website thubmnail of Anniecloth

AnnieclothReviews 5,201

3.4
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Anniecloth Reviews Summary

The company enjoys a generally positive reputation, with many customers praising the quality of its clothing, fast shipping, and extensive product range at competitive prices. Customer service is often highlighted for its responsiveness and helpfulness, which enhances the shopping experience. However, concerns regarding return processes and difficulties in obtaining refunds are prevalent, as customers report challenges with shipping items back to China and the associated costs. Overall, while the company excels in product quality and service efficiency, improvements in the return policy could significantly enhance customer satisfaction and trust.

This summary is generated by AI, based on text from customer reviews

service
594
value
338
shipping
340
returns
141
quality
1,545

Instant Feedback

52,161 reviews
Switzerland
1 review
0 helpful votes
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I love the outfi
June 27, 2020

I love the outfit, I bought the velvet jogger fit and it is great quality. I live in a rural area and even in a pandemic the product arrived here super fast! I love it! <3

Date of experience: June 26, 2020
GB
1 review
0 helpful votes
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Love it
June 27, 2020

Everything I bought was true to size and of very high quality. It looks and feels amazing, can't wait to wear on a night out! I loved it and will definitely buy again! Thanks girls xoxoxo

Date of experience: June 26, 2020
Texas
1 review
0 helpful votes
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My dress is perfectly fitted, it looks as good as the photos and the quality is as good as I expected. It has become one of my favorite new items in my closet and I hope it is one of many that I will have from you.

Date of experience: June 26, 2020
Tennessee
1 review
0 helpful votes
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Still waiting
July 26, 2020

I placed an order over 6 weeks ago. I have sent several emails requesting an update. No update and the oder has not arrived. The tracking information on the website is useless. Buyers beware.

Anniecloth attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 26, 2020
Colorado
1 review
0 helpful votes
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My birthday dress is perfect, I love the fit and it looks festive. Shipping was so fast and easy and looks exactly as advertised, I am completely satisfied with my order.

Date of experience: June 26, 2020
Florida
1 review
1 helpful vote
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The quality is cheap and I also received a pair of shoes that were defected but if I want to return them, it will cost me more than $150.

Anniecloth attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 25, 2020
California
1 review
0 helpful votes
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Event ready!
June 25, 2020

I always visit this site when I have an upcoming event. I recently bought a light blue maxi dress for my birthday this month! If you buy here, you will definitely receive a shower of compliments. Her outfits are the best. I'll order a skirt soon!

Date of experience: June 25, 2020
Connecticut
2 reviews
0 helpful votes
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Do not buy!
July 25, 2020

I waited over a month for 3 tops that look nothing like pictured! They were supposed to be cotton blend and are an ugly nylon! Cheap junk!

Anniecloth attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 25, 2020
Canada
1 review
0 helpful votes
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This place is as magical as Disneyland, the clothing is extremely glamorous and makes you feel somehow, the service is amazing and the best part is that you could wear an outfit and trust that no one else would wear what you are once you shopping in this boutique you do it again in the future.

Date of experience: June 25, 2020
Canada
1 review
7 helpful votes
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First of all, let me start by thanking the sales girl, who helped me when I made a big mistake in entering my work address, but the suburb of my house (dumb!)... Mia was very kind and Helpful throughout the test and I knew I was having a big event and immediately provided me with a store credit to purchase the item again (at no additional cost to me either). Thank you for your amazing service, it is a service like this that makes people want to come back! The dress purchased was of high quality. Thanks girls!

Date of experience: June 25, 2020
Canada
1 review
0 helpful votes
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Loved the dress
June 25, 2020

I loved the dress so much that now I have it to wear at my birthday party in August!
Customer service was excellent, during the pandemic period too :)

Date of experience: June 25, 2020
Pennsylvania
1 review
1 helpful vote
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Never Again
July 25, 2020

I ordered $100 worth of clothes over 2 months ago and NEVER GOT THE ORDER. I have made a formal complaint to my credit card company and they are attempting to get my money back. Don't be tempted by the cute pics and great prices. The website is just taking you for your hard earned dollar. I imagine they will be out of business soon.

Anniecloth attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 25, 2020
Georgia
1 review
0 helpful votes
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Ordered on the 18th and still has not shipped by the 25th?

I thought better of your company. Since the 18th, i have received enough email correspondence from AnnieCloth to force me to unsubscribe, but AnnieCloth has yet to fill a Paid For order.

Please cancel this order you are unable to fulfill in a reasonable timeframe.

Anniecloth attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 25, 2020
California
1 review
0 helpful votes
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I ordered my product in Early May. It is now the end of June and I dont have it. Says its been in transit forever. I hope its still summer when it arrives. If you want to use this company order 6 months in advance. And Im assuming its still on the way...

Anniecloth attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 25, 2020
California
1 review
0 helpful votes
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Horrible. DO NOT BUY FROM THEM! They dont give you ANY idea when placing your order the time it will take to get your order. It's been over 4 weeks now. Customer service sucks! They gave me a tracking number that doesnt even work! I WILL NEVER BUY FROM THEM AGAIN! And because of all the stress of trying to get answers. I will probably return everything! I couldnt be more frustrated!

Anniecloth attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 25, 2020
Canada
1 review
0 helpful votes
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I had a girl in this boutique who helped me, she was so charming and organized my problems quickly! I ordered a black outfit and the top was too big and the pants were a good size. I needed this outfit before this weekend, so I returned the top and asked for a smaller size and a refund was arranged as soon and got the second one just in time. The best customer service :)

Date of experience: June 24, 2020
GB
1 review
0 helpful votes
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Impeccable
June 25, 2020

This online clothing page was honestly impeccable and simply easy to use. They have a fast response time and is hassle free, which is very rare to find. I had 0 problems trying to do something that other companies have definitely made more difficult for me in the past. I appreciate you so much and will be a loyal customer for life!

Date of experience: June 24, 2020
Sweden
1 review
0 helpful votes
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A girl who works with customer service is excellent, answers all your questions and is well informed about the product. This brand is not just an exaggeration of my comments, but really girls! It's amazing.

Date of experience: June 24, 2020
District of Columbia
1 review
0 helpful votes
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I made the purchase online. Everything went smoothly delivery was prompt and better than expected... quite happy with the service.

Date of experience: June 24, 2020
North Carolina
1 review
0 helpful votes
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I ordered my items here online and I must say I am very impressed. The delivery of my dresses was quite fast and at any time there was a delay, they always kept me informed. So far I have loved all the outfits and have not had to return anything. The quality of the clothes was amazing, I did not expect that good for the price!

Date of experience: June 24, 2020