The company enjoys a generally positive reputation, with many customers praising the quality of its clothing, fast shipping, and extensive product range at competitive prices. Customer service is often highlighted for its responsiveness and helpfulness, which enhances the shopping experience. However, concerns regarding return processes and difficulties in obtaining refunds are prevalent, as customers report challenges with shipping items back to China and the associated costs. Overall, while the company excels in product quality and service efficiency, improvements in the return policy could significantly enhance customer satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
I find it hard to believe that I was sent shoes two sizes too big. I asked for a size 38 and received a size 40. Way too big. I also found it hard to believe that to send them back and exchange for a different size I had to send them to China of all places. I just bit the dust. Someone who shops at Goodwill will get a bargain.
I was surprised at the shipping cost... thought was free shipping
I love your designs however I do not like the fabric. It's a synthetic I like cotton blended material the material is slippery not soft. The shirts I purchased them thinking the material would be soft it's kind of slippery not at all what I imagined.
Great EXCEPT wanted to sort for COTTON. Colors were fun but sizes were inconsistent. I ordered five blouses, all mediums and they ranged from "give to a skinny friend" through "perfect" to "give to a fat friend.
Great EXCEPT wanted to sort for COTTON.
Great, timely delivery…looks like product description
Everything is always special thanks I like the selection they have
Shipping cost is too high, but items arrived sooner than expected. They fit well.
Title says it all. Product was not at all as represented in pics.
I had trouble ordering the same item in two different sizes in same order.
I absolutely love shopping through this app., not only because it's so easy but because everything I buy something am always getting tons of compliments on the clothes that I buy.
My experience has to be the best out there, for it was nice and easy.
It was fairly easy and nice shopping through this app.
I really enjoyed how easy it was to complete my order, absolutely love it, and I will be shopping through this app., more often.
Shopping is easy. Shipping can take too long because of Country difference. Some products listed as large come in small or way too large. Some come in okay. The quality is fine and I like most of the clothes.
Sizes are not as in chart. Site is easy to use.
Leggings are thin and cheap looking. The sweat shirt has a letter missing in the logo. Can't return merchandise. Stay away from this company.
Item I received first time - one leg of leggings was shorter than the other, I tried to reach. Anniecloth for hours to replace the item. I am still stuck. Took until today to get last item from the last order, mid September.
Problems with software and rebooting. Customer service is extremely difficult to get ahold of.
Never knew about Anniecloth until one of the ads with the boots popped up on my computer. I was curious, started looking, read a lot of customer reviews and then ordered. The boots came in a reasonable amount of time. I usually don't order shoes online but these were so different I just had to get them. I was surprised at how well they fit and the quality was good. Very pleased.
First time. Will see if everything fits and looks as good as the pictures.
Good selection of cute clothing at a reasonable price. However, some of the items are just absolutely sized wrong. I will have to return a couple of items.
While the styles are cute the sizing seems a bit off. Will have to return several items but will probably order again.
I was super excited about ordering and should have read more reviews before doing so. It did take a few weeks to receive the order. The most shocking thing was the $43 in shipping costs and it doesn't tell you how much shipping will be during the order process. So once you submit your order is when you see that charge. If you do order you should shoot for spending enough to get the free shipping. The quality is not the best and several of the shirts that I ordered were absolutely NOTHING like they looked in the pictures and you should definitely check the material. Where you think a lot of stuff looks soft and comfy it comes in a polyester blend. So beware of that. One item I ordered showed a gem looking wine glass and it came with just a dull (not blingy) iron on. I will wear the items I received because of how much I spent and I don't want to hassle with returning the items. I would say 20% of the order was pretty close to as expected. I won't be ordering again.
Web page is hard for me. Size M should fit me. Annie Cloth is way off.
Tell up front the cost for shipping not at the last minute.
Rápida, sencilla, cómoda y segura, era la primera vez hay que comprobar que las talllas sean las correctas y el pedido corresponda con el que has realizado.
Love your clothes and will be buying from you on a re
Answer: The return address on the package is New Jersey but if you want to return it, it has to go to China. That costs about $25 in shipping
Answer: To hell with the Attorney General, that office is going to do zip for you. Contact the credit card company or Paypal, tell them what happened and they'll refund your money and take it up with AnnieCloth themselves.
Answer: All items are shipped from China. If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Anniecloth
Answer: Save your questions on how to order the correct size and just DON'T order from them, the quality is crap. I sent pics of what I received versus how they are portrayed on their site and their reply did not answer to my issue of the quality, but to the cost of the return and how the return cost to CHINA is the customers responsibility. Please take heart to the reviews you are seeing from those of us who have already been scammed by them and avoid the temptation of the low prices. You get what you pay for!
Answer: Hello everyone, honestly Americans just need to stick to buying in our country America. And we need to see how we can have international trade BAND... Completely. Point blank. They can buy from us only. Annie Cloth. Wow... And another thing did anyone paying attention to at least give of the positive reviews from Annie Cloth's customers. One customer said that she received help on a return by customer service of Annie Cloth and she returned the items to the address they giving her and she was able to get her refund. Now. My question is how is that out of 500 customers reviews from multiple sites say the same things and all had the exact experience. Negitave and posted a bad review. Dont listen to those positive reviews. Annie Cloth are posting fake positive reviews to help them get customers.
Answer: They want to rip you off! They do not want to give you a refund!
Answer: It is not only for large size women. Size of items from different designers differ. So you cannot choose the size according you usually wear. You should refer to size chart to check the measurement. If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Anniecloth
Answer: Sorry for all inconvenience. Could you tell us your order number so that we can check and handle this issue for you? We valued your business and we will try our best to help you resolve the problem. If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Anniecloth
Answer: Sorry for all inconvenience. Could you tell us your order number so that we can check and handle this issue for you? We valued your business and we will try our best to help you resolve the problem. If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Anniecloth
Answer: O-M-G! SCAMMIE-CLOTH! Soooooooooo very much a scam. Don't think for ONE MOMENT that you will be one of the "lucky ones" & get the clothing you viewed on their site. It doesn't exist there. If you get ANYTHING, it will be a chinese knock-off of reputable clothing, pure unadulterated junk. IF you get it at all. They will not accept any returns & if you sre persistent enough, will offer you $5 To keep it and have it "altered". This site, NoraCora & others are rotating scam sites. Do your homework & I'm sorry you spent $700.