Amish Outlet Store

Amish Outlet Store service has literally the worst service that I've ever encountered. They called in the morning to inform me that they were ready to deliver my furniture the next day. No lead time to arrange for the disposal of the furniture that was set to be replaced. I called up Goodwill who were happy to come and get it that day. That night the delivery service calls to tell me that there's no room on the truck for my furniture! It'll be another week before they can make delivery. So now I have no furniture for a week and this is a business I'm running. When they finally are ready to ship I get a call from the manager, Mike, that the custom coffee table I ordered was made to the wrong size but the rest of the order is fine and will be delivered in a few days. That goes smoothly and the furniture is to spec.It's been two months since then and I'm still waiting for the coffee table. Mike tells me it's been ready to deliver for the last two weeks+ but apparently Mike can't get the delivery people to set a date to deliver it. So 5 months since I originally placed the order and I still don't have all my furniture. Like I said, worst company I've ever dealt with.

My family finally moved into a place with its own dining room and as a result, I could get the hutch I wanted. When I first contacted Amish Outlet Store for a quote, they were super helpful even though I knew I would need months to save up. Once I had enough money, I contacted them to setup the stain color and send in the down payment. They again went out of their way to help me get samples to see the stain in person. They gave me notice that I would have to wait up to 6 months for the hutch as it was built once ordered and there was a backlog. I checked in around Month 5 after ordering and they were able to tell me the week they expected to deliver it. Then they called the week before delivery to confirm date/time worked for me. Yesterday it was delivered. I live in NYC on a high floor and not only did they deliver it, they brought it up the elevator and into my apartment. My hutch has glass in it and I have never seen a delivery person be so gentle with a delivery. Once they left, I got to really look at my piece and not only is it beautiful but every aspect was built with care. I can't recommend them enough. I know this piece will be a piece that is passed down the generations.

Our new bed arrived on Tuesday, and we are so happy! It is absolutely beautiful, and we hope you can pass this on to everyone in your company, and especially the person that built it. The detail and hardware is just stunning and the color matches our armoire and dresser perfectly. We also love the changes the builder made in replacing the mirrors (see attached photo). Every one of our friends also commented how beautifully made it is.

Everything from the day we ordered and through delivery was just handled so well. We were a bit concerned when it arrived because of the "L-shaped" access into our bedroom but the guys and us figured it all out and all was well. Just a couple of "of no, it doesn't fit what are we going to do moments" but everything all worked out fine. The three guys who delivered it were so nice and very careful and they arrived almost 2 hours ahead of our scheduled delivery time which was fantastic.

So, THANK YOU... THANK YOU... THANK YOU! We are so happy with Amish Outlet!

As a millenial, I'm fairly used to garbage particle board furniture from IKEA and other places. But after so many years replacing crappy cheap furniture, I've decided to start investing in real timeless, solid wood pieces. As I've been replacing all my furniture, a bookcase was a piece I was particularly picky about. I knew I wanted solid wood but I wanted something affordable too. Several weeks searching online and throughout different retail stores just didn't turn up anything quality. Or the quality pieces are highly priced because they're name brand, like Stickley, Ethan Allen, etc. After searching, this beautiful Amish bookcase in the Mission style popped up. I was immediately in love and knew I had to have it! I called them, they were super helpful and friendly. I was initially disappointed to hear of a 7-8 month long wait, but that's normal now because of the impacts the pandemic has had on labor and materials. I decided to wait. They custom build the piece for you and you choose the wood and stain. It was worth the very long wait. And Amish Outlet offers their pieces at 25-30% reduction compared to other Amish crafters who offer the same pieces but at higher cost. Same wait times. I'm so glad I waited and decided to get this timeless, American made piece that will last me to the end of my life!

My husband and I ordered a Buckhannon coffee table, end table, and chairside table in July 2021 and received them in May 2022. The ordering process was easy, and everyone we dealt with at the Amish Outlet Store was very professional and helpful. They provided a price quote that included the projected build and delivery times, answered all of our questions in a timely manner, sent us two sets of stain samples, customized our hardware, and kept us informed via email and phone on the status of our order. And while we had to wait 10 months for the finished product, it was well worth the wait. We couldn't be more pleased with our tables! They're extremely well built and exceptionally beautiful! Both the stain color and hardware are perfect! We're so thankful to Ryan, Carol, Megan, Joe, Ray, and everyone else who had a hand in ordering, producing, shipping, and delivering our tables. If you're looking for high quality custom furniture at a reasonable price, the Amish Outlet Store is the place to go!

First ever online purchase of furniture. Scared to death of the uncertainty as I like to put my eyes and hands on something of this magnitude. But the quality of craftsmanship, ease or ordering and step by step help with color matching and WONDERFUL customer service from Mindy won me over. Thank God I trusted my instincts and Mindy! I got the London Platform Bed in Oak with the optional center long drawer. The drawers (6) are the deepest out there and the long (6ft) center drawer will be a blessing for blankets and such. I also ordered it without the headboard as my hubby attached our own. The builder accommodated us by adding pilot holes for ease of attachment. It turned out beautiful! Delivery and set up were a breeze and all involved were great to deal with including Darryl. Pay the extra and let them set it up in-house for you (sorry I didn't get the names of the guys who set it up). I can't say enough wonderful things about this company and online store. Don't be afraid... take the leap of faith... you WON'T be sorry!

Was quick and easy and very good customer service. All of my questions and concerns about delivery and set up services were answered promptly and courteously.

While the time from order to delivery is lengthy, I do expect that quality takes time. I am willing to wait for quality.
Also I like the half down aspect of the sale.

I ordered master bedroom furniture as well as a game/puzzle table and chairs. Their customer service is impeccable and the furniture is gorgeous. And their prices are awesome.

I purchased a bookcase, tv credenza and bedroom dresser in November from the Amish Outlet Store in Smithville, OH. What a WONDERFUL experience this has been. From their sales reps to their deliverymen, they were lovely to do business with. I am so very happy with this purchase, it was well worth the wait for it to be built to my specifications. I hope my most sincere THANK YOU is delivered to the Amish craftsmen who built this beautiful furniture that will certainly last a lifetime. THANK YOU again to everyone who was personally involved with this transaction :)

Very quick to respond to my quote request, very courteous on the phone.

Quality products. The Amish furniture to me is very classy and classic American and wonderfully made. I'm a customer who will keep coming back.

Mike has been great to work with. Just placed my order. Can't wait to see our new bedroom set!

Easy to shop on website and very helpful customer service to walk me through the ordering process.

Last bed on a $32,000 order delivered 5 months late... tables not assembled.
AOS has resolved this issue to our satisfaction.
Please delete it.

Easy to use website. Ryan called and broke down the costs for my 2 choices, and he answered my questions.

Very easy to go through the catalog and check out what styles are available