And Services

Had an AC problem called And Services, problem GONE, Great people to work with, will ONLY call them from now on, Trust them completely keep up the great job!

Don't use them over charge dont care about customers just what they can get, 10 percent to salesman 15percent to workers go figure cost way to high

I was supposed to have a tech come out for service on a 10,000 unit I just purchased yesterday and no one ever showed up or called! I had the 9-11 time frame and around 10:30 I called the office and they said they would be there by 11. At 11 I called again and now they told me 1-3 I said ok fine I was upset because I had already taken the day off and now I'm stuck at home waiting. 3 came around and still no one so I call again and now they tell me 3-5. Are you kidding me? I asked for a manager and they said they would call me back within the hour to my surprise not even a call back! It's clear they only care about the customers who are dropping lots of money. Service and Routine maintenance I guess isn't keeping them in business.

Update: today they were supposed to arrive between 9-11 since yesterday they didn't come at all and I just received a call from a manager who told me other customers were priority because their units arent working basically proves my point if you aren't dropping thousands of dollars they aren't going to show up. After my 2 service calls that I get that are already paid for I'm going to a company that values their customers.

I would like to share the letter written to AND services which was mailed mid March, I have not received any kind of response. I am posting this review everywhere possible as I hope others will heed warning & not be treated the manner we have been. I am attaching my actual letter with dates of how this debacle unfolded as it is too long to post on this review in case someone wishes to review how everything happened from the time we purchased our new AC unit July 2020 until finally having it installed properly per Hillsborough County Inspectors January 2021.

My letter is as follows - I am writing this letter in reference to the experience I have had with your company AND Services. My hope is to share this experience in hopes that another customer will not endure the same sequence of events we have. We feel the level of service we have received is unacceptable due to 4 failed inspections and multiple appointments all requiring waiting for hours for arrivals, duplicate work as well as completion, however we are very thankful to finally have had everything taken care of over the course of several months, I would like to share the encounters we have had over these last several months to help your company understand why we feel this way.

In my opinion six months is too long for everything to be completed properly and safely by code requirements, especially the amount of work on our part to follow up as we were not contacted in a reasonable amount of time for majority of appointments as well as our follow up for a proper permit with our proper address. My husband and I are elderly which going through this during the pandemic at hand (we both have underlying conditions) has led to increased stress we hoped to not have. We understand mistakes and things happen however over the course of six months is too excessive for any customer to have to go through. My prayer is no other customers will experience nor endure the level of service we have been provided.

I had my unit installed 2 yrs ago. No AC for last 3 months. I have been called at least 6 times and told they were.coming next day. Never show

It's no wonder they are not BBB accredited, 24/7 coverage is a joke given that my last call to them was on a Thursday and no one showed until afternoon on Saturday. The AC handler is leaking into my bedroom next to it per two companies who have visited my problem: a water mitigation service and American Leak Detection, When I phoned AND, the tech who came out the following day told me it was impossible for the problem to be the AC handler because he found no moisture whatsoever in the unit that would attribute to puddles in my bedroom. When I phoned the office yesterday morning to request that they coordinate with American Leak Detection to get to the cause, the receptionist was kind but I have NOT received a call back from AND to coordinate on this matter. I have a contractor coming out to give me a quote on repairs but am fearful to move forward with no fix on the leak. I'm now going to phone AND again to see if they will assist in contacting American Leak Detection (per suggestion from my insurance adjuster).

And Service calls ME last week and tell me its time for my maintenance Oh great what times do you have available ok Ill take 9-11am they call me the morning of and tell me your first on the schedule which to me would be 9am or at least 930am first on the schedule so at 10:15am I call and say I have not seen anyone they tell me oh he wont be there till 11:30am so therefore that would be late and then the manager tells me he has to go to Tampa this morning to drop of paper work and have a camera fixed in his truck well to me that unacceptable because why SCHEDULE if your always late just tell your customers WE WILL BE THERE WHEN WE GET THERE and then NOBODY is just waiting for you in your time frame that YOUR person scheduled PERIOD so here we sit and wait for the next time between 3-5pm lets see how this goes fingers crossed hope we get the service we are promised.

MONDAY: I Called And Services and they came out to my house and replace the heating elements for $800. The plumber told me that I would have hot water in a hour. Four hours later I did not have hot water. So I called them back and they sent the same plumber back out THE NEXT DAY.
TUESDAY: And Services checked the power to the tank and he said, that there was nothing else he could do. I said, for $800 dollars there is nothing else you can do. I called their office and they said, that they would send someone else out to my house.
WEDNESDAY: And services sent another plumber out and he said, the Hot Water had a leak and it would cost $2500 to replace the tank. I called The Clean Plumbers and they came out that afternoon. After about 30 minutes they said, I had a leak in the hot water line and they call The Leak Specialist.
THURSDAY: The Leak Specialist said, that there was a leak in the hot water LINE near the hot water tank. I called THE CLEAN PLUMBERS and I told them what the leak specialist had said and they would send out a plumber on Friday.
And Services called me that afternoon and said that they would replace the tank for $1200 dollars and give me the credit of $800, I told them that there was a leak in the hot water line. He said if that was the case that I would be spraying water all over the place.
FRIDAY: The Clean Plumbers sent out a plumber, Luis Ramos, out to check the hot water tank. He said he would put a shut off valve in the hot water line between the hot water tank and the house to isolate the tank. Once he did that it was determined that tank was OK and there was a leak it the hot water line. Luis started at 10:00 to find the leak and by 6:00 he found the leak and fixed it.
SATURDAY-- Finally, I have hot water after And Services charged me $800 for NO hot water. Thanks to The Clean Plumbers and Luis Ramos I have hot water.
GOOD JOB LUIS!

And Services called me on November 19th to notify me that it is time for my maintenance. However, they do not have availability for over a month, on December 21st. The morning of the appointment, at 8am on December 21st, I receive a voicemail from Nick saying that they have emergencies and can not make my appointment. Since I prepaid for my maintenance, evidently I am not a priority. He said in his voicemail to call and reschedule. I called that day and they said they would contact Nick and get back with me. Of course, I did not hear from them, so I called back the next day. Now they do not have availability until Jan 13th, 3 weeks later. If I hadn't prepaid for services, I would not deal with this company! I certainly will not renew anything with them. I only gave them the 2nd star because they called me to remind me about service.

I rated AND Services five stars a year ago. Since I have lived in Florida, I have used their services for my air conditioning needs. My regular technician was not present during my most recent encounter. I was immediately told the coil was bad with absolutely no diagnostic tests run on my old unit to determine all possible issues. The next advice was to buy one of their new systems with a fifteen year warranty which could be installed the very next day rather than waiting a week for a part that might not totally fix my problem. I should know better at my age, but I did not attempt to call another company to verify the technician's evaluation. Instead I bought the new system over a month ago. Since that time, I have received the worse possible service for a new unit that still DOES NOT work a month later. I now understand they service customers differently. If your existing air conditioner needs work, they are there within hours to possibly solve your problem or more likely try to sell you their new system (buyer beware). Once you make the purchase of their new air conditioner, they have a different servicing department for their warranty work. Work on their new system may not be serviced within hours or even the same day. Because of my troubles, they promised to refund 10%. I still have no refund after one month, and I DO NOT have an air conditioner that works properly after one month. My home will not cool below 79 degrees now so it has been running continually during the days for over a month. I will reevaluate if these issues are resolved properly.

Update: It is now six weeks into this fiasco, and I still have not received my promised refund or replacement air conditioner. I tried to contact the owner like the reply offered, but I am directed to the same supervisors unable to provide closure. Today I left two messages for two different supervisors but no response. Rheem (Air Conditioner Manufacturer) sent the supervisor to my home on August 24 to complete a page of tests on their unit. When a replacement was requested, Rheem requested two more pages of tests on August 28. I am still waiting for assistance to get a functioning air conditioner. The owner's (AND Services) reply has not lived up to expectations, but I am not surprised. Avoid using this company. I will still consider revising my assessment if AND Services makes this right as the owner promised. Thankfully, I am not holding my breath.

Company Rectified Their Mistake
The company charged us for a camera inspection but did not give us the recording, was just a misunderstanding

In the spring of 2022 I had AND Services come in and install a brand new central HVAC system. I had multiple issues with the install process. The install process came up with a few snags that the original estimate didn't account for. Several hours after the install it was found out that the air handler had a broken part. Instead of providing me a new unit they ordered a part to fix the brand new unit. I was quite unhappy about this. It took several days during a heatwave to get the new part. In the meantime I was without air conditioning in the Florida heat. When the part finally came in the installers were several hours late for the window I was given. In addition the company scheduled with the permitting department and the permitting department never showed up on the day I was told. They showed up the next day. For three days I missed work so I could be home to handle the AC issues. I had wanted to speak with a supervisor and made several attempts by phone and email. To date (11/1/22) i'm still waiting for a supervisor to respond. I did call the office and got the person on the phone that answers them and I was given two free maintenance calls. Today was my scheduled maintenance call and I was given a window between 12 o'clock and two and they would give me a half hour lead time. It is now 230 and I am still waiting to hear from someone. I did call them at 2 o'clock and the person that answered the phone told me that the 12 o'clock to 2 o'clock window was just an estimate and that the team is out in Pasco County and they would be here between 3-4. I asked her what the point of having a timeframe was if they weren't going to hold to it. I am beyond frustrated with his company and once I get my next free service I will never deal with them again. They absolutely have no care or concern in the world for their clients. They don't value me as a customer. I am sure there are other companies that would value my patronage more than they would. They just have zero concern for their customer service. The woman on the phone told me today she could put me through a supervisor and I laughed. I told her I was still waiting to hear back from a supervisor from earlier this year. Dealing with this company is not worth the frustrations. By the way, they're the company that hounds you while you're trying to shop at Home Depot. Stay away if you want to keep your sanity!