AmtrakReviews 88

We recently took Amtrak from Milwaukee Wisconsin to Memphis Tennessee are were a few good things and many not so good things about our trip. The ride between Milwaukee and Chicago was just fine and on time. However the restaurants inside the station was closed completely.Air temperatures were far too cold and there were several homeless people asking for money. Union Station in Chicago was a little better but ask a disabled veteran and senior no one wanted to assist us with our luggage. The Amtrak staff we asked were very cold and didn't want to be bothered. On both trips to and from Chicago to Memphis, my wife and I couldn't get lower level seating nor could we get Amtrak staff to help us carry our travel bags to the upper level. We both had a struggle! This was even after we added the special information to our tickets. The night ticket agent in Memphis was really slow unhelpful and was reluctant to help us or answer our questions. He acted like he didn't want to be bothered. Thoughtout the trip Amtrak staff were unfriendly and very cold acting especially Memphis and Chicago. Milwaukee staff were more helpful. Not sure if we will take the train again

Well for one thing it was hot and the conductor wouldn't adjust the AC then there's the fact that it was just a long painful trip if I had to do this again I'll definitely reserve a sleeper that's for sure you can't sleep in the chairs they are uncomfortable.

We went on our first and last train trip via Amtrak with the rudest employees ever. Being sworn at being treated with disrespect and paying my hard earned money for this. Walk if you have to

Amtrak is the most ridiculous type of transportation. It has been continuously late. I have been traveling from St. Louis to Chicago. It looks like you guys do not care at all. I am in st. Louis five steps away from getting out. They stopped the train. O wanted to tell you, amtrak is getting worse every day. I am sure you do not care. I hope someone call me at *******006. Thanks

The train was extremely cold and with no regard for passengers, crew was unattenative to guests and their requests I rode the train 8 hours to my destination to and from with no fresh air break and train was not clean at all

Hello,

I traveled with Amtrak USA Rail Pass.

One of my segment trains was cancelled due to weather conditions (El Paso - Houston: 20 hour trip). Amtrak did not offer any solution to get me to Houston on time. With the next train leaving 2 days later, I couldn't wait that long. So I had to cross Texas on my own, adding another $300 to the $500 cost of the rail pass.

After calling customer service to explain the situation, they offered me 2 more free segments, which would have been great if they'd also extended the end date of my rail pass. But it was a resounding "no" from customer service. I now find myself with 7 train segments left and only 2 weeks to use them. Who can seriously use 7 segments in 13 days? What's the point of giving extra free segments if they don't extend my pass duration? I'm furious.

Cancelled trains should be refundable or at least have financial compensation (gift card, vouchers, etc).

I spent $800 to end up with 7 unitilisable segments. It's a disgrace! It's a shame because the trains and on-board staff are great, but the lack of interest on the part of customer service towards such major problems is despairing...

This was the most frustrating and awful travel experience. If you have any other option available to you please take it.

Amtrak was incredibly rude, unhelpful and their staff is highly disengaged.
We had a train from Seattle to Vancouver booked. The train was cancelled and we were rebooked on a bus. There was no communication regarding the bus departure time or where to load the bus. When we were directed to the bus, there were limited seats left. The crew suggested we split our family up (our kids are age 8&11) there was enough room on the bus but we we're advised the crew required these seats and we were diverted to a different bus. We needed to unload and reload our luggage.

Additionally the tickets for the train were $100 more than the bus tickets. I'd like to be refunded the difference between the bus and train. I've spoken with 3 separate agents, each had advised me to call back at different time frames and "if I'm lucky" I'll get and agent willing to refund the difference.

I can truly say this is the worst customer service experience I've ever had. I'm not the kind of person who writes negative reviews or complains but I'm hopeful another family can avoid the same experience.

I used to take Amtrak from West Coast California to Chicago on a fairly regular basis. For me, the enjoyment of train travel itself along with the idea that it helps you keep your carbon footprint low made up for the incompetent customer service, rude conductors, and the sense that overall they just don't care about their customers very much.
At this point though I've stopped using them and just switched over to flying. Reason being: their website just doesn't work. It's badly designed in the first place, you have to push a few buttons with cryptic labels in order to find what you're looking for and then, more often than not, the button doesn't actually work: click on it over and over? Nothing happens.
It's been like this for years now.
I would still rather take the train but it's just too tempting now to switch over to an airline's web page, click on a clearly labeled option, and have what you're looking for come up immediately.
That compared to an hour of frustration often to no avail on Amtrak's website.

It was our second time on the Lorton to Sanford run over night.
There are good points for sure for the Aug 9th overnight.
Amazing team called us as we approached Lorton, checking on us. I was impressed. A nice gentleman asked, can you get here before 3:30….I said yes.…great see you then
We were last car on…THANK YOU
Our suite was great, and our meal was so good. My steak was excellent.
The highlight of the journey was Mathew our, let's say concierge. He was fantastic
And really made a difference in our travel….so helpful. Not every staff member
Has his service level, but could copy his traits.
I really think you should upgrade the breakfast and get people that serve
Look like they enjoy their job. I don't think Ryan does.
Maybe he is just tired of the public.
Overall Matt made our trip and we got pretty good sleep, despite the rough tracks
And rattles.
Thanks
Peter Brousseau

I bid for an upgrade. I thought it was for the round trip that I paid for…. Nope! Only on the way home and I didn't get the email till I was already sitting in coach. Also, the seats are exactly the same! I paid an extra $70 for a window curtain and some extra leg room. Coach was perfectly comfortable on the way there, I will never ever bid for an upgrade again. Lesson learned!

Sat at the station 5+ hrs as Our train was 8.5 hrs late, amtrak employees act like this is normal (maybe it is). We did get a water 8oz and a bag of chips, guess they feel thats all we deserve for problems they Cause. Connecting flights, rides that we niw need to try and rescedule. They will let you reschedule with amtrak fir NO EXTRA charge … Dont be a fool Find another way even walking would have veen fast and more respectful yhan these people…. Finally on the train 9.5 hrs later… and the boarding person was being rude… he has No business being in a customer service job

All carts of amtrak regional 177 smell like urine.i have a head ache from the smell.also it shakes a lot.its scary.please do not take it

I F YOU DONT MIND BEING AN HOUR OR MORE LATE GETTING TO YOUR DESTINATION AMTRAK
IS FOR YOU. THE TRAINS ARE ALWAYS LATE. THEY
STOP FOR ANY AND ALL FREIGHT TRAINS. THE STOP COULD BE 15 MINUTES TO TWO HOURS. PLAN YOUR TRIP AHEAD, FIND RELIABLE TRAINSPORTION THAT WILL GET YOU THERE ON TIME.

Delayed and delayed and delayed, no estimate timeline. Bad communication and keep us waiting and waiting forever. When try to get any refund, they deducted fee and its not our fault train delayed for over 2 hours. The worst train system ever!