Dawn H.

In the spring of 2022 I had AND Services come in and install a brand new central HVAC system. I had multiple issues with the install process. The install process came up with a few snags that the original estimate didn't account for. Several hours after the install it was found out that the air handler had a broken part. Instead of providing me a new unit they ordered a part to fix the brand new unit. I was quite unhappy about this. It took several days during a heatwave to get the new part. In the meantime I was without air conditioning in the Florida heat. When the part finally came in the installers were several hours late for the window I was given. In addition the company scheduled with the permitting department and the permitting department never showed up on the day I was told. They showed up the next day. For three days I missed work so I could be home to handle the AC issues. I had wanted to speak with a supervisor and made several attempts by phone and email. To date (11/1/22) i'm still waiting for a supervisor to respond. I did call the office and got the person on the phone that answers them and I was given two free maintenance calls. Today was my scheduled maintenance call and I was given a window between 12 o'clock and two and they would give me a half hour lead time. It is now 230 and I am still waiting to hear from someone. I did call them at 2 o'clock and the person that answered the phone told me that the 12 o'clock to 2 o'clock window was just an estimate and that the team is out in Pasco County and they would be here between 3-4. I asked her what the point of having a timeframe was if they weren't going to hold to it. I am beyond frustrated with his company and once I get my next free service I will never deal with them again. They absolutely have no care or concern in the world for their clients. They don't value me as a customer. I am sure there are other companies that would value my patronage more than they would. They just have zero concern for their customer service. The woman on the phone told me today she could put me through a supervisor and I laughed. I told her I was still waiting to hear back from a supervisor from earlier this year. Dealing with this company is not worth the frustrations. By the way, they're the company that hounds you while you're trying to shop at Home Depot. Stay away if you want to keep your sanity!