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The company enjoys a generally positive reputation, with many customers praising the quality of its clothing, fast shipping, and extensive product range at competitive prices. Customer service is often highlighted for its responsiveness and helpfulness, which enhances the shopping experience. However, concerns regarding return processes and difficulties in obtaining refunds are prevalent, as customers report challenges with shipping items back to China and the associated costs. Overall, while the company excels in product quality and service efficiency, improvements in the return policy could significantly enhance customer satisfaction and trust.
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I do a lot of shopping online and I find that this website offers the best service. They are always very helpful and what's more they seem eager to help, allowing me to receive my clothing order in time for a big event. Thank you!
Perfect! This is my first time buying clothes online and the clothes on this website fit me perfectly! I ordered them a couple of weeks ago and received them today, I will definitely buy again soon!
I purchased three shirts and a pair of shoes in August of 2020. I didn't like the quality of the shirts and wanted a refund. Emailed back and forth several times with the company and finally I was sent a return label to send the mess back to China! I sent the items back in October and the shipping for what I bought alone cost me Fifty dollar. I was outrage and upset to say the least. Fast forward to now, which is March of 2021, I still haven't gotten my refund for the clothes and the response I get from customer service is that the items still haven't gone through customs yet! Worst company I have ever dealt with and never again will I shop there and will not recommend this slimy company with a ten foot pole!
Signed, very unhappy customer!
Whatever you order does not look anything like the picture. The material is garbage, the colors faded. It looks like something your grandmother would choose NOT to wear. If you try to return it you'll learn that it costs 100 times more to ship it back to CHINA than it is worth. They offered me a 15% discount, whoopee!
They estimated that the shipment would take two weeks, which was already faster than I expected considering that it was sent internationally, the dress arrived a day earlier as expected.
I have been a loyal customer of this online boutique for many years. I love the quality of the clothes and their return policy. I just experienced A + customer service, they were very helpful, efficient and friendly. I personally work in customer service, so it is really comforting to find a website that truly puts the needs of its customers first. Thank you.
I bought two shirts and received them in two weeks. It is as advertised, the size was good and the shirts were as advertised and of good quality. No complains
The best customer service, extremely happy! I made a clothing purchase online here and it was very easy to find what I was looking for. Very easy to use and navigate website. Delivery says 15 business days. It arrived in less than two weeks. Very professional packaging. The dress was even better than I imagined and of very good quality. I will definitely be back for more clothes. And I will definitely tell all my friends and family to dress up in 10/10 fashion!
I ordered 5 dresses from this website, most of them are good, it matched the picture, so they are all very good. Most fit well. - Product quality OK - NORMAL delivery - Respond to emails, FAST
DRESSED EXACTLY AS DESCRIBED. I have read a lot of negative reviews of this online boutique, but I must say otherwise, I loved my jacket. Fast delivery, also fits perfectly, I checked the size chart to make sure of the size.
Great online experience. Thve delivery was fast, the clothes are always beautiful and of great quality. I love this website. The only thing I can complain about is that sometimes the clothes sell out too quickly, but I solve it by not thinking so much about my purchase!
Absolutely super happy with my two outfits! I live in the country and couldn't believe how fast they were delivered and how much they looked alike in the photos on the website!
I love the fashion of this online boutique. Fast delivery! Now that I have a little baby to take care of, I don't have time to shop at a mall, so this is perfect for home-bought casual outfits. Delivery is faster than I expected.
I need to return several items that did not fit. I would like to have my credit card refunded. Where do I ship the returns?
I placed an order in the fall 2019 and received a notice that it had shipped BUT I never received it. We have moved so maybe it shipped to my old address I don't know.
Excellent client service! The request I made was delayed a bit due to the pandemic, also because it was international and many things are beyond the control of the website itself. But the customer service and follow-up care was amazing! The dress, when it finally arrived, was lovely too! I would definitely order with them again and recommend my friends to do that too.
I love using this online boutique for all kinds of events and just cute everyday pieces. Sometimes it is difficult to know how things will fit together, but it is very easy to return things when necessary! I have several really cool dresses from here that I love to wear!
Supportive and helpful The team at this online boutique is fantastic, I had some complications with my order and they were amazing fixing everything for me and helping me. Excellent customer service, thanks!
I have ordered from this online boutique several times and have never been disappointed. The clothes I have received have been carefully packaged and in good condition. The best aspect is the convenience, reliability and availability of certain designs. In particular, styles of clothing and accessories that are not available where I live. I will keep shopping and recommend to others too!
Thumbs up! I love browsing their catalogs because of the relatively cheap rates compared to other online boutiques and the wide variety of unique and trendy dresses they offer. Their free shipping is icing on the cake too!
Has such a wide range of clothing and accessories that it eliminates the need to search multiple websites for what I want. I just placed my second order and the customer service is second to none!
Answer: The return address on the package is New Jersey but if you want to return it, it has to go to China. That costs about $25 in shipping
Answer: To hell with the Attorney General, that office is going to do zip for you. Contact the credit card company or Paypal, tell them what happened and they'll refund your money and take it up with AnnieCloth themselves.
Answer: All items are shipped from China. If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Anniecloth
Answer: Save your questions on how to order the correct size and just DON'T order from them, the quality is crap. I sent pics of what I received versus how they are portrayed on their site and their reply did not answer to my issue of the quality, but to the cost of the return and how the return cost to CHINA is the customers responsibility. Please take heart to the reviews you are seeing from those of us who have already been scammed by them and avoid the temptation of the low prices. You get what you pay for!
Answer: Hello everyone, honestly Americans just need to stick to buying in our country America. And we need to see how we can have international trade BAND... Completely. Point blank. They can buy from us only. Annie Cloth. Wow... And another thing did anyone paying attention to at least give of the positive reviews from Annie Cloth's customers. One customer said that she received help on a return by customer service of Annie Cloth and she returned the items to the address they giving her and she was able to get her refund. Now. My question is how is that out of 500 customers reviews from multiple sites say the same things and all had the exact experience. Negitave and posted a bad review. Dont listen to those positive reviews. Annie Cloth are posting fake positive reviews to help them get customers.
Answer: They want to rip you off! They do not want to give you a refund!
Answer: It is not only for large size women. Size of items from different designers differ. So you cannot choose the size according you usually wear. You should refer to size chart to check the measurement. If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Anniecloth
Answer: Sorry for all inconvenience. Could you tell us your order number so that we can check and handle this issue for you? We valued your business and we will try our best to help you resolve the problem. If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Anniecloth
Answer: Sorry for all inconvenience. Could you tell us your order number so that we can check and handle this issue for you? We valued your business and we will try our best to help you resolve the problem. If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Anniecloth
Answer: O-M-G! SCAMMIE-CLOTH! Soooooooooo very much a scam. Don't think for ONE MOMENT that you will be one of the "lucky ones" & get the clothing you viewed on their site. It doesn't exist there. If you get ANYTHING, it will be a chinese knock-off of reputable clothing, pure unadulterated junk. IF you get it at all. They will not accept any returns & if you sre persistent enough, will offer you $5 To keep it and have it "altered". This site, NoraCora & others are rotating scam sites. Do your homework & I'm sorry you spent $700.