The company enjoys a generally positive reputation, with many customers praising the quality of its clothing, fast shipping, and extensive product range at competitive prices. Customer service is often highlighted for its responsiveness and helpfulness, which enhances the shopping experience. However, concerns regarding return processes and difficulties in obtaining refunds are prevalent, as customers report challenges with shipping items back to China and the associated costs. Overall, while the company excels in product quality and service efficiency, improvements in the return policy could significantly enhance customer satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
I love the outfit, I bought the velvet jogger fit and it is great quality. I live in a rural area and even in a pandemic the product arrived here super fast! I love it! <3
Everything I bought was true to size and of very high quality. It looks and feels amazing, can't wait to wear on a night out! I loved it and will definitely buy again! Thanks girls xoxoxo
My dress is perfectly fitted, it looks as good as the photos and the quality is as good as I expected. It has become one of my favorite new items in my closet and I hope it is one of many that I will have from you.
I placed an order over 6 weeks ago. I have sent several emails requesting an update. No update and the oder has not arrived. The tracking information on the website is useless. Buyers beware.
My birthday dress is perfect, I love the fit and it looks festive. Shipping was so fast and easy and looks exactly as advertised, I am completely satisfied with my order.
The quality is cheap and I also received a pair of shoes that were defected but if I want to return them, it will cost me more than $150.
I always visit this site when I have an upcoming event. I recently bought a light blue maxi dress for my birthday this month! If you buy here, you will definitely receive a shower of compliments. Her outfits are the best. I'll order a skirt soon!
I waited over a month for 3 tops that look nothing like pictured! They were supposed to be cotton blend and are an ugly nylon! Cheap junk!
This place is as magical as Disneyland, the clothing is extremely glamorous and makes you feel somehow, the service is amazing and the best part is that you could wear an outfit and trust that no one else would wear what you are once you shopping in this boutique you do it again in the future.
First of all, let me start by thanking the sales girl, who helped me when I made a big mistake in entering my work address, but the suburb of my house (dumb!)... Mia was very kind and Helpful throughout the test and I knew I was having a big event and immediately provided me with a store credit to purchase the item again (at no additional cost to me either). Thank you for your amazing service, it is a service like this that makes people want to come back! The dress purchased was of high quality. Thanks girls!
I loved the dress so much that now I have it to wear at my birthday party in August!
Customer service was excellent, during the pandemic period too :)
I ordered $100 worth of clothes over 2 months ago and NEVER GOT THE ORDER. I have made a formal complaint to my credit card company and they are attempting to get my money back. Don't be tempted by the cute pics and great prices. The website is just taking you for your hard earned dollar. I imagine they will be out of business soon.
Ordered on the 18th and still has not shipped by the 25th?
I thought better of your company. Since the 18th, i have received enough email correspondence from AnnieCloth to force me to unsubscribe, but AnnieCloth has yet to fill a Paid For order.
Please cancel this order you are unable to fulfill in a reasonable timeframe.
I ordered my product in Early May. It is now the end of June and I dont have it. Says its been in transit forever. I hope its still summer when it arrives. If you want to use this company order 6 months in advance. And Im assuming its still on the way...
Horrible. DO NOT BUY FROM THEM! They dont give you ANY idea when placing your order the time it will take to get your order. It's been over 4 weeks now. Customer service sucks! They gave me a tracking number that doesnt even work! I WILL NEVER BUY FROM THEM AGAIN! And because of all the stress of trying to get answers. I will probably return everything! I couldnt be more frustrated!
I had a girl in this boutique who helped me, she was so charming and organized my problems quickly! I ordered a black outfit and the top was too big and the pants were a good size. I needed this outfit before this weekend, so I returned the top and asked for a smaller size and a refund was arranged as soon and got the second one just in time. The best customer service :)
This online clothing page was honestly impeccable and simply easy to use. They have a fast response time and is hassle free, which is very rare to find. I had 0 problems trying to do something that other companies have definitely made more difficult for me in the past. I appreciate you so much and will be a loyal customer for life!
A girl who works with customer service is excellent, answers all your questions and is well informed about the product. This brand is not just an exaggeration of my comments, but really girls! It's amazing.
I made the purchase online. Everything went smoothly delivery was prompt and better than expected... quite happy with the service.
I ordered my items here online and I must say I am very impressed. The delivery of my dresses was quite fast and at any time there was a delay, they always kept me informed. So far I have loved all the outfits and have not had to return anything. The quality of the clothes was amazing, I did not expect that good for the price!
Answer: The return address on the package is New Jersey but if you want to return it, it has to go to China. That costs about $25 in shipping
Answer: To hell with the Attorney General, that office is going to do zip for you. Contact the credit card company or Paypal, tell them what happened and they'll refund your money and take it up with AnnieCloth themselves.
Answer: All items are shipped from China. If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Anniecloth
Answer: Save your questions on how to order the correct size and just DON'T order from them, the quality is crap. I sent pics of what I received versus how they are portrayed on their site and their reply did not answer to my issue of the quality, but to the cost of the return and how the return cost to CHINA is the customers responsibility. Please take heart to the reviews you are seeing from those of us who have already been scammed by them and avoid the temptation of the low prices. You get what you pay for!
Answer: Hello everyone, honestly Americans just need to stick to buying in our country America. And we need to see how we can have international trade BAND... Completely. Point blank. They can buy from us only. Annie Cloth. Wow... And another thing did anyone paying attention to at least give of the positive reviews from Annie Cloth's customers. One customer said that she received help on a return by customer service of Annie Cloth and she returned the items to the address they giving her and she was able to get her refund. Now. My question is how is that out of 500 customers reviews from multiple sites say the same things and all had the exact experience. Negitave and posted a bad review. Dont listen to those positive reviews. Annie Cloth are posting fake positive reviews to help them get customers.
Answer: They want to rip you off! They do not want to give you a refund!
Answer: It is not only for large size women. Size of items from different designers differ. So you cannot choose the size according you usually wear. You should refer to size chart to check the measurement. If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Anniecloth
Answer: Sorry for all inconvenience. Could you tell us your order number so that we can check and handle this issue for you? We valued your business and we will try our best to help you resolve the problem. If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Anniecloth
Answer: Sorry for all inconvenience. Could you tell us your order number so that we can check and handle this issue for you? We valued your business and we will try our best to help you resolve the problem. If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Anniecloth
Answer: O-M-G! SCAMMIE-CLOTH! Soooooooooo very much a scam. Don't think for ONE MOMENT that you will be one of the "lucky ones" & get the clothing you viewed on their site. It doesn't exist there. If you get ANYTHING, it will be a chinese knock-off of reputable clothing, pure unadulterated junk. IF you get it at all. They will not accept any returns & if you sre persistent enough, will offer you $5 To keep it and have it "altered". This site, NoraCora & others are rotating scam sites. Do your homework & I'm sorry you spent $700.