Nightmare! Had no cooker for 8 days over Easter! X4 Kids at home as half-term! We had to buy takeaways for our dinners as we were eating soup, cereal & sandwiches for breakfast and lunches. AO decided to disconnect & remove my old cooker, refused to reinstall it, which left us with no cooker to use for 8 days! BEWARE the ACTUAL size of the Smeg Dual Fuel Range Cookers depth is 65mm due to the oven door HANDLES but it's not STATED ANYWHERE under the specs. AO confirmed with me on an initial phone call that the dimensions were 60mm x 89.7mm and correct size for my kitchen space. AO Please go find & listen to that recording! No agent bothered to say that those dimensions given on the websites product pages aren't always accurate because the manufacturers sizing does not always include or account for things such as handled protruding! RIDICULOUS! This LACK OF CRUCIAL INFORMATION caused THE FIRST failed attempted delivery. As far as we knew, the old and new cookers were like for like size wise. My old cooker was TAKEN OUT just fine. The delivery team was asked to put back in the old cooker when they couldn't get the new cooker through the kitchen door. THEY REFUSED! This left a household including a disabled child & vulnerable people without any means of cooking meals!CRUEL! When I called up to complain AO were non chalant, blasé & their excuse was that the manufacturer provides spec dimensions, they said "we don't go round with a measuring tape checking the dimensions of all our appliances". How rude! Because of this lack of VITAL INFORMATION on SIZE we went without a cooker for much longer than was necessary. Had the new cooker made it through the kitchen doorway, they would have discovered the hot zone issue EARLIER, on the 25th not 31st March! We would have had the chance to resolve the problems BEFORE it RUINED our Easter bank Holiday weekend! Another lesson learned is that if you pay for premium installation, AO delivery team/gas safe engineers are extremely strict about cooker hood distance, mine was just 5mm off. YEAH for safety! If you have ANYTHING less than perfect gas pipework they'll ABORT & ABANDON you without completing your cooker installation! We were left high and dry, had to source & pay our own private gas engineer to install the cooker! Keiran at AO customer service was supportive when I explained the turmoil, he asked me to email them our receipts as proof of out of pocket expenditure. He said we would likely be reimbursed under these circumstances. We have spent £400>on takeaway food, evidenced by receipts, that's x3 meals per day for x6 people over 8 days. Money that we WOULDN'T HAVE HAD to spend if we had any means of making a hot meal! AO didn't care about how this affects us financially during a cost of living crisis. They refused to reimburse us but offered £30 goodwill gesture! We accepted the gesture but still expected at least £300 reimbursed for the inconvenience caused by THEIR FAILURES (delivery guys taking away our cooker and false dimensions on the product spec). The whole experience has been awful, extremely distressing not to mention disappointing. AO need to do way better by their customers. The very least AO can do now is to help us recover from our terrible experience by offering a reimbursement of our forced expenses. Can't comment on the Smeg cooker as it's STILL not been installed yet. If AO choose to leave us customers like this, without any further offer of compensation, we will never recommend AO to anyone & will share our awful experiences and opinions everywhere we can to warn others.

If I could leave 0 stars I would, bought a LG fridge freezer (delivered 7th march 2024), when they delivered it they carelessly bent in the back of the fridge and told me it would be fine when bent back, stupidly I took their word for it...
Since the fridge freezer went on, it froze everthing in the bottom of it and the temperature in the middle fluctuated between below freezing and 10 degrees without it being opened or changing the settings, I tried several different thermometers to check that this wasnt just inaccuracy of the thermometers i was using, it wasn't, the final straw was then it froze raw meat that was in the meat drawer in the FRIDGE! Contacted AO about this fault and from the get go they were unhelpful, the attitude was rude and demeaning, I had, had it just over a week at that point and was well within the cooling off period, they told me they wanted an engineer to look at it but that was scheduled for 2 weeks later (27th March) - you can't leave someone without a fridge for that long especially when it was them that caused the fault in the first place, they should have just swapped/refunded it in full. Upon saying that I wanted to send it back as I was well within my rights to as I was still in the cooling off period, they said that because they didn't know if there was a fault they were keeping 30% of the refund for THEIR TROUBLE or if i had another off them they would only keep 10%! We will be taking this to the small claims court because they cannot do this! Absolute con artists DO NOT BUY FROM THEM! £870 fridge freezer and only got £631 refund! This will be taken further BUT what is even more interesting is that the drivers that came to collect it from AO had never heard of this being done before and were absolutely disgusted by the attitude and "resolution" that the company had come to, so I'd love to know why this was done to me and your EMPLOYEES had never heard of this being done before! Sounds like you're making it up as you go along! This will be taken further, and I would never reccommmend or use this company again, BEWARE of buying from this awful business - I got a replacement from a small local firm 2 days later that gave 100% better service than these con merchants, shop local and force these robbing and stealing companies out of business!

ORDER NO: AOL*******

We recently purchased an appliance for my elderly parents and were very dissatisfied with the appalling customer service from A.O.

We purchased a new washing machine and paid extra for installation by A.O.

Following A.O. Installing the appliance, it would not work, and could not be used.

This was due to a faulty installation by A.O.

The manufacturer confirmed this on the day the appliance was fitted (we had e-mailed them photos of A.O.'s botched installation).

A.O. Fitted a waste pipe that was too long. It was 2.5m long, when the appliance was only 1m from the waste trap. To get around this, they coiled the pipe in vertical loops against the wall behind the appliance.

Before they even left, we queried if this would stop water draining from the appliance. It was obvious to anyone that fitting the pipe like this was likely to cause a problem.

The installer told us that was all they could do.

As expected, the machine would not drain after the test cycle had completed (by which time, the installer had left).

The door remained locked with the drum full. The machine could not be emptied or used.

A.O. Sent a second installer the following day.

We were given a 4hr timeslot for his arrival. Even then, he arrived 45mins late.

He looked at the machine as said there was nothing he could do. We told him a shorter waste pipe needed to be fitted (as confirmed by the manufacturer).

He claimed that you "can't get" a shorter pipe – which we knew to be untrue.

Eventually, he was forced to admit that you can get shorter pipes, but that he didn't have one on the van (very different from the excuse he gave upon arrival).

He left with us still without a working washing machine.

I called A.O. The next day.

Having got nowhere after two visits from two separate "installers" from A.O., we called out a local plumbing contractor.

They attended the same day, fitted a shorter (1m) waste pipe and had the appliance working within 30mins. There have been no problems since.

I made three phone calls to A.O. On each call, I asked to speak to a manager. I was promised a call back from a manager within 24-48hrs. As of the date of this review, we have been waiting 26 DAYS and have received no contact from anyone at A.O.

I spent nearly two hours on various phone calls, and was told by A.O. That they would do NOTHING about our problem until they had "analysed the customer journey".

This included refusing to pay us back the money we'd been forced to pay a plumber to correct A.O's faulty installation.

During the last conversation I had with A.O., their "customer service" representative (Charlotte) tried to claim that the "machine was working when installed in the home". They'd previously accepted their fault, but were now backtracking.

The appliance had been left running on a test cycle by the installer when they left, but would not even empty at the end of this cycle, and basically "shut down" because the drum would not empty.
It was clear by this point, that A.O. Were looking for excuses to shirk responsibility for their botched installation.

The customer (my father) is a 77-year-old disabled pensioner with extreme medical vulnerability.

He endured four days of stress simply getting a brand-new appliance working as a result of A.O.'s incompetence and attempts to deny responsibility for their own botched installation.

We were so appalled at the treatment by A.O. That we contacted Trading Standards.

They confirmed that A.O's installation would not be considered "fit for purpose" if the appliance could not be used for the purpose for which it was intended. This applies whether the problem was caused by a manufacturing OR an installation fault.

Be warned – this company are unprofessional, incompetent, and untrustworthy.

If you experience a problem with a purchase they will wriggle and look to use any excuse they can to shirk their responsibility.

AVOID AT ALL COSTS!

Notice: I write this review on my own sole experiences use of Ao com and To not cause any deflamatory views against the company

But if you are looking at Ao please consider elsewhere, Here is why i state this?

In late feb, 2022

i purchased a Samsung Washer dryer series 6 Machine ecobubbble which Machine looked lovely in my Kitchen apartment.

Delivering was not an issues arrived few days later?

AO Team setted up machine to piping/plumbing

Week later after installation.
- Waste pipe split to machine
(No jubelee clip fitted by Ao team)

- Main pipe split also returning to an kitchen converted Pool of water.

Machine rattled and programs started to not work.

I contacted Both ao And Samsung
Samsung typically tried to charge for new piping and was no help even With 3 year Warrenty assumed on product

AO promised to change the Washer Dryer
Arrange a date and time

And...

This went on For a astounding

6 MONTHS!
So with excuses of

( Were out of stock for items)
(We can provide another brand Like for Like)

Just excuses after excuses
From march 1st 2022 till Wed November 30th 2022 Ao was useless

However on 29th November 2022 i got so annoyed on this issue

I contacted them and told them.
Come pick up tbis turkey applicence and give me my 800GBP i paid

They came right away two collection lads which i found very strange since compared to waiting 6 months for replacement if i played the infamous "guess the date We will deliver game" Ao staff love to play with Customers

Took away today But STILL awaiting for my money to be returned to bank account
Cancellation invoiced on account

Had high hopes for Ao but biggest lesson i have is Aviod them & Samsung These companies are lovely until they paid from you yet do nothing when you have issues (Unless you are willing to pay more)

Ao are just pratically useless
As i write this im sat listening to cheesy pop annie lennox on Ao awaiting 3 Working days to Get my money back

And for damage to home they offered me £30.00

Stay away from Ao

/

As useless as John Lewis in the end.

Chose them because I needed a new washing machine very urgently and they could deliver in 48 hours. JL wanted a week or two. Same price as everywhere else, reasonable fees for installation (could do it myself, couldn't be bothered) and to take the old machine away.

Score 5 stars for pre-service. Easy website to use, good communication on delivery.

Delivery itself fine - brilliant driver and assistant, machine installed fine.

PROBLEM: Paid in advance for old machine to be taken away. Driver said no room on van as we were very early 7am delivery.

He spoke to his "Driver Line" and passed the phone to me, so I spoke to them as well.

Initially I was happy to leave the machine in the back garden (we are not chavs who want used appliances out front - a security risk as well as unsightly).

BUT "Driver Line" told me they would pick up any time between 7am and 7pm the next day. Meaning having to hang around very early on a Saturday morning and all day to open the back gate for access. Getting a text 30 mins before doesn't really cut it, does it? And 2 days running as well.

Now, AO made the mistake - and it is a very regular thing, the driver tells me. The VERY LEAST you would expect is that they would bend over backwards to find a confirmed time slot to put things right. But NO. This outfit is totally robotic in customer service. Actually, not customer service - they don't do that - I mean, in their system for dealing with their victims, I mean, customers.

Upshot was I agreed to the chav option, machine sitting outside right now, so at least it will be collected without further disturbance.

Asked the "Driver Line" to get customer service to call me between 9am and 10am, so was delighted to get a call at 9.10am from a friendly man.

Turns out he wanted to sell me extra insurance (don't do it folks, "Consumer Rights Act 2015" gives you 6 years cover, free of charge, and a local repairman is far cheaper).

Told him I was expecting Customer Services. He put me through, and I spoke to someone after 15 minutes on hold.

They refunded my "collection fee" but as for actual compensation for stress, time and hassle?

A long exchange of views - me talking over the person who just constantly repeated herself and even got the item I purchased wrong at one point - made me understand they don't give £75 or even £55 or basically cash back. Nor an extended guarantee.

Oh, and the hilarious hopeless accused me of phoning the company before they had a chance to call me! When they were the ones who called but not for the right reason. We did stay talking until 10am just to see if anyone would call me back. They did not. When "Driver Line" said "OK" to calling me between 9 and 10am, guess he was just trying to be agreeable rather than actually do anything (now there IS a surprise with this lot).

They do own the mistake, but not the fact it makes the company look terrible or wastes the victim (not customer, remember, this company doesn't have them)'s time.

Eventually got a £30 voucher code out of them, and person even said "I won't bother sending that" as I said I probably won't use AO again anyway. But did so anyway in the end. Probably won't use it, may pass it on to somebody I can't stand so that they can.

Deeply regret trying AO. With John Lewis as bad, I guess my local Euronics or Independent gets a try next, or maybe Hughes which I think are owned by the impeccable Richer Sounds.

There is a reason AO are going bust - they really don't have a clue about making customers happy and strangle the service staff who could do so.

Avoid this circus. The extra star was due to the actual driver and assistant, or this would be a one star review.

UPDATE: Gets worse. Machine left outside at THIER SUGGESTION and against my advice that it was a SECURITY RISK. Just 2 hours later it was targeted by scrap metal man who thought he could help himself to it, meaning it would not be recycled. AO are happy to expose their customers to street crime if you buy from them, too. It just gets better, doesn't it. If you just want a washing machine without any hassle this is NOT the company to buy it from.

FINAL UPDATE: A second load of "scrap metal" dealers just stole the machine while I wasn't watching. Now 20 minute phone wait to tell AO not to bother trying to collect it. Yes, I have some manners, though why I am bothering I am not sure.

And guess what. Told them. They couldn't care less. No compensation, another 20 minutes wasted.

Writing to the Company Secretary now, just so I feel I have sounded off at everyone possible. May as well, as they have wasted so much of my time another 15 minutes to cut and paste this won't do any harm.

1 day later: AO did not cancel the pick-up, so a van turned up 11.20am. Can't even get that right- so customer service woman lied about that as well.

AVOID. AVOID. AVOID. AVOID.

I had appalling service from AO.com.

I ordered an electric cooker to replace a gas cooker. It was for my mother who lives in a 3rd floor flat without a lift in London. The reason I went with AO is because they clearly state that they can replace a gas cooker with an electric one when you order. I even called up after ordering online to clarify that they can do this and that they would be able to deliver to a 3rd floor flat. I was told that while an assessment needs to be done on the day by the delivery team, there should be no problem. My mother is unwell so I had to travel to hers to receive the delivery, hence why I needed to make sure the delivery would be smooth.

1st attempt

The delivery team didn't fancy it. I got a call from AO to say that the delivery team didn't think it was safe to deliver up the stairs. But they would reschedule the delivery in the hope that another team wouldn't be so work shy. To put into context, the flat has appliances as do all the hundreds of flats in my mum's estate and all the flats in London and the UK that do not have a lift. They must have been delivered somehow. Currys had just delivered a washing machine a couple of days before with no issue. So this delivery team that works delivering appliances in London with its many flats without lifts just couldn't be bothered this time. AO apologised to me, saying this was rare but they couldn't force the team to do it. While I wasn't happy, I accepted the reschedule only because AO seemed to be the only firm that said they could deliver up stairs and replace gas with electric.

2nd attempt

I called AO in advance again to make sure there would be no issue. The representative clarified that there wouldn't be a problem disconnecting a gas cooker and replacing it with electric. He clarified that they can do stairs without a lift, subject to review on the day. On the day of the delivery, the delivery team called on route. He asked if there was a lift. I said no (so he didn't get my note then). He then queried what my existing cooker was. I said gas. He said he wasn't a gas safe engineer so couldn't disconnect it. SO WHY DID THEY SEND HIM! He apologised and said there was no mention of a gas cooker on his instruction. When I spoke to someone from AO, they said there was no mention of a gas cooker on the delivery instructions. This despite the fact that when we order an installation and replacement, you are clearly asked what the existing connection is!

I cancelled my order with AO, they mucked me about twice. In the end I got an independent gas safe engineer to disconnect the existing gas cooker, then I ordered an electric cooker from Currys. They delivered up the stairs and took away the old gas cooker without issue.

I will never order from AO ever again.

I purchased a Smeg Heat Pump Tumble Dryer, model DRF81AUK from AO and am bitterly disappointed with both AO and Smeg.

I can only score the SMEG machine and the customer service from SMEG and AO as a 1 out of 5. The Smeg appliance only lasted 17 months with very light use.

This is the first Smeg appliance I have owned and sadly it will be the last. I had such high hopes but the terrible build quality let it down.

When choosing whether to buy a Smeg, Bosch, Siemens or AEG machine I was swayed by the Smeg name believing that the build quality would be superior to the other brands. I was wrong. Despite it having many similarities to units by Bosch, AEG and Siemens the build quality is inferior. From day 1 the rotary selection dial squeaked. A minor problem but not something I would have expected from a high end brand. After 17 months of very, very light use the machine started displaying electronic faults. It displays faults for equipment which is not even fitted to the machine. Smeg themselves have confirmed in writing that the machine is faulty and not fitted with the supposedly faulty equipment. Ordinarily I would laugh however, it has cost me a shade under £170 to replace the machine with an equivalent Bosch model from AO.

I bought the 8kg model which AO no longer sell. AO would therefore not replace the faulty goods which were still under the manufacturer's warranty without charging an extra £100 for the 9kg model. I didn't want the extra kilogram I simply wanted a machine that works. AO simply did not care. Despite going through 2 customer service representatives, their specialist customer service team and a manager they claim that because the exact model is no longer made there was nothing they can do.

The dryer is one of the new generation heat pump condenser dryers. The moisture from the clothes is extracted from the warm air and the heat is pumped back in to the drum to reduce energy consumption and increase drying performance. Sadly, the machine never reached a temperature above luke warm and even the lightest load of a pair of chinos and a thin hand towel were not dried after 1 hour.

As a Smeg machine I expected this unit to last well over 10 years. Smeg have a good reputation however their admission that the machine is clearly faulty and their offer to merely send an engineer to inspect it rather than replace it is unacceptable for such a premium manufacturer. They trade on their reputation and poor customer service will not be tolerated. It is the easiest way to destroy an entire brand.

Having lasted for less than 18 months my trust in the Smeg brand has been completely destroyed and I shall simply stick with reputable German brands in the future. Sorry Smeg but good looks without decent performance, longevity and durability are worthless.

My Smeg heat pump tumble dryer had substandard performance and lasted for less time than even the cheapest of brands. I cannot recommend Smeg and have bought a Bosch machine instead.

AO you treat customers like dirt and merely seek to extract as much money as possible from them by misinforming them of their consumer rights. You should be ashamed. You have driven yet another customer to John Lewis

Ordered a tumble dryer, scheduled for delivery from 3pm - 7pm on 22nd October. Online tracker indicated delivery at 6pm, soon moved out to 6.30pm, then 7pm, then 7.30... all the time the online tracker falsely stated delivery was '2 drops' away, this continued all the way through to 9pm, then no update at all. Goods never turned up. I contacted customer services on 23rd October only to be informed that they had no idea what was happening (as driver never updated their system.) Customer Services guaranteed a re-delivery on 24th October between 10am and 2pm and infirmed me that they would contact me via text to confirm. Had to contact Customer Services yet again as I had no update. They had no idea what was happening, the only 'excuse' I received was 'maybe' the item was 'out of stock'. I don't understand why a 'Customer Service' team is in place when they appear to have no idea whatsoever of status of the order. Major issue I have with AO is that they have never provided me with an update and appear totally clueless of where my order was in their system. They suggested I order an 'alternative' product - I informed them I had enough of their excuses and cancelled my order. It also seems that my refund will take 5 working days to return to my bank account. To be fair to AO, I have used them in the past and never had this sort of issue before, but it seems that their logistics systems have fallen apart and their level of customer service is now just as poor. Taking customers money and then having no visibility of order tracking is just not acceptable. Will never use AO again. Their order tracking logistics systems are misleading and customer service teams appear clueless about status of orders and delivery. Will never use AO again.

LG InstaView Door-in-Door GSX961NSVZ Wifi Connected American Fridge Freezer - Stainless Steel - A++ Rated

We bought this fridge freezer from AO and it was delivered on the 23 May 2020 by two totally incompetent delivery cowboys who refuse to remove the unit doors to get it into our house. They instead measured our door opening and decide they could get it into our kitchen without taking the unit doors off. They did manage to get it through our front door only to find the vestibule door was too narrow - despite borrowing my tape measure!

So in a confined space outside our front door they proceeded to remove the unit doors - bring these into our house followed by the unit - put doors back on, plugged the unit into a power socket and left without allowing us to inspect the fridge/freezer. On inspection both unit doors were dented and scratched.

Contacted AO - they arranged two replacement doors with LG - doors arrived eventually - followed a week later by a so-called 'engineer' who was shown by me where the water pipes were connected within the unit!

He swapped over the doors and left so fast he abandoned packing the original damaged doors into two huge boxes as he was only given half an hour to do the job. He took over an hour. We were left to pack doors into these huge boxes - where they remained in our new kitchen for 3 weeks!

Taking off the protective film my partner discovered the replacement fridge door was damaged. Contacted LG and they sent out yet another replacement door - 'engineer' (same one!) was due to replace the replacement door the following week - day before LG contacted us to say he was off ill - apparently LG only have one 'engineer' guy in Scotland?!

We kept AO informed of the nightmare experience we were enduring whereupon they copied and pasted standard responses within numerous emails.

Eventually AO offered to replace the entire fridge/freezer - which we accepted. Now they cannot even confirm a date for swap-over!

Our kitchen was stripped out and a new one fitted within 1 week - it remains incomplete as the floor vinyl can't be laid until the fridge/freezer is replaced. Floor vinyl currently in our Lounge. A table and chair set for our new kitchen remains in the shop we bought it from because its pointless having it delivered whilst kitchen is not ready for it.

7 weeks and counting suffering a situation caused by two cowboy delivery/instalation guys - who incidentally not only damaged our front door but smashed one of our outside lights and hid it under plants in our garden!

Daily emails - having to wait 24 hours for a response and a good few times no response at all - plus dealing with a different person each time!

7 weeks of total frustration and no signs of this current situation coming to an end.

Have phoned God knows how often - hung up after almost an hour - or eventually speaking to a human - only to be fobbed off with assurances and promises that just don't come to fruition.

Quick to take your hard earned cash - hopless at resolving matters when it comes to sorting out damaged item - on reading most reviews on here it seems to be a constant theme that the majority of problems are caused by incompetent delivery teams.

Our situation is ongoing - who knows when it will be resolved - if ever! It would appear the tactic is to totally piss the customer off in the hope they will eventually 'go away.

I would appeal to anyone thinking about buying a fridge/freezer from AO to take one long and serious think to themselves - and buy from Currys or John Lewis - even it costs a bit more.

I have to say the customer service staff are very polite - however they are hopeless at resolving problems - maybe because of company policy?

I've bought four items from AO over the past 3 months - two items have been damaged - one of which is an expensive outlay for us.

7 weeks and counting - wonder how much longer it will take to get a fridge/freezer fit for purpose?

7 weeks and counting - wonder when our new kitchen will be complete?

WATCH THIS SPACE.

I've given one star as its not an option to give a minus score.

Over to you AO.

BE AWARE POOR CUSTOMER SERVICE IF SOMETHING GOES WRONG!
Be prepared to be passed back and forth between AO and the manufacturer with long call wait times!

Ordered a tumble Candy GVSC9DCGB Tumble Dryer which has leaked from the first use. NOT ALLOWED to return it until Engineer appointment booked despite it being a BRAND NEW TUMBLE DRYER. Inconvenience of multiple calls and long wait times to AO and manufacturer to sort situation. Then had inconvenience of having to wait days for available Engineer slot.
The tumble dryer then leaked again as soon as Engineer had 'fixed' the issue.
More calls with long wait times between AO and the manufacturer to get returns authorisation code. BEAR IN MIND THIS IS A BRAND NEW TUMBLE DRYER!
Had to wait further 2days for returns uplift. Surprise surprise 15th December AO didn't show up to collect the tumble dryer! More long call wait times to again sort the situation. Helpful AO Customer Advisor explained there had been an oversight and my returns uplift was not booked on the system during previous call. I was offered flowers for the inconvenience at this stage, however I requested money be donated to the British Heart Foundation instead. I was informed that this would be done in my name and I would receive a confirmation letter. More about this later!
Another 3days wait until a return uplift could be arranged. At this point I raised a formal complaint emailing Mr Roberts, AO CEO.
Conflicting information given from the only two people who work in Escalations Team.
Repeated calls to me and insulting dismissive email sent following an angina attack during one on the calls to AO triggered by the ongoing stress!
Finance agreement chaos and conflicting information due to returning the tumble dryer and initially keeping the Candy GVS169DC3 Washing Machine ordered at the same time.
New Day Finance company investigated the complaint re the finance agreement situation independently and resolved issue. Therefore this complaint is not about New Day, as I accepted and appreciated their investigation and resolution.
18th December a further email of complaint was sent to Mr Roberts, AO CEO regarding conflicting information from his CEO Escalations Team.
19th December I received an email response from the AO Regulated Complaints Team who stated they had closed this complaint on their side despite issues outstanding and my whole complaint never being fully addressed!
Given appalling service I received I arranged the return of the Candy GVS169DC3 washing machine as was not prepared to keep the 1600 spin washing machine which was less effective than my previous 1400 spin washing machine when I had no faith in AO if further issues arose.
AO Insurance protection payment was taken from my account despite being told this had been cancelled!
I was offered £20 to apologise for any inconvenience caused which I refused as insulting given the time, stress, inconvenience and direct adverse effect this whole situation had on my health due to appalling customer service.
This was followed by £50 offer which I further refused, again as insulting given everything I had experienced and given that when I had queried the British Heart Foundation donation that was meant to have been given on 15th December this was ignored.

Only when I emailed saying I would rather post a honest online review of the horrendous service AO offer if things go wrong and highlighting my disgust at no British Heart Foundation donation as promised. I was sent a screen shot of a £30 donation, which I strongly suspect was only donated at that point due to my upcoming review as it had never been mention prior, despite me querying it! Extremely disgusted regarding this!

What to expect from AO if you have appliance issues:-
Appalling Customer Service.
Clear lack of communication between staff.
Customers complaints and significant issues raised disregarded.
Insensitive and insulting towards customers.
Time wasted due to long call wait times, engineer visit, as well as failed and inconvenience returns uplifts. Further stress and inconvenience of situation not being effectively addressed at point of issue.
Conflicting information and total dismissal of customer issues.

Is AO a company you would feel confident dealing with?