Very poor service, they lost my package, my waybill number usps: **************** ******* tracking inquiry has been sent, they have received it, but they do not admit that I received Arrived my package, it cost me 165 dollars, please look at their service, I contacted them many times to solve the problem, but Amforward said that I used their address for fraudulent transactions and terminated my account. I am very angry. I provided them with sufficient evidence, but they still insisted on the wrong decision. They just don't want to solve my lack of packages. And use its forwarding service with caution.
Customers, please see their absurd reply
Amforward charged my monthly subscription service fee of 9.9$, and they restricted my account so that I could not use anything. They are a scam company, please don't use it. Amforward stole my package worth 165$ and they don't admit it., Saying they did not receive
I have been with AmForward since 2012 and love their service. Very efficient and reliable. The only con for me is that letter mail (magazines and letters) is the same price as packages without the option scan to email for letters instead of consolidation and mail out. For my destination USPS works quite well and the prices thru AmForward are the same as if shipped at the post office in the US. Another advantage is the location. Oregon is a tax free state and this saves the customer sales taxes up to 10% compared to other US locations :)
I started using AMForward several months ago after Shipito started to become incredibly unreliable. I am so glad I made the switch! Package processing is fast and efficient, and their website's interface is very easy to use. On the rare occasion I've needed assistance (to have an urgent parcel rushed even faster through processing) Kenny, the customer service rep has been so helpful and communicative. I would definitely recommend this company and their services!
I do not usually write reviews but I have been using AmForward for over two years now and they have never let me down. I move from country to country on a regular basis and ever package has arrive at its destination wherever I happened to be.
I work with Amforward for over a year their service is always excellent, Kenny is nice friendly and efficent.
Can only suggest everyone these people are awesome.
Packages get scanned in in a few hours and leave the same day or next day.
Wonderful.
I just tried AmForward for the first time this week. I am very happy with the level of service they had to offer. They received my package Monday morning, processed it, I then selected a shipping service + insurance, shipped out the very same day, and I received it on Tuesday!
I will be a returning customer for sure, thanks to everyone at AmForward!
The following words are to express my high degree of satisfaction using Amforward. Everything goes smooth and great with them. They are honest, trustworthy and professional. I wish I had met them earlier.
At first, the principle of AmForward sounds too good to be true - you avoid the tax from purchasing some quite expensive items. After browsed the website and read the Q&A carefully, I am quite certain that this company should be the one to go for it. It turns out that I was correct! The service was very fast, and reliable. I received email with photos of my package just a few minutes after I was notified by the Fedex that my package was delivered. Then, my package was re-shipped after two hours of my re-shipping request. I got the package as promised by the shipper, safe and sound.
The whole process was quite simple, and straightforward. I already recommended AmForward to bunch of friends and colleagues. I am sure that they will enjoy the services as I do.
Have been using Amforward for over a year now. Everything has been super smooth. Packages are usually checked in the same day. I have had packages consolidated by Amforward, or just regular re-directing packages. Everything has been super smooth.
Yesterday I have a very expensive package (like close to the price of a new car) that I needed to be re-directed urgently. Kenny accepted the package and re-directed it for me immediately to meet the UPS overnight cut-off. Got the package the next morning safely!
Been using AmForward for 3 years, switched from Shipito. Everything is smooth so far.
Pricing is reasonable, web interface friendly. Takes 24kg package 10 days to get to Russia.
Like the customer service, responsive and professional. Once a package didnt track, AmForward went out of their way to find it, even called USPS and filed a claim for me because it was too expensive to call from Russia. Great customer experience all around.
For the past 15 months I have been using Amforward to ship my goods to me from the USA, and during that time the service has been first class and professional.
On the rare occasion I have needed to contact them for assistance on matters relating to my packages, (none that were in any way to do with Amforward) they have gone out of their way to accomodate my requirements and in an extremely expeditious and comprehensive manner.
I can't think of any way in which the service could be bettered, and I will continue to employ their services going forward.
The BESTEST and most responsible shipping company I have used. I always get my packages safely and timely. They always double tape all the packages to make sure items are safely packed. They are always willing to help! A+++++++
It was big mistake to start work with Amforward Company:
1. Prices. Very expensive in comparison with Polarexpress or Shipmatica or Reship.
2. Scammers. Currently trying to steal my purchases. They just put on hold my account without any explanations.
3. I'm trying to contact with AmForward during 3 days, but they don't answer me. They use Ignore as the way to solve all problems and steal purchases.
Highly not recommended especially for Russians!
Dear Kenny, may be you will reply me here?
Iliya Yarovoy
This negative review was left as a revenge by disgruntled customer whose account has been temporarily suspended while being investigated for possible fraudulent misuse of AmForward.com services. There has been no theft of purchases.
Courteous and informative staff who offer prompt replies. Good shipping rates to Japan. Flexible payment options. Most importantly, a reliable and trustworthy package forwarder. Very satisfied.
Love the idea of this service and they offer proactive customer service. Double check their shipping rates before you receive a parcel! Disclosure: This review was paid for by the vendor.
This company provides only amazonpay or paypal for sending payments to them!
They charge the customer for fees they have to pay to amazonpay or paypal! In my opiniion thats unfair!
After complaining to amazonpay amforward refunded the paypal fees.
Overall experience:
Positiv: fast shipping, good consolidation an packibg of the parcel, easy to talk with
Negative: charges customer paypal/amazonpay fees what the business has to shoulder, a bit on the higher side with 8$ per parcel
The PayPal and Amazon Pay payment processing systems both offer credit card, debit card and other payment option. We use only those two systems to accept payments because they are reputable and secure. But we also accept non-credit card payments by check, ACH, wire or bank transfer. Our Pay-per-use plan processing fee is $7.95. We have two other service plans that have a cost of $3.95 and $2.25 to process a package.
Great service! These guys are professional, responsive and accommodating. Together with a very reasonable pricing, its a no brainer: would certainly recommend!
Zoran
Still the best. Fast, efficient, great value and everything "just works". I've used other reshippers before, but never again.
Toby, your positive feedback is greatly appreciated.
Overview
AmForward has a rating of 4.4 stars from 19 reviews, indicating that most customers are generally satisfied with their purchases. AmForward ranks 24th among Mail Forwarding sites.
The company operates in Oregon to extend the complete benefit of sales-tax-free shopping provided by an Oregon based US address to online shoppers around the world.
AmForward.com services are built around the following concept:
We provide a free, or subscription based personal USA address to international online shoppers and US citizens in a sales-tax-free US state.
Shoppers use this US address as their shipping address for shopping in USA based online stores and auctions, or as a mailbox for their US mail or magazines.
Based on customer's directions, we re-ship individual packages or consolidate multiple small packages to a single package, saving on shipping costs, and forward shipments to almost any address in the world the customer chooses.
Customers use our services for a wide range of reasons:
International shoppers use our services to shop at US online retailers and auctions that do not ship to international addresses, or to save on international shipping cost by consolidating multiple domestic US shipments into a single international shipment.
Expatriates living abroad and US citizens traveling around the country or the world use our services to receive packages ordered in US online stores, as well as to receive their personal mail.
- Visit Website
- Clackamas, Oregon, United States
- Edit business info
Business History
AmForward.com warehouse is located in sales-tax-free Portland, Oregon. The location in no-sales-tax Oregon is not accidental. The company operates in Oregon to extend the complete benefit of sales-tax-free shopping provided by an Oregon based US address to online shoppers around the world.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
The reviewer/complainer is on a mission to smear our company's reputation.
Here is what happened:
On 09-24-2020 we discovered that the user has filed a dispute through his credit card company for a shipment that was actually delivered. This is called chargeback fraud. Any such activity is a violation of our terms and conditions. For that reason, we made a decision not to renew his subscription and close his account at the end of his subscription term on 10-12-2020.
After we notified him of our intentions to close the account, he mounted his smear campaign to harm our company's reputation on several reputation review platforms using an unrelated case of a package misdelivered by USPS that we have never received and that occurred months prior to this case.
We tried to negotiate with him and offered to extend his subscription for mail receiving for additional 3 monthly periods to allow him additional time to change his mailing address in exchange for an agreement to stop his smear campaign.
After we did not agree to his demand to continue our services past the additional three monthly terms he requested to close the account immediately on 09-30-2020. We shipped out his mail and refunded the unused portion of his subscription before closing the account as he requested.
Despite all his complaints and bad reviews he placed on multiple review platforms, he tried to sign up for a new account with us on 10-04-2020 providing his first name and last name in reverse order to avoid detection.
On 10-09-2020 he sent us the following message: "If you can correct the wrong decision and restore my account permanently, I can delete the comment".
This is a clear indication of his true intent to blackmail our company to yield to his demands by spreading bad reviews and false reports to consumer advocate organizations.