AnyVan

Booked in advance paying for specific time slot we needed. End of time slot approaches and no driver. We call driver. He says he is not coming until later and is, in our opinion, rude and unpleasant and unhelpful, and not someone we would want to trust with our stuff or feel comfortable with. We call customer service. Rep seemingly accidentally disconnects us but then phones back. She said driver cannot come as scheduled. She said she will refund us and phone us back to confirm refund completed. She never phones back. Then later we get a text saying driver on way? It was too late and we do not feel comfortable with this driver regardless. We phone back and with rep it is as if job is still on, no refund. More wasting of our time. After we explain this is not on, again, he says he will refund us in full and we will get an email confirming, although will take time before refund shows in our account. What an unpleasant, unprofessional, massive waste of time. I also now feel extremely uncomfortable that the driver has our address. Will never, ever, ever use this company again. AVOID. DON'T DO IT.

Very quick service and professional! Very happy about it. Strongly recommended! They were prompt to reply, on time to collect items and on time to deliver.

The booking system was a little more complicated than expected but worked well and updates were clear. The service on the day was prompt, friendly and efficient. Good value too!

I filled the online form and got quoted. I received a telephone call from their team and I requested additional stop and disposal to which they added to the original price. I paid the final quote and to my surprise, it did not include any of the additional services I requested. I called them and one " moving expert" told me that my quote did not include any of the additional services. I finally managed to speak to the employee who added the extra services and billed me for, and, surprise surprise surprise, he denies any of that 1 hour conversation. I then asked to speak to his manager who also denied any of those services to have been billed. I asked him to listen to the recorded telephone calls and finally, 3 hours down the line, I received a telephone call from the company saying " after listening to the telephone call, they found out I was correct and that I have paid for those additional services" The customer service employee sounded like he is doing me a favor offering me the services that I already paid for but I managed to have him apologize for the time wasted and their mistake. I must say, however, the movers, who are another smaller company probably subcontracted to Anyvan, where absolutely well mannered and helpful. I would advise to avoid anyvan and go straight to the movers themselves and cut out the middleman.

PAID MY MONEY UPFRONT, NO DRIVER ALLOCATED FAILED TO TURN UP AND COLLECT BIKE FIRST DAY. THEN TURNED UP 24HRS LATE AND WAS 240 MILES AWAY AT 7 PM AT NIGHT! ON DROP OFF. COMPLETE JOKE. CHECKED THIS COMPANY OUT ON COMPANIES HOUSE THERE 2.5 MILLION IN THE RED!. YOU HAVE BEEN WARNED. DO NOT USE THIS COMPANY YOU WILL BE VERY SORRY. THEY DO NOT HAVE THERE OWN DRIVERS THEY USE MAN AND VAN TYPE DRIVERS FROM ANY OLD SOURCE. TOTALLY DISGUSTED WITH THERE ATTITUDE AND VERY POOR CUSTOMER SERVICES!. CEO CAN BE CONTACTED ON LINKDIN ANGUS ELPHINSTONE... POOR POOR SHOW BAD COMPANY.

I would give zero if I could! TERRIBLE experience as my son and I live abroad and needed a company to go in and collect my sons personal belongings from his student studio accommodation as he left UK due to Covid 19. I
Specifically asked if they do a packing service which she said yes and even gave me dimensions of boxes to which I told her I need 10. After she gave me the quote I left the chat to pay which they took the payment. The day of removal two men turned up without boxes and she never included my request on the quote. After 10 mins the men left so my sons belongings were never picked up. When I complained to head office they refused to offer me a refund for their blunder and said I would have to pay an extra 75 pounds for reschedule fee and extra 75 pounds for boxes and packing service after already paying 148 pounds to move and deliver a few items 21 miles from sons accommodation. Also they are making things difficult to send me a copy of the online transcripts from the online chat. Highly recommend to never use this company

We had a few extra items that were not in the list. The items were two boards from a table and a desk, a small folding desk, the legs for the dismantled table and desk and a couple of black bags.
They didn't pick these items. The van was practically empty and they delivered the other items straight to our new house. I really don't see why. But anyway, they send photos to the offices of what was left behind and told us to call the customer service. We called the customer service, after 1-1.5 hours they replied and told us they would call us back with a quote.
We are still waiting for the call.
We put the stuff in a black cab and completed he move with half the price their website quote was (40£) to hire a new van.
Don't bother with these people, just hire a real man with a van. You cannot be expected to know all your items before you have actually packed. And then you are left with nothing to do. I was lucky this time. Next time I move I am not using this and I'll make sure none of my friends do.

Anyvan, I have noticed you have taken so many of your customers money (including mine) but refused to provide the service. So much that a petition has been made called 'Anyvan- Stop Cheating your customers'. The stealing needs to stop, if you can't provide the service you agreed, a refund MUST be made. No excuses! As stated by trading standards you must refund and compensate me for the damage you have caused me.

I booked with Anyvan two months before my move to secure my booking. And on the day of my move no one turned up. I tried chasing up Anyvan all day, and they just said they'll get back to me. They eventually did saying they can't do it today, only tomorrow now. I said I need to cancel and request a refund, which they refused the refund in a very rude way.

I had to submit a complaint regarding this, and 'Charlotte Collins Woodford' was very insulting towards my unacceptable experience, and very sarcastic. She didn't even listen to a single word I said, and had zero understanding of what went on.

I then had to submit a formal complaint, and 'Jordan Grimsley' was equally as shocking. He also didn't listen to a word I said, and had no idea what happened to the driver that day.

An unacceptable experience. How can you take someone's money if you refuse to do the job they paid you to do?

I had to cancel this and in the end I got a local removals company to help me out. They were brilliant.

I encountered many problems with my move, an easy one bedroom move turned into a couple of days, lots of phone calls and stress. The initial move should had cost me £196 and I ended up paying £389.
The biggest issue I had was been charged an additional £100 as the move was on the 2nd floor. I booked my move over the phone and the salesperson did not ask me what floor the move was on. After writing a formal complaint, the complaint team told me that I should know what information to give when booking and its not their problem.
On the day, when I was charged the initial £100, the customer service lady said that the sales call would be looked into and if the salesperson did not ask what floor the move is on, I would be entitled to a refund.

Mixed communication from various team members in the head office and far from a 'the customer is always right' kind of company.

Anyvan promotes themselves as a cost-effective moving company although they will do anything to squeeze more money out of the customer and refunds are not permitted leaving the customer with no choice to pay the extra fees.

I am at least pleased to say that the removal men did their job very well.

Anyvan are an incredibly manipulative company and lack any sense of responsibility for the behaviour of their drivers.

I had a house move paid for, the drivers show up and demand that I tip them directly because the schedule of items is different from what was on their manifest despite me a) having changed it with anyvan and b) the amount I'm paying staying the same because the overall amount of items is the same (I took boxes myself, had a bookshelf they needed to take instead). They refuse to take a wardrobe that was booked on without me paying a tip, so I hand over £80 in cash for them to do the work(about 15%). They leave this wardrobe to the end and subsequently I have to destroy it so I can remove it from the property as the new buyers move in that afternoon. The drivers wouldn't give the tip back.

I raised this with Anyvan on three occasions and each time their call centre said they'd look into it but they are unresponsive.

In the new year I'll be opening proceedings against Anyvan for the cost of a replacement wardrobe and the tip return

DISGUSTING COMPANY! So my initial job was for a few cases some large bags and a medium box for £52 pounds and to go up two flights of steps. As things go I ended up having a laundry bin, a stool and two small parcels as well. Well the man kindly told me I had to pay an extra £68 for him to move the stuff! Then when I go to get in the van as that's what I did with another company he says 'Oh you can't come with us' and left me there! So I had to just hope that they knew they were going while I waited for an Uber and guess what-they weren't. Maybe it's because they know I'm a young girl that they decided they could take complete advantage of me. Then I talked to Taryn a 'support agent' who told me that it was all fine because they were professionals and would hopefully deliver my items soon. So now I'm just waiting and hoping that EVERYTHING I OWN is delivered untouched and nothing has been stolen. This company is a scam whatever you do DO NOT USE THEM.

Driver gave enough notice before pick up and delivery. He was very friendly and helpful. He ensured all the furniture were safely transported and delivered.