AmtrakReviews 88

Amtrak defrauded my money during a failed ticket purchase. They are taking no responsibility for their error. I have wasted 15+ hours xhasing to get my own stolen money back from amtrak. Have decided to boycott them for at least a year due to this.

Their standard of service is way down, employees are rude, toilets dirty etc

I'm being using Amtrak multiple times, can see the quality drooping abruptly. Not clean, poor service, minimum staff, old cover, dusty. Smells pee, tables dirty, old gums on room...my attendance is excellent, nice but not support, a lot. And that is the remaining gums. Traveling long, paid a lot, not right.

I have traveled for so many years on Amtrak. But today I can say in all my 20 years traveling. Amtrak finally gave us the BEST train attendant I ever seen. So friendly, polite, caring, and kept the train clean at all times. His name is Chris Charles. They should have more like him on all trains. From the moment I got on board he capture my attention when I asked help to place the luggage in overhead. They usually give bad attitude but just said "that is what I am here for to help you " big applaud

It can be Fun traveling on a train to a destination. It was for me when during the holiday rush I took a train to relatives. A plane would have brought me there in an hour but the train with one layover took 9 hours. So relaxing! It gave me the opportunity to transit into the family reality. Red caps in Seattle and Portland Oregon were very attentive. Security at both places was excellent. Best to travel during lower use times as the train bathrooms were less than
Perfect. So I used the bathrooms in the stations and they were clean.

I spent an hour trying to buy tickets on the Amtrak website. It just kept freezing. I hit "Continue" and... nothing, nothing, nothing. My computer otherwise worked fine. Other websites worked fine. Enormously frustrating. Finally, I called the 1-800 number and waited a very long time to speak with a representative, who was helpful. There has to be a better way to do this!

Horrible -train 4 hours late-food TERRIBLE! Roomette laughable so small and uncomfortable. Outrageously expensive. Train so old and rickety felt unsafe for us older people to walk around for fear of falling. Thought romantic to ride train in a roomette-scenery from Illinois to New Orleans poverty stricken areas other than crossing Lake Pontchartrain. The so called special access to priority lounge area at depots consisted of water, packaged muffins and potato chips only - with stained old furniture. Train antiquated, dirty. Could have flown cheaper and a few hour flight opposed to 15 hour ride. Looking forward to booking my next train ride.

I wouldn't advise anyone to ride Amtrak trains. Their employees are very unprofessional; lacking ethical skills and very rude and disrespectful to customers.
I've just recently rode a Amtrak train to Louisiana for my grandmother's funeral. The Amtrak station in Chicago, Illinois is another example. They kick you out of the station at midnight. Even though you have a boarding ticket to ride the train. They don't care if you live or die out in them streets. New Orleans, Louisiana Amtrak station is no different. They have gang members hanging around the train station.
Their supervisors are criminals dressed up in a uniform. They gave me a price amount for a boarding ticket. Next, when it was time to collect payment; and said that I didn't tell you that. There is some funny business going on in that organization.

A kind woman name Shadaa from Penn in Newark helped three women aged 30 to 73 with our train departures.
All of us on different trains.
She comforted my nervousness.
She deserves some recognition for her helpful service.
A very kind employee of Amtrack, Newark
Sunday 6 48 Jan 21
Lois Arthur Boston

Booked an auto train trip and asked to use points, which would pay for half of the trip. Agent forgot to add and charged my card for the full fare. Called to fix, but they said they couldn't refund the money. Bait and Switch at its best...

Was really excited to take a train ride instead of flying from Seattle to Vancouver. Lined up in Seattle. Got there early. Conductors tell out numbers that nobody know what they mean. People confused. We get onboard and all the seats are taken. No instruction of what to do next. Finally they open up another car. Whole process makes no sense. Disorganised and stressful. Food sub par. Starbucks drip coffee tasted like it was brewed the week before. Once we arrived in Vancouver we sat on the train for another hour with no reason other than they had to take checked bags off. Absolute disgrace of a transit service. Will never travel on Amtrak again.

My experience was horrible. There is NO place to wait inside and NO restroom available... I gave it one star becuz it was only 15 minutes late and arrival to Ottuma was was actually Early. Don't get on at Hastings, NE Ever. Plus it's dark and barriers are set up to get to the train.

Amtrak.She dismissed me as a black woman while she catered to white people. After she suggested I struggle with my extra large baggage and I then I watched her escort a disabled white couple where I needed help. MR. TAYLOR in customer service
( while on break… THANK YOU) was great.
Black Jamaican women … don't respect African American women even when they're treated with respect. It scares them to hear good morning, yes ma'me, and thank you. As a veteran of this beautiful racist country I never disrespected this angry female. I tried uploading video but video was too short. I'm still a proud US Army veteran. THANK YOU RED CAPS FOR YOUR SERVICE! Approximately 12:30-12:45 pm watch the video at Amtrak check in.

Tampa.staff was great. But the employees on train seems like they all hate their jobs. They are rude, and have no people skills. Their just not nice to people generally. It's a shame when a 7 yr old can watch the poor attitudes and disgraceful customer service towards people. Put a smile on your face and be nice, there is no need to be rude to everyone, just because you chose this direction. It's not our fault.
On a safety note. I am a safety director. Slip trips and falls. Pick up the trash on the floor instead of walking over it. Clean the bathrooms, quit spreading germs around. There is no reason for any of this. You have plenty of time. Besides all that, my granddaughter had a good time.

They do not give a single $#*! about your time or schedule. They play by their own rules and make up the timing. What should have been a roughly 24 hour trip is now easily reaching 40. All because of waiting for a staff change, or using the same route as many freight trains. Absolutely unacceptable and I will never use Amtrak to travel again.

Absolutely awful. Have been stuck on the train in the middle of nowhere for 4 hours after the train got delayed by 3 before departing. Even tho it's a cheaper option it definitely shows and I don't think I'll ever be taking a train again. Awful customer service with quality and service from 300 years ago.

For the Santa Clara to Sacramento Amtrak today, 3:10 PM, Nov 28th I helped my handicapped and elderly friend with her bags. We took them to the platform and set them -- and her -- inside the blue-colored Handicap sign on the platform But when the train arrived, they refused to open any door in front of that ADA space. Instead, we had to hurriedly walk, shuffle, etc -- with bags -- about 80 feet away to the closest open door. The engineer even called out for us to get away from closed doors and refused to open the one in front of the ADA Handicap space. Let's request a policy change so that the ADA space door is always one that gets opened.

So these people are telling me my train gets a 3 hour delay but they can't wait for me for 1 minute? Fix your train of thought because it's bumpier than how you guys drive