Amber D.

I was supposed to have a tech come out for service on a 10,000 unit I just purchased yesterday and no one ever showed up or called! I had the 9-11 time frame and around 10:30 I called the office and they said they would be there by 11. At 11 I called again and now they told me 1-3 I said ok fine I was upset because I had already taken the day off and now I'm stuck at home waiting. 3 came around and still no one so I call again and now they tell me 3-5. Are you kidding me? I asked for a manager and they said they would call me back within the hour to my surprise not even a call back! It's clear they only care about the customers who are dropping lots of money. Service and Routine maintenance I guess isn't keeping them in business.

Update: today they were supposed to arrive between 9-11 since yesterday they didn't come at all and I just received a call from a manager who told me other customers were priority because their units arent working basically proves my point if you aren't dropping thousands of dollars they aren't going to show up. After my 2 service calls that I get that are already paid for I'm going to a company that values their customers.