for your great website and service. Very affordable too. Thank you

Bought this Candy integrated tumble dryer for my new kitchen. Only good thing about it is where the water holder is located on the door. It takes hours to dry clothes no matter what the setting is. Even if your clothes are a little damp it still takes hours. Dreading my electric bill! It is quiet so that's ok I guess.
It's expensive appliance with a crap performance. I don't have the time to wait hours for washing to dry. Our house is a busy house with lots of washing daily.
Regret buying this product. We couldn't even use it as an integrated had to get the joiner to put a piece of wood on the end panel and fix the door to that.
So a complete waste of £450!

I placed my order, made payment through PayPal and they sent order for delivery the next day. They recalled the item back before it was delivered but couldn't tell me why. I am told I will not receive my order but I am now expected to wait for my refund 3-5 days - I would expect an immediate refund! I will not be placing any more orders with them steer clear.

Utterly abysmal customer service. Told us at 6pm the day before they were due to deliver a fridge freezer at 7am that they couldn't deliver. Contacted the company - told they couldn't deliver for another 8 days. This is just before Christmas. No offers of what they could do otherwise, representative just kept repeating that my options were: (i) refund; (ii) deliver on 29 Dec; or (iii) find an alternative which may get here in time. Offered free delivery and installation (ie £30) as compensation. When asked whether we could get some other alternative, was told not possible "due to company policy". Unable to explain why the issue occurred.

Avoid if you want your item delivered on time.

I am absolutely over the moon with my products and the guys who delivered and installed our products to our home in Dumbarton this week. Great job they done, they were professional and helpful! Thankyou AO

Rang customer service and spoke to two people but the second lady was so rude. She told me to stop ringing there number and while I was talking just banged me straight throught to another line. She said I would keep going to the back of the queue whuch is fair enough but her tone and dont care attitude left a lot to be desired. Annoyed second appliance I have purchased from AO is causing me grief, Will be going to john lewis next time. And spend my money there.

Their technician and customer teams are a JOKE! I got a washing machine, got it fixed by their team and I had a flood in my apartment (and my downstairs neighbor's flat). They're just taking the money and are totally clueless. AVOID AVOID AVOID!

Too much time wasted to write much but avoid Haier machines and avoid AO. On machine 3, so many days off work, engineers don't turn up or do but make it worse and then customer has to go back and mess around. The given voucher to say sorry but wasted time on chat and with phonecall and can't use it. Try to complain online and cut off after divulging more GDPR info than I share with my neighbours!

The price is always higher than the market price not to mention the Worst customer service you can expect. After purchasing over the phone (because of the scam of matching the price) they took all my card details and got approved over the phone. They deducted the amount then canceled the order purchase without giving a valid reason putting me on chat and phone calls for more than 4 hours. The funny thing is the same device is even £50 more than it was 2 days ago, which makes it £100 more than it is any other vendor and they admit that. There is more to say about their customer service or system.

I ordered a new fridge for my elderly father. We paid extra for next day delivery, as his fridge had broke. He stayed in all day, having been told it would arrive between 3 and 7pm. He was unable to have his evening meal as he thought they would arrive whilst he was preparing it. When I checked at 7pm they had revised his delivery time to 8-10pm-10pm for a white goods delivery-appalling! At 10pm he still had not received it, and the delivery driver was on his way back to the depot and failing to answer his phone. No-one bothered to get in touch with him or me to advise what was happening. Its now the next day and still no-one has been in touch. Awful customer service, will never use them again