The company enjoys a generally positive reputation, with many customers praising the quality of its clothing, fast shipping, and extensive product range at competitive prices. Customer service is often highlighted for its responsiveness and helpfulness, which enhances the shopping experience. However, concerns regarding return processes and difficulties in obtaining refunds are prevalent, as customers report challenges with shipping items back to China and the associated costs. Overall, while the company excels in product quality and service efficiency, improvements in the return policy could significantly enhance customer satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
Sizing is difficult when ordering on the internet. The item I received was too large, Anniecloth will replace it with a smaller size, no questions asked
I wasn't sure why these clothes are so cheap, but it appears that the 100% polyester, and some raw hems may be why. I do prefer the more simple, classic styling. It would be nice if the classic, simpler styles could be in one section and the "statement" styles in a separate section. Thanks.
As a new customer, I ordered a knit top in M and it's too tight (not a true Medium). I then ordered at top in L, hoping it would be a looser fit and it's like the Medium. The sizing on these items weren't true to the chart on your site..
Nice clothing, reasonable prices by far and looks good! Very fashionable! Some items were made from flimsy material, but most were nicely made.
As I am not used with buying clothes on the web, I make mistakes in buying the clothe to large, but now I know my size
I have emailed the service at Annie Cloth twice in the past 14 days and had no response to return two items.
Hi, would you mind to share us your email address or comfirmation number through private message for us to confirm?
Many lovely items, at great prices! Styles for just about any age.
The 3 blouses that I ordered were of very low quality. I wanted to return them, but they reminded me that I have to pay the shipping... to China! The offered me a 15% return fee to forget the whole thing. I doubt I will see that come. I will not order anything from them again. Even the blouses they sent were NOT as pictured in their online catalogue.
Only got one out of two items so far. The sizing good but the quality of the material less than desirable. Quicker shipping than my first order last year which took four months to receive. I still order because the items are unique and I trust God to get them to me every time!
Tried offing this item three times two weeks ago and last week for an event next week. Site continually said NOT IN STOCK but would put it back up for sale. Annoyed no custom service.
Still waiting for the third item. The pants I am not fond of. The top is good, except for the ruffle on the sleeves. I like the rest of the top, so I'm going to rework the sleeves.
It's so easy to order and returns are good. The product are so nice, I just love shopping here. They have thing that you never see in stores so you don't have to worry 20 people have the same top as you. Lol.
Love shopping here, they have great products and good prices. Shopping here is a fun experience.
Easy shopping, great merchandise easy check out, good experience for my first time shopping at Annie cloth
I live the clothes on this site but probably won't order from them again because it takes way too long. I ordered August 8 to have them at the end of August and still don't have them and it is September 7th. I have received one item out of 4.
I bought 6 pieces the 7th was suppose to be free my bill when ordering it was 43.99 I just received my statement and it was 109.00. Some of The pieces that I ordered was not what I received. It was not a good experience.
I ordered XL blouses. When I received them I was extremely shocked that they all said they were XL but they were different sizes. One top was so small it would fit a child, another so large it fell off my shoulders. Some are very long and some very short. When I ordered Larges they were all uniform in sizes. It has been a huge waste of money.
Our apologies for any inconvenience this may have caused.
The detailed measurements of different products on our website differ even in the same size.If the measurement of your received item is not the same as the corresponding size chart, then could you measure it with a measuring tool and send the photos to our customer service center? We'd like to offer you a satisfied solution after checking. Looking forward to your reply.
By mistake put 2 identical orders in. Was asked if I wanted to delete one did so and have not received the remaining order. Have given up.
I love the clothes. I can never just get a few items, I always get way more then I should. But I can't help it. There so nice and pretty. Love the designs. They also help me hide my fat belly... lol
Beautiful clothing and easy check out, I wish the shipping was lower.
I ordered an XXL because I wear a 12/14 size, I think the clothes run a little big because the XXL was too big--This company is very easy to communicate with and they address the issues right away. I will order again.
Was charged surcharge on my credit card for exchange rate. Very slow delivery but worth the wait if you are not in a hurry!
Sizing chart was off. There was an additional shipping fee.
Answer: The return address on the package is New Jersey but if you want to return it, it has to go to China. That costs about $25 in shipping
Answer: To hell with the Attorney General, that office is going to do zip for you. Contact the credit card company or Paypal, tell them what happened and they'll refund your money and take it up with AnnieCloth themselves.
Answer: All items are shipped from China. If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Anniecloth
Answer: Save your questions on how to order the correct size and just DON'T order from them, the quality is crap. I sent pics of what I received versus how they are portrayed on their site and their reply did not answer to my issue of the quality, but to the cost of the return and how the return cost to CHINA is the customers responsibility. Please take heart to the reviews you are seeing from those of us who have already been scammed by them and avoid the temptation of the low prices. You get what you pay for!
Answer: Hello everyone, honestly Americans just need to stick to buying in our country America. And we need to see how we can have international trade BAND... Completely. Point blank. They can buy from us only. Annie Cloth. Wow... And another thing did anyone paying attention to at least give of the positive reviews from Annie Cloth's customers. One customer said that she received help on a return by customer service of Annie Cloth and she returned the items to the address they giving her and she was able to get her refund. Now. My question is how is that out of 500 customers reviews from multiple sites say the same things and all had the exact experience. Negitave and posted a bad review. Dont listen to those positive reviews. Annie Cloth are posting fake positive reviews to help them get customers.
Answer: They want to rip you off! They do not want to give you a refund!
Answer: It is not only for large size women. Size of items from different designers differ. So you cannot choose the size according you usually wear. You should refer to size chart to check the measurement. If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Anniecloth
Answer: Sorry for all inconvenience. Could you tell us your order number so that we can check and handle this issue for you? We valued your business and we will try our best to help you resolve the problem. If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Anniecloth
Answer: Sorry for all inconvenience. Could you tell us your order number so that we can check and handle this issue for you? We valued your business and we will try our best to help you resolve the problem. If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Anniecloth
Answer: O-M-G! SCAMMIE-CLOTH! Soooooooooo very much a scam. Don't think for ONE MOMENT that you will be one of the "lucky ones" & get the clothing you viewed on their site. It doesn't exist there. If you get ANYTHING, it will be a chinese knock-off of reputable clothing, pure unadulterated junk. IF you get it at all. They will not accept any returns & if you sre persistent enough, will offer you $5 To keep it and have it "altered". This site, NoraCora & others are rotating scam sites. Do your homework & I'm sorry you spent $700.
We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.