Anniecloth Reviews Summary
The company enjoys a generally positive reputation, with many customers praising the quality of its clothing, fast shipping, and extensive product range at competitive prices. Customer service is often highlighted for its responsiveness and helpfulness, which enhances the shopping experience. However, concerns regarding return processes and difficulties in obtaining refunds are prevalent, as customers report challenges with shipping items back to China and the associated costs. Overall, while the company excels in product quality and service efficiency, improvements in the return policy could significantly enhance customer satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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I had a problem with the size of one of the articles, and a girl (the one who was helping me by email) was very quick in her response and was very helpful. It made the experience much better. Furthermore, delivery was also very fast
This boutique was very helpful when I wanted to process my refund, it was dealt with right away, unlike most customer service experiences these days, I was very happy. :)
The customer service on this page was very helpful in helping me with my returns, excellent customer service. Super fast shipping for which is also a bonus. Thank you!
This company has horrible customer service and the quality is terrible! I had to file a PayPal complaint to get a refund on an item that was not in stock and this was after waiting over two months. They wouldn't give me a credit for this item until I marked the complaint as resolved. STAY AWAY from this company! The clothes look so cute and it is so tempting, but NOT WORTH IT!
The staff on this page is very helpful, it makes your decision even more convenient. They recommend the perfect dress for what you want. Beautiful dresses, I love this boutique!
Shop at this online boutique. Great service, lovely ladies. High quality dresses. I entered the store at the perfect time for me. Very happy with the service
Items I purchased here were always delivered within or before the recommended deadlines, and I always kept up to date with shipping times and information. Very reliable online store.
I went into the store very stressed to find a dress for me. I had less than 8 weeks left and I needed a nice quality dress but at a low price. They made the process easy. The dress looked exactly like the photos I saw. They even took little time, giving me more free time for accessories! The dress arrived easy, the staff was very helpful.
Customer service in this store is focused on the interests of the buyer and shipping is always done within our time frame. I really liked shopping here!
I bought my dress here and put it on for my formal company meeting, needless to say, it caught the attention of many men and women. Definitely my number one store for dresses!
I have bought several dresses here. The staff is extremely friendly and helpful. Online shopping went smoothly, including a smooth return. I have and will continue to recommend friends to this store.
My experience was very good. The customer service staff was very helpful and patient with me and helped me find the perfect formal dress. They also gave suggestions regarding the style of my dress and collaborated giving me confidence for payment and shipping.
Everyone at this online boutique is very friendly and helpful. When I bought on the page, the customer service was very good, the clothes looked amazing, very modern and tidy.
Have you ever been to a store that not only has incredible customer service, but also sells some of the most beautiful dresses you've ever seen? This boutique has it all! That's why I recommend it!
I bought a bag online and received it by free express shipping. What a great offer! It was well packaged (i. E. a large amount of bubble wrap), so the shape of the bag was not damaged or altered, and was wrinkle free in unlikely places. I can definitely see myself as a regular shopper online with this boutique. Thank you!
The fantastic and professional service on this page is highly recommended. They made me understand everything and made the purchase happy and successful.
I recently made 3 different purchases here. Two only took a few days to arrive. Another took a little longer (sent by a third party), but his excellent customer service tracked him down within a few hours after I wrote to ask them. Another package was missing an item, which is being shipped again without asking questions. All items (dress, sweatshirt, shoes) looked as good as the photos online. Customer service was courteous, efficient, friendly and professional.
This clothing page has many brilliant qualities, but I will shorten it to my favorites. Wish list notifications (an email to let you know that something on your wish list is back in stock), your sales (they really are discounted prices and you can get a real bargain), your shipping alerts (keep you updated at all times when your items will be delivered).
I have used this store several times in the past few years. For starters, I was quite impressed with the various features of your website and how easy it was for the user, especially its exhaustive search, the ability to manage the wish list that is not automatically purged like other sites, good recommendations, etc. Features should be a fact, in my experience they are not that common on many Australian shopping websites.
This place should be investgated by th Better Business Bureau and rhe feds because they are committing fraud through the US Post Office. The items online hardly even resemble what you actually receive. It's virtually impossible to return items. After expending a lot of time, I gave up. They continue sending me stuff I never ordered. I need to chwxk my credit card statements to make sure I'm not being billed for items rhey fraudulently say I ordered in November. They must get some sort of benefit the more packages they send ro the U.S. Plus, with the pandemic going on, I don't want to be getting packages from China. It's a good thing that I believe in karma and it definitely rules.
Sorry for all inconvenience.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.
If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Anniecloth
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Sorry for all inconvenience.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.
If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Anniecloth