Overview
The company enjoys a generally positive reputation for its fast shipping, competitive pricing, and user-friendly website, which many customers appreciate for its simplicity and efficiency. Positive experiences often highlight successful pre-orders and reliable product delivery. However, concerns arise regarding packaging practices, particularly the use of thin plastic bags leading to damaged items, as well as issues with customer support during order discrepancies and returns. While many customers express satisfaction with their purchases, the inconsistency in handling customer service challenges suggests an area for improvement to enhance overall customer experience.
This summary is generated by AI, based on text from customer reviews
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Faster than Expected and also was honest about a possible delay on a big ticket item. Good experience.
Fast quick and easy. Very pleased with the overall experience. Will definitely purchase again.
Thank you once again!
Everything I ordered was received in perfect working condition and all in a timely fashion. Thank you guys.
Ordering and shipping was quick... had no problems and everything went well. Made a customer out of me.
Easy and quick transaction. Also quick delivery in a matter of days. Would definitely order from them again
Shipped fast, Packaging was damaged and open but it was all there. Antonline has a customer for life.
The whole process was very quick and easy. Especially for purchasing a console that was selling out fast
Ordered a Ryzen 9 5950x on release day, 11/5, which I have still not received on 11/21 due to multiple issues. They charged me $30 shipping for normal speed shipping which other reviewers have pointed out is pretty BS, but that's the least of my complaints.
1. When I ordered, there was no indication that the product was not available for shipment. Once they had my money, they sent me an email that "once the launch date of 11/13 arrives, your order will be immediately moved to the warehouse where it is pulled and packed, real time 24 hours a day." So that kinda sucked but I figured hey, at least I got one at not TOO much more than the correct price, so I rolled with it.
2. The 13th, the date they promised to ship on, came and went.
3. After contacting support, on the 16th, they did ship me a processor. Despite the above issues and the generous shipping budget they'd allotted themselves, they did not upgrade my shipping so it didn't arrive in my region until the 20th.
4. My address was transposed on the shipping label they printed, so the local FedEx driver was unable to release the processor to me. I have confirmed and re-confirmed that the address that appears in the online order status and in my emailed invoice is correct, so it's not because I typoed it when I bought it; but also it's my credit card billing address.
5. Limited support staffing hours, so I won't be able to reach out to them to have them correct the issue for a few more days, then I'll likely have to wait another day for FedEx to reload it on a truck.
I ordered a ps5 on the 12th of November and on the 13th I received a tracking number that stated the arrival date. The order i made did indeed arrive in the allotted time so I'm happy about that.
Terrible customer service. Everything is via email. No one to talk to. They sent wrong item then expect me to pay for shipping it back!
It came super fast. I would have liked a little more packaging to protect my merchandise but the large size of the box accommodated it.
Great shipping time. The packages arrived in good condition one of the games was opened form transit I believe but everything it done with it.
I was skeptical at first with many people leaving horrible reviews, but I was wrong. Thanks again for the wonderful experience, you have my service!
Arrived promptly and as described. Great to be able to get my hands on one of these right as we head into this dark winter.
When I ordered the Xbox, I didn't expect it to arrive so fast, it went beyond my expectations! Arrived safe and with no issues too.
No problem with my delivery. It came on time and in perfect condition. I had my doubts at first but was surprised at the end.
I ordered my XBOX Series X bundle & never got it delivered! Been 3 weeks & they dont help with refund
Bought a bundle from them, it came with no elite controller. It's been a month and i still don't have the controller.
I ordered the ps5 Tues, Nov. 10th. Payment was processed by the next day without flagging as fraud. And it arrived on Nov. 12th, the release day of the PS5.
Outrageously Good Value + Free Shipping on Every Item, Every Day!
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- Atlanta, GA, United States
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Business Highlights
- Free Shipping
- Concealed Packaging
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members