I bought a tumble dryer from Currys... and it was delivered unwrapped. I made the mistake of signing for it, then discovered it was not only scratched but busted open at the seams due to presumably being dropped. I turned it on and the drum seized and filled the room with smoke. Called the returns number for Currys KnowHow delivery firm and was told I had to call the manufacturer for an engineer to come out and verify that the machine was faulty. Took another day off work to deal with the engineer who took one look and said it's falling apart it's been dropped. Made another long and frustrating call to Currys who appear to have set up a system of customer service designed solely to drive the customer to despair. Currys wouldn't take responsibility for the machine and nor did Indesit... Eventually Indesit called Currys to tell them the machine was damaged in transit and Curry's made an appointment to come to collect the machine. I had to take another day off and stay in for the collection... and they never turned up... and didn't call to tell me... I had to call them in the evening to find out what was going on. They picked up the machine some days later... a month later they still had not processed my refund. I had to call them on numerous occasions to chase up the refund... the refund was made after 6 wks but they made a mistake and I never got it... I called them again (each time waiting for at least 10mins for someone to answer) and they made another refund... again they made a mistake and I never got it. After two months I got through to a man who passed the case onto his manager as in his words, "it was getting a bit silly." I got the actual refund for a machine that almost burned my house down over two months after I'd told them it was delivered faulty. The customer service told me that the guys in the warehouse were delivering unwrapped goods in an attempt to speed up delivery with the result that a large number of goods were being returned having been damaged. The incompetence of this company left me in disbelief and massively frustrated and cost me days holiday and call bills. Never again will I do any business with that wretched company. The family favourite firm on the high street seems to have morphed into some sort of hideous incompetence ridden company from hell... from the warehouse where I guess the machine was dropped, careless and unwrapped delivery to a customer service that couldn't deal with a simple case of a returned item and refund. It staggers me, absolutely staggers me that this company is still in business.