Valerie D.

It's no wonder they are not BBB accredited, 24/7 coverage is a joke given that my last call to them was on a Thursday and no one showed until afternoon on Saturday. The AC handler is leaking into my bedroom next to it per two companies who have visited my problem: a water mitigation service and American Leak Detection, When I phoned AND, the tech who came out the following day told me it was impossible for the problem to be the AC handler because he found no moisture whatsoever in the unit that would attribute to puddles in my bedroom. When I phoned the office yesterday morning to request that they coordinate with American Leak Detection to get to the cause, the receptionist was kind but I have NOT received a call back from AND to coordinate on this matter. I have a contractor coming out to give me a quote on repairs but am fearful to move forward with no fix on the leak. I'm now going to phone AND again to see if they will assist in contacting American Leak Detection (per suggestion from my insurance adjuster).