website thubmnail of Anniecloth

AnnieclothReviews 5,201

3.4

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Anniecloth Reviews Summary

The company enjoys a generally positive reputation, with many customers praising the quality of its clothing, fast shipping, and extensive product range at competitive prices. Customer service is often highlighted for its responsiveness and helpfulness, which enhances the shopping experience. However, concerns regarding return processes and difficulties in obtaining refunds are prevalent, as customers report challenges with shipping items back to China and the associated costs. Overall, while the company excels in product quality and service efficiency, improvements in the return policy could significantly enhance customer satisfaction and trust.

This summary is generated by AI, based on text from customer reviews

service
594
value
338
shipping
340
returns
141
quality
1,545

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Missouri
1 review
0 helpful votes
Follow Cinthia W.
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I do a lot of shopping online and I find that this website offers the best service. They are always very helpful and what's more they seem eager to help, allowing me to receive my clothing order in time for a big event. Thank you!

Date of experience: March 3, 2021
California
1 review
0 helpful votes
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Perfect! This is my first time buying clothes online and the clothes on this website fit me perfectly! I ordered them a couple of weeks ago and received them today, I will definitely buy again soon!

Anniecloth attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 3, 2021
Alabama
1 review
0 helpful votes
Follow Elaine S.
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I purchased three shirts and a pair of shoes in August of 2020. I didn't like the quality of the shirts and wanted a refund. Emailed back and forth several times with the company and finally I was sent a return label to send the mess back to China! I sent the items back in October and the shipping for what I bought alone cost me Fifty dollar. I was outrage and upset to say the least. Fast forward to now, which is March of 2021, I still haven't gotten my refund for the clothes and the response I get from customer service is that the items still haven't gone through customs yet! Worst company I have ever dealt with and never again will I shop there and will not recommend this slimy company with a ten foot pole!
Signed, very unhappy customer!

Anniecloth attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 2, 2021
California
1 review
0 helpful votes
Follow Leslie B.
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Whatever you order does not look anything like the picture. The material is garbage, the colors faded. It looks like something your grandmother would choose NOT to wear. If you try to return it you'll learn that it costs 100 times more to ship it back to CHINA than it is worth. They offered me a 15% discount, whoopee!

Anniecloth attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 2, 2021
California
1 review
0 helpful votes
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They estimated that the shipment would take two weeks, which was already faster than I expected considering that it was sent internationally, the dress arrived a day earlier as expected.

Date of experience: March 2, 2021
California
1 review
2 helpful votes
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Great experience.
April 1, 2021

I have been a loyal customer of this online boutique for many years. I love the quality of the clothes and their return policy. I just experienced A + customer service, they were very helpful, efficient and friendly. I personally work in customer service, so it is really comforting to find a website that truly puts the needs of its customers first. Thank you.

Date of experience: March 2, 2021
California
1 review
0 helpful votes
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Very good quality.
April 1, 2021

I bought two shirts and received them in two weeks. It is as advertised, the size was good and the shirts were as advertised and of good quality. No complains

Date of experience: March 2, 2021
California
1 review
3 helpful votes
Follow Velia B.
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The best customer service, extremely happy! I made a clothing purchase online here and it was very easy to find what I was looking for. Very easy to use and navigate website. Delivery says 15 business days. It arrived in less than two weeks. Very professional packaging. The dress was even better than I imagined and of very good quality. I will definitely be back for more clothes. And I will definitely tell all my friends and family to dress up in 10/10 fashion!

Date of experience: March 2, 2021
Japan
1 review
0 helpful votes
Follow Robi A.
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I ordered 5 dresses from this website, most of them are good, it matched the picture, so they are all very good. Most fit well. - Product quality OK - NORMAL delivery - Respond to emails, FAST

Date of experience: March 2, 2021
District of Columbia
1 review
0 helpful votes
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DRESSED EXACTLY AS DESCRIBED. I have read a lot of negative reviews of this online boutique, but I must say otherwise, I loved my jacket. Fast delivery, also fits perfectly, I checked the size chart to make sure of the size.

Date of experience: March 2, 2021
Texas
1 review
0 helpful votes
Follow Julieth M.
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Very recommend.
March 31, 2021

Great online experience. Thve delivery was fast, the clothes are always beautiful and of great quality. I love this website. The only thing I can complain about is that sometimes the clothes sell out too quickly, but I solve it by not thinking so much about my purchase!

Date of experience: March 1, 2021
California
1 review
0 helpful votes
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Absolutely super happy with my two outfits! I live in the country and couldn't believe how fast they were delivered and how much they looked alike in the photos on the website!

Date of experience: March 1, 2021
California
1 review
0 helpful votes
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I love the fashion of this online boutique. Fast delivery! Now that I have a little baby to take care of, I don't have time to shop at a mall, so this is perfect for home-bought casual outfits. Delivery is faster than I expected.

Date of experience: March 1, 2021
South Carolina
1 review
0 helpful votes
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Order shipped 1/30/21
March 31, 2021
Updated review

I need to return several items that did not fit. I would like to have my credit card refunded. Where do I ship the returns?

Anniecloth attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 1, 2021

I placed an order in the fall 2019 and received a notice...
February 25, 2021
Previous review

I placed an order in the fall 2019 and received a notice that it had shipped BUT I never received it. We have moved so maybe it shipped to my old address I don't know.

Date of experience: January 26, 2021
Georgia
1 review
0 helpful votes
Follow Johanna L.
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Excellent client service! The request I made was delayed a bit due to the pandemic, also because it was international and many things are beyond the control of the website itself. But the customer service and follow-up care was amazing! The dress, when it finally arrived, was lovely too! I would definitely order with them again and recommend my friends to do that too.

Date of experience: March 1, 2021
California
1 review
0 helpful votes
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I love using this online boutique for all kinds of events and just cute everyday pieces. Sometimes it is difficult to know how things will fit together, but it is very easy to return things when necessary! I have several really cool dresses from here that I love to wear!

Date of experience: March 1, 2021
California
1 review
0 helpful votes
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Supportive and helpful The team at this online boutique is fantastic, I had some complications with my order and they were amazing fixing everything for me and helping me. Excellent customer service, thanks!

Date of experience: March 1, 2021
District of Columbia
1 review
0 helpful votes
Follow Dalma R.
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I have ordered from this online boutique several times and have never been disappointed. The clothes I have received have been carefully packaged and in good condition. The best aspect is the convenience, reliability and availability of certain designs. In particular, styles of clothing and accessories that are not available where I live. I will keep shopping and recommend to others too!

Date of experience: February 28, 2021
California
1 review
0 helpful votes
Follow Manuela G.
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Thumbs up! I love browsing their catalogs because of the relatively cheap rates compared to other online boutiques and the wide variety of unique and trendy dresses they offer. Their free shipping is icing on the cake too!

Date of experience: February 28, 2021
Georgia
1 review
0 helpful votes
Follow Gimena M.
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Good custom service.
March 30, 2021

Has such a wide range of clothing and accessories that it eliminates the need to search multiple websites for what I want. I just placed my second order and the customer service is second to none!

Date of experience: February 28, 2021