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ANTOnline

Overview

The company enjoys a generally positive reputation for its fast shipping, competitive pricing, and user-friendly website, which many customers appreciate for its simplicity and efficiency. Positive experiences often highlight successful pre-orders and reliable product delivery. However, concerns arise regarding packaging practices, particularly the use of thin plastic bags leading to damaged items, as well as issues with customer support during order discrepancies and returns. While many customers express satisfaction with their purchases, the inconsistency in handling customer service challenges suggests an area for improvement to enhance overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
249
value
387
shipping
385
quality
828
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7,630 reviews
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Illinois
2 reviews
2 helpful votes
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I purchased a Device from Walmarts website because it said if I buy it and don't like it I can return it to one of their stores, I purchased a gaming headset from antonline and when I get it, it's incompatible but when I try to return, that's when they decide to tell me I can't return it in the stores, AFTER I purchased it, not before. The package arrived with no packing slip which was another red flag for me, they have told me that they will not refund my money unless I have all the packaging and the packing slip! I knew that was gonna happen! I have absolutely no control over that packing slip because it's the company's responsibility to included in the box before they ship it out. I wrote a letter to them explaining that I sent them the original mailing package it came in, the package itself and the headset and I had to file a dispute with my credit card company to make sure that I'm going to get my money back because there's no way you're going to use that as an excuse to keep my money, I'm thoroughly disgusted. I don't like deception and I don't like liars, especially from a business!

Date of experience: August 15, 2016
Georgia
1 review
0 helpful votes
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Got my bundle within a week
December 6, 2021

Ordered an Xbox Series X bundle on a Monday and the order came on that Thursday, with everything included. I have no complaints!

Date of experience: December 6, 2021
Colorado
1 review
0 helpful votes
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First-time shopper, will be a return shopper
July 26, 2023

First-time customer, will definitely return. Took advantage of a great deal, became a fan in this site.

Date of experience: July 26, 2023
Mississippi
1 review
0 helpful votes
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Perfect transaction
November 23, 2020

Very easy to order, convenient order updates. Great selection, with desirable bundles for must have console release.

Date of experience: November 23, 2020
California
1 review
0 helpful votes
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As advertised
November 23, 2020

As advertised. I received the unit within the expected timeframe. Antonline communicate well on what to expect.

Date of experience: November 23, 2020
Tennessee
1 review
0 helpful votes
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Great Experience
November 23, 2020

Everything arrived on time in great condition. All information was communicated in a clear and timely manner.

Date of experience: November 23, 2020
Texas
1 review
0 helpful votes
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Quick shipping!
November 23, 2020

Product came as described. Received item the next day after product release. Very reliable company. Happy customer

Date of experience: November 23, 2020
California
1 review
0 helpful votes
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ANTOnline Delivered! PS5
November 23, 2020

Thank you so much, the item was delivered as promised with excellent communication from the support team,

Date of experience: November 23, 2020
Michigan
1 review
0 helpful votes
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Fast delivery
November 25, 2020

Didn't expect to get the product on release, but they turned the order around fast! Excellent service.

Date of experience: November 25, 2020
Maine
2 reviews
0 helpful votes
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Xbox series x
November 26, 2020

Very easy process. Highly impressed with ease to purchase, packing, and how quickly I received my purchase.

Date of experience: November 26, 2020
New York
1 review
0 helpful votes
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Excellent service
November 25, 2020

Ordered, shipped and delivered without issues and promptly. They also kept me well informed during the process

Date of experience: November 25, 2020
Kentucky
1 review
0 helpful votes
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Best experience
November 25, 2020

Received the item on time, customer service was excellent and will purchase from them in the future.

Date of experience: November 25, 2020
Pennsylvania
1 review
0 helpful votes
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Pleasant ordering experience and fulfillment
November 27, 2020

I am very pleased with the service and products I received. Definitely would order again from ANTonline.

Date of experience: November 27, 2020
Michigan
1 review
0 helpful votes
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Great customer service and support
November 24, 2020

Ordered online and customer service answered any and all questions i had through email. Package arrived on launch day so i was very happy.

Date of experience: November 24, 2020
New York
1 review
0 helpful votes
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A+ Service!
November 26, 2020

This is my new first option before Best Buy and Walmart. Same price as the competition and they actually have the items in stock.

Date of experience: November 26, 2020
Pennsylvania
1 review
0 helpful votes
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Xbox series s order
November 25, 2020

I didn't not think it was gonna work out but it did! And i got my Xbox in three days! Definitely go with them

Date of experience: November 25, 2020
Massachusetts
1 review
0 helpful votes
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Excellent experience
November 24, 2020

Order arrived as expected and the day after launch, which was perfect for me. I'll be a return customer at the next generation's launch!

Date of experience: November 24, 2020
Pennsylvania
1 review
0 helpful votes
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Great service
September 19, 2022

It was great and will continue to use antonline they had all I needed in stick shipping wasn't long an got exactly what I wanted

Date of experience: September 19, 2022
Louisiana
1 review
0 helpful votes
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ANTOnline Customer Support
September 20, 2021

I put in a support ticket and was helped minutes later! In fact, they actually fulfilled my request as well! Shoutout to David M!

Date of experience: September 20, 2021
New York
1 review
0 helpful votes
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Fast and easy
November 23, 2020

I bought with Paypal, so it was worry-free. Everything went off without a hitch, which is saying something for a launch day PS5 purchase...

Date of experience: November 23, 2020