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Annie Cloth Reviews Summary
The company enjoys a generally positive reputation, with many customers praising the quality of its clothing, fast shipping, and extensive product range at competitive prices. Customer service is often highlighted for its responsiveness and helpfulness, which enhances the shopping experience. However, concerns regarding return processes and difficulties in obtaining refunds are prevalent, as customers report challenges with shipping items back to China and the associated costs. Overall, while the company excels in product quality and service efficiency, improvements in the return policy could significantly enhance customer satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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Not that fast and no one corresponds with you when you need help on return.
Found a lot of great stuff but don't think I will order as it takes too long
I could not find information on return or exchange policy. I am concerned but I really like your things and am hoping to have my trust rewarded when things arrive and there is a return policy enclosed. I ordered 4 pairs of summer pants which arrived after 2 weeks (too long) a time. They required a great deal of alteration. I ordered 2 tops which never arrived. I never saw an address or phone number to help straighten things out. I do expect an email or phone call to strai
I could not find information on return or exchange policy. I am concerned but I really like your things and am hoping to have my trust rewarded when things arrive and there is a return policy enclosed.
First purchase. I was thinking, If the quality of this dress is nice, I'll be thrilled. Sure couldn't beat the price! I did receive it and I love it. I only would've felt less skeptical with an email saying, we will let you know when it ships. I had to contact the customer service and ask for information thinking it would never come. Very pleased with my purchase otherwise.
First purchase. If the quality of this dress is nice, I'll be thrilled. Sure couldn't beat the price!
A disappointment. I was looking forward to wearing it.
Dear Customer,
We are deeply sorry that you are not satisfied with our product
Please note that sizing can vary between items, so we encourage customers to refer to the size chart before making a purchase. We will take your feedback into account as we continue to improve our size selection process and make it simpler and more precise for our customers.
For return, you may check our return policy via https://harbor.anniecloth.com/information/return-refund-policy
If you need additional assistance about return, please feel free to contact us by email at service@anniecloth.com
Best regard,
ANNIECLOTH
I bought 7 items and I will only be wearing 3 of them. I doubt it will be worth it to return the other 4 so I will be taking a loss. The dress is really ugly. The one top isn't sewn well. The other 2 are too big. I have learned my lesson. Never again.
It would be nice to have more filters. Especially sleeve length. Otherwise, so far so good.
Difficult to track orders as confirmation emails not received.
Dear Customer,
Sorry for the inconvenience.
Please note that sizing can vary between items, so we encourage customers to refer to the size chart before making a purchase. We will take your feedback into account as we continue to improve our size selection process and make it simpler and more precise for our customers.
We want to assure you that our system automatically sends a confirmation email to the address you provided during checkout, as part of our commitment to provide transparent and efficient service to our customers.
If you have not received your confirmation email, we recommend checking your spam or junk mailbox to ensure it did not get filtered out.
Or you may check the order details via https://harbor.anniecloth.com/order-query
Please feel free to contact us anytime at service@anniecloth.com. Stay safe and have a good day!
Best regard,
ANNIECLOTH
By the time I opened the package it was too late to return. I gave some away to charity.
Processing was easy; delivery took longer than expected.
Dear Customer,
Sorry to let you down about the item and shipping.
Delay issues happen all the time for many websites, especially for the hot sale items. Hope you can understand.
Per checking, we have sent return label to you around 10 days ago. Should you encounter difficulty locating the email, please check your spam folder.
Alternatively, you may contact us again with your order number, and we will happily assist you in checking the status of your return request. Please direct any inquiries to our email at service@anniecloth.com
If you need additional assistance, please feel free to contact us by email. We will reply to you within 24 hours.
Best regard,
ANNIECLOTH
I liked the items and the processing was very easy.
Took took long to get order.I finally got it, does not fit.Comes from China, can't send back because I can't open their links for returns. Response to my emails are not good. They send the same thing saying to contact them. When I click on this link it just goes in a circle!
Dear Customer,
We're sorry to keep you waiting.
Delay issues happen all the time for many websites, especially for the hot sale items. Hope you can understand.
There is a size chart under the product details of each item. We recommend you use the size chart to better determine your ideal size next time because sizing varies between our items.
Anyway. Thank you for your feedback. We are committed to improving our service to make it simpler and more precise for customers to select the correct size.
We would like to assure you that we are a legitimate business and offer our customers the option to return items if they are not satisfied. For US customers, we have a dedicated return center to facilitate the process.
If you need additional assistance about return, please feel free to contact us by email at service@anniecloth.com
Best regard,
ANNIECLOTH
Wrong color! Pix was lavender it came more burgundy
Mid sleeve expected, short above elbow
Fitted waist shown
This was cut under bustline
Not flattering. Very frumpy
Dear Customer,
Thank you for your feedback regarding the item(s) received. We are sorry that the item didn't work out as expected.
Please be advised that the appearance of the product, including texture and color, may experience variations resulting from lighting in the studio or differences in screen monitors during photography.
In any case, we will carefully examine the product again, conduct further optimization measures, and upgrade the quality of product accordingly. We thank you for bringing this to our attention.
If you need additional assistance, please feel free to contact us by email at service@anniecloth.com
Best regard,
ANNIECLOTH
I ordered 2 blouses that were not the colour,material or blouses I had ordered.You took my money but did not provide the service.I love your jewelry but will never order from you again. I will let my friends and associates know the poor dishonest service you provide.
Dear Customer,
We are sorry that you are not satisfied with our item(s).
At our company, we take product quality very seriously and continuously seek to improve our products.
Your feedback is highly appreciated, and we will forward it to the relevant department for further review and consideration. As always, our goal is to provide you with high-quality products and services that meet or exceed your expectations.
If you need additional assistance, please feel free to contact us by email at service@anniecloth.com
We will reply to you within 24 hours.
Best regard,
ANNIECLOTH
Not bad no one bothering you sizes could be in canadian
I would like to know how to see where to fix this pr
Dear Customer,
Sorry for the long waiting.
Based on our records, we have confirmed that your order has been shipped. If you have not yet received the package, we recommend checking the status of your order via our order query service at https://harbor.anniecloth.com/order-query.
If you encounter any logistical anomalies or other issues with your order, please do not hesitate to contact us at service@anniecloth.com. Our customer service team will be happy to investigate and assist you in resolving any concerns or issues promptly.
Thank you for choosing our services, and we appreciate your patience and understanding as we work to ensure the timely delivery of your order.
Best regard,
ANNIECLOTH
Hope it ships quick and is just like pictture
It took 2 months for my entire order to arrive but I finally received all 8 pieces. The sizes run very small for the actual size so some things are a bit snug. Overall, the quality & look are nice.
Easy to order poor quality ….cheaply made.product… will not. Shoot again.
Dear Customer,
Sorry to let you down.
We have been paying attention to the quality issues and keep working on improvement.
Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you. Hope to see you again soon~
If you need additional assistance about return, please feel free to contact us by email at service@anniecloth.com. We will reply to you within 24 hours.
Best regard,
ANNIECLOTH
The blouse looked the same color and quality as on the webpage, tho I missed that it wasn't a button up blouse as I had thought, but no problem with putting on over my head. It still is a lovely blouse, front bow ties well, fabric is nice, and so far I am pleased with my purchase.
You have cute clothes on the surface, will give a good review if they turn out as good in reality...just testing with one thing!
Clothes not properly sized/return policy horrible!
Dear valued customer
We apologize for any inconvenience caused by the sizing inconsistencies and return policy on our website. We understand how important it is for our customers to have accurate sizing information and a fair return policy, and we appreciate your feedback as we strive to improve our services.
Please note that we are committed to providing high-quality products that meet our customers' expectations in terms of sizing and fit. We provide detailed size charts and measurement instructions to assist our customers in selecting the appropriate size for their needs.
Regarding our return policy, we offer reasonable return options for our customers. However, we understand that there may be situations where our customers are not satisfied with the return options provided. We will review our return policy and make necessary improvements to ensure that it is fair and transparent.
Regarding your specific situation, please provide us with your order number or any other relevant information so that we can investigate the issue further and offer a suitable resolution. Our goal is to ensure that all of our customers are completely satisfied with their purchases from our website.
Thank you for bringing these issues to our attention, and we appreciate your patience and cooperation as we work to improve our services. If you have any further questions or concerns, please do not hesitate to contact us.
If you have any questions;please contact us by email at service@anniecloth.com or by chat online
We put customer experience first and will continue to make improvements.
Best regards,
ANNIECLOTH Customer Service.
Discount code did not work as had been represented.
Don't be fooled about the low clothing prices. Annie Cloth gouges you with the shipping costs. Poor customer service response and there is NO way to contact them by phone. Their website doesn't allow you to track your orders.
Dear valued customer
We apologize for any confusion or frustration caused by the shipping costs and customer service on our website. We understand how important it is for our customers to have clear communication and support, and we appreciate your feedback as we strive to improve our services.
Please note that our shipping charges reflect the actual cost of shipping your order, including packaging materials and handling fees. However, we understand that shipping costs can be a concern for our customers, and we are constantly working to find ways to provide affordable shipping options while ensuring timely delivery of our products.
Regarding customer service, please note that we offer multiple channels for customers to contact us, including email and live chat. We apologize if our response was not satisfactory, and we will review our training procedures to ensure that our representatives are equipped to handle all customer inquiries and concerns.
Regarding order tracking, we offer to track information via email once your order has been shipped. If you have any further questions or concerns regarding tracking, please do not hesitate to contact our customer service team, and they will assist you in obtaining tracking information.
Thank you for bringing these issues to our attention, and we appreciate your patience and cooperation as we work to improve our services. If you have any further questions or concerns, please do not hesitate to contact us.
If you have any questions; please contact us by email at service@anniecloth.com or by chat online
We put customer experience first and will continue to make improvements.
Best regards,
ANNIECLOTH Customer Service.
Site VERY HARD to search for items& after you look for site jumps back to beginning
Sizes given are very wrong. I can oder item with same bust as another and when arrives one is smaller! Items look like sequins, arrive and just paint!
Dear valued customer
We apologize for any inconvenience caused by the issues you encountered while attempting to place an order on our website. We understand how frustrating this can be, and we appreciate your feedback as we strive to improve our services.
Please note that we take all payment-related issues seriously, and we work closely with our payment processing partners to ensure that transactions are processed smoothly and efficiently. However, in some cases, card declines may occur due to various reasons, including insufficient funds, incorrect information, or security concerns.
We apologize if our customer service team was unable to assist you in resolving the issue, and we will review our training procedures to ensure that our representatives are equipped to handle such situations.
Thank you for bringing this issue to our attention, and we appreciate your patience and cooperation as we work to resolve this matter. If you have any further questions or concerns, please do not hesitate to contact our customer service team.
If you have any questions; please contact us by email at service@anniecloth.com or by chat online
We put customer experience first and will continue to make improvements.
Best regards,
ANNIECLOTH Customer Service.
Sizes are very off per chart per each item
Very hard to search for item
Hard to get hold of you to do exchange
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer,
Sorry that you are not satisfied with the item(s).
Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you.
Don't worry, if the product meets the conditions of our return policy, then it is eligible for return. You may check our return policy via https://anniecloth.com/pages/return-refund-policy
We have reviewed your return request and confirm that it was processed successfully. We sent you an email with the return information regarding 10 days ago.
Kindly double-check the email address which you used for placing the order to ensure that you are checking the right inbox. If you still can't find the email, please check your spam folder as well.
Please note that we do not support telephone service currently. But we will consider this in the near future to meet the needs of customers.
Please feel free to contact us at service@anniecloth.com if there is anything we can do to assist you about return.
Best regard,
ANNIECLOTH