Anniecloth Reviews Summary
The company enjoys a generally positive reputation, with many customers praising the quality of its clothing, fast shipping, and extensive product range at competitive prices. Customer service is often highlighted for its responsiveness and helpfulness, which enhances the shopping experience. However, concerns regarding return processes and difficulties in obtaining refunds are prevalent, as customers report challenges with shipping items back to China and the associated costs. Overall, while the company excels in product quality and service efficiency, improvements in the return policy could significantly enhance customer satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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I ordered 10 items from the site. It took over 6 weeks to ship and the quality was nothing like imaged or advertised. I wanted to return the items and was told that I would have to pay for shipping and customs to Guangzhou, China. They said that this would take a long time for them to receive and then inspect and see if they would refund me and offered a 15% refund from my total purchase to keep the clothes and not return them. I have never experienced anything like this! I feel so stupid to have been taken by this scam. Please do not order from them! And do not trust the positive reviews!
It's been over 2 months since my purchase. Still have not received the order. I've sent at least 6 requests to look into my shipment, each results in a generic response asking for the details of the order so they can "look into it" because they value me so much as a customer. Over $100 down the drain. DO NOT PURCHASE FROM THESE SCAMMERS. I wish I had reviewed them first, as it appears I have been stolen from just like the majority of all of their customers have
YOU GUYS ARE FULL OF IT, AND NO ONE BELIEVES ALL OF THESE FAKE "GOOD EXCELLENT" REVIEWS... YOU GUYS ARE A JOKE. DO NOT ORDER FROM THIS PLACE.! JUST LOOK AT THE BAD REVIEWS, AND YOU CAN SEE THEY ALL HAVE THE SAME ISSUE. YOU DO NOT RESPOND AT YOUR EMAIL, OR SEND. IVE BEEN WAITING LIKE A MONTH, BUT OTHERS 4 MONTHS, AND WE HAVE TO PAY FOR SHIPPING TO CHINA. HHAAAAAAAAA... WHAT COSTUMER SERVICE ARE YOU TALKING ABOUT? YOU DON'T EVEN HAVE A PHONE NUMBER, OR ADDRESS... WHAT IS YOUR NUMBER WHAT IS YOUR PHONE CONTACT...? WHERE IS THE SHIPPINNG TRACKING USPS?
Don't order from this place. They take your money and send you nothing. I ordered in March and paid with PayPal. Thankfully I only ordered one item to test out if it was a real business. But it's still irritating I wasted $29
Thanks to my friend for recommending this great online clothing shopping store to me. I am a recent buyer and I love clothes of very good quality and style. Every order is beautifully packed. I love this company, thanks girls.
Browsing this boutique online was easy enough, with a wide variety of clothing to choose from. The blue long style dress I bought is of good quality and excellent fit.
This online company has an exceptional and ethical approach to customer service. I have ordered clothes from before and I love their products for their originality, design and quality.
They are thieves! Not only did it take over two months to get my order, every item was absolute garbage! My mistake for not reading the reviews first. They are all absolutely horrible! Please do not make the same mistake I did! This company will steal your money and deliver worthless items That are nothing like they appear on the website!
The pants I bought here are very well designed. They thin and shape the body due to the way the seams are placed. I bought size 12, a perfect fit and very comfortable to wear.
The service of this boutique was excellent. My order arrived on time and very well packed. Your website is very easy to use, your order is very simple and reliable.
Most of these companies are from China. This one never answered my questions about where they were located or where I would have to ship back an item if I wasn't satisfied. I had a bad experience with one other one and found out the hard way they were in China and to ship back a $16.00 item was $49.50! Then I went around and around about getting some of my money refunded and after 4 weeks they gave me back $8.00.
If they don't indicated where they are located on their site - STAY AWAY. Better off buying from well know merchants.
I am a regular buyer of this online boutique and am never disappointed by the extensive list of designs and accessories. There was only one setback with an order and the staff was very quick to resolve it. They are my number one, amazing clothes, very fast delivery and great staff.
Beautiful affordable dresses, delivered in a couple of weeks. The best service I have ever experienced online. The payment plan available and the material and seams were excellent. I also have a blouse from this boutique ;)
Even though the dress I ordered didn't fit (it's my fault!), The team here has been excellent to deal with. My order arrived in a few days, and returning the item was very easy.
I bought a dress for my mother to wear on her birthday, unfortunately it didn't fit, but with quick communication in a few days I had a credit in the store and exchanged my item.
Very easy to deal with. :)
I bought some shoes online here, it was easy to order and the price was also good. They came very fast! I can't ask for anything better than that! I will definitely use this boutique again. Thank you!
I highly recommend this boutique, after being hesitant about whether I wanted to make my purchase because my size was not available and I thought I would not receive it in time, I decided to make the purchase. They are very helpful with my questions, my purchase arrived on the set day, it was a perfect fit. I can not recommend enough. I am very happy with my purchase, and very happy that I made it and bought it. It also feels like a very good quality, certainly not in bad taste or cheap.
Customer service was excellent and unlike most of the interactions I've had with online stores. I firmly handled all the inquiries I had and they put me as a customer first!
U will not receive ur order they will not answer ur questions they give u the run around. It's absolutely awful. Don't waste ur Money
I came across this company on Pinterest! I know, I know... I should not have clicked, but the deals seemed unbeatable. Well, of course, they were out of stock. The ad was just a tease, but I was hooked by the cheap prices. You get what you pay for: the order took close to two months to arrive, the sizing was terrible, and the quality was poor. And this is the first time I've received an invoice without the prices for the items on them. I'm not even going to bother with the return process after reading the reviews. I'll just donate the clothing. In short: don't be fooled by appearances. The company reached out to me to get me to change this review! They offered me more of their lousy clothing. They are busy posting a lot of fake reviews. Don't believe the hype.
I have purchased several times here and each time I can proudly say that it has been a happy and simple experience. The size is perfect and I am always happy with the clothes I have selected. I couldn't recommend them highly enough!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members