The company enjoys a generally positive reputation, with many customers praising the quality of its clothing, fast shipping, and extensive product range at competitive prices. Customer service is often highlighted for its responsiveness and helpfulness, which enhances the shopping experience. However, concerns regarding return processes and difficulties in obtaining refunds are prevalent, as customers report challenges with shipping items back to China and the associated costs. Overall, while the company excels in product quality and service efficiency, improvements in the return policy could significantly enhance customer satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
I am surprised that my order has taken so long to arrive, recieved 3 items then a week later 1 item still waiting on last 2 items to arrive, also the sizing is very hard to judge what is the right size
Placed my order August 3rd & received confirmation. It has been ONE MONTH & I have it received my order or any explanation as to why it's been delayed. I will be canceling my order & will be sure to tell friends who shop on line to avoid this merchant.
I ordered twice from this company. First time, I find out if it doesn't fit we need to return the item to China. Cost of returning more than the cost of the item. Oh yes well, the chat lady says just keep the item and we will give you 25% off next item you order. Huh? Sizes vary wildly. Cut of items is very strange. The snaps on a sweatshirt I bought from them do not stay snapped. These people do not have it together. They also have a passive/aggressive manner when you deal with them. Poor business practices. I was a fool to order twice. Also, I think they sold my phone number.
I have ordered many articles of clothing and am very satisfied with the quality for the price. You must be especially careful to check each piece in regard to size as described.
The clothes run small. I've had a few things I wished I had returned. One pair of shorts is almost funny, the front is too long. I have to roll the waistband over to help it look a little better. I'd never go in public wearing them.
I do not like having to spend well over $100 to get free shipping. The shipping charge is extremely high. The other day I had 10 items in my bag and over $100 and the shipping was going to be over $66.
Most of the clothes, I love. I'd order more if it wasn't for the high shipping rate.
The tops I purchased were so so. One has sleeves that go over my hands and the body is long enough to use as a dress. The last 2 have arrived and I am not even been interested enough to open the package. Doubt I will order from this company again. Pictures were better than actual.
. I was to wait they would e-mail the papers to wait to finish the transaction. I have been waiting and nothing has shone up. What do I do now?
Can't return easy. Too much trouble, I don't know that I would order again due to exchange, return, and size not true.
Had I seen the shipping fee I am paying I would never have ordered... too expensive
Only one item in my order looked like the picture & was good quality. One item was totally canceled and I was never even notified. Order took forever to ship. Will not order again.
A bit high on the shipping though. Dresses look cute in picture, but when received they were basically just old sack dresses. I did like the Pull over Sweatshirt of camping though it was nice.
I like the ease of ordering on line. I was satisfied with the product as well.
Like all my buys. Except there is NO cotton garments in the website. Should use more cotton.
THe price was given in dollars with no indication of which currency. So I ended up paying transaction conversion fees and the cost was much more than I had read because of the different currency. The material was inferior and because it was too small I went to return it only to find I would have to pay postage to China and their custom fee.No mention had been made of this in the promotion, just as the currency hadn't been defined.
Ordered a 3x which I usually wear a 2x cause I wanted to make sure it was roomy... when it came I could barely fit it over my head. I ended up giving it to my daughter who weighs 130 pounds and it fit her..
The yellow skirt is attached to the white tank top that CANNOT be untucked. The icture is a flower cotton blend. The yellow skirt does not have the attached yellow material around the bottom.
The long white dress with the face has a white rib around the neck and the arms. The advertised piece has no ribbing. It is NOT made from cotton.
The blue dress IS NOT JERSEY!
I hate industries that intentionally deceive.
Dear Donna.
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
Anniecloth
As title shows, there were problems with the sleeves; Asian sizing is not so good for older American women, whose arms tend to be "flabby" unless they've worked out forever.
I would've been bett to take your 25% refund versus paying for customs, at 80% the cost of the order.
The colors were vibrant and exactly as shown online.
I have a lot of great clothes from Annie Cloth. They are very different from the brand stores. They are unique. I am very happy with all my purchases and look forward to purchasing more.
It was very easy to navigate. Found what I was looking for.
Waited a month to receive item and shipping charges were excessive for a lightweight tee shirt. Never again!
Answer: The return address on the package is New Jersey but if you want to return it, it has to go to China. That costs about $25 in shipping
Answer: To hell with the Attorney General, that office is going to do zip for you. Contact the credit card company or Paypal, tell them what happened and they'll refund your money and take it up with AnnieCloth themselves.
Answer: All items are shipped from China. If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Anniecloth
Answer: Save your questions on how to order the correct size and just DON'T order from them, the quality is crap. I sent pics of what I received versus how they are portrayed on their site and their reply did not answer to my issue of the quality, but to the cost of the return and how the return cost to CHINA is the customers responsibility. Please take heart to the reviews you are seeing from those of us who have already been scammed by them and avoid the temptation of the low prices. You get what you pay for!
Answer: Hello everyone, honestly Americans just need to stick to buying in our country America. And we need to see how we can have international trade BAND... Completely. Point blank. They can buy from us only. Annie Cloth. Wow... And another thing did anyone paying attention to at least give of the positive reviews from Annie Cloth's customers. One customer said that she received help on a return by customer service of Annie Cloth and she returned the items to the address they giving her and she was able to get her refund. Now. My question is how is that out of 500 customers reviews from multiple sites say the same things and all had the exact experience. Negitave and posted a bad review. Dont listen to those positive reviews. Annie Cloth are posting fake positive reviews to help them get customers.
Answer: They want to rip you off! They do not want to give you a refund!
Answer: It is not only for large size women. Size of items from different designers differ. So you cannot choose the size according you usually wear. You should refer to size chart to check the measurement. If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Anniecloth
Answer: Sorry for all inconvenience. Could you tell us your order number so that we can check and handle this issue for you? We valued your business and we will try our best to help you resolve the problem. If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Anniecloth
Answer: Sorry for all inconvenience. Could you tell us your order number so that we can check and handle this issue for you? We valued your business and we will try our best to help you resolve the problem. If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Anniecloth
Answer: O-M-G! SCAMMIE-CLOTH! Soooooooooo very much a scam. Don't think for ONE MOMENT that you will be one of the "lucky ones" & get the clothing you viewed on their site. It doesn't exist there. If you get ANYTHING, it will be a chinese knock-off of reputable clothing, pure unadulterated junk. IF you get it at all. They will not accept any returns & if you sre persistent enough, will offer you $5 To keep it and have it "altered". This site, NoraCora & others are rotating scam sites. Do your homework & I'm sorry you spent $700.
Hi Dina,
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
Anniecloth