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From the business
A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.
American Trucks Reviews Summary
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
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Just as easy like Amazon. I was able to find a similar truck by the reviews whether or not if I would like it on my personal truck. Lots of options and for a fair price when it comes down to a few selections of upgrades.
Upon finishing my order I chose 1 day shipping and it's now been 3 days and still haven't received my order. My order total was around $95 with the shipping option I had picked. I wasted my money all because American trucks can't get their $#*! together.
Every step from purchase, Doug (American Trucks rep) has gone Above & Beyond to help me get the wheels I wanted & 1 wheel had issues. Without hesitation Doug stepped up & handled a return/replacement wheel without hesitation! Thank you Doug & American Trucks for Outstanding Service!
Although the American made workmanship and quality are evident, the picture of the product and what is thought too actually be offered is deceptive. The advertised product T******* pictures two Auto-Retracting bed straps and all the accompanying hardware for $104.05 plus taxes and shipping. When the package arrived, I was disappointing to realize that what I evidently paid for was one (1) Retracting bed strap and four (4) mounting screws without washers. Not the two units displayed with all the accompanying hardware. I will keep the unit received and if it functions as described, I will probably order another, as it is only practical to use two at the same time. This was a gift for my wife's birthday because she continues to have trouble using conventional retracting straps and this would be ideal for her truck. As for the Retracting bed strap(s) it appears to be of American durability and quality and once mounted we will then determine how well it functions over time.
I was looking for tail gate decals for my truck which I found but needed some imfo on the item.i chatted with a rep from am trucks who answered my question completely.
Order icon delta joint on February 20 2025. Here it is March 10 2025 and nothing not even an email on status. Only emails wanting to buy more. Frustrating!
Hey Bryon,
It was great speaking with you, as we discussed your order should be shipping out on the 13th, if you do not get tracking info please feel free to let us know. As well as your voucher is on your account and good for the next 3 months. If you need anything else do not hesitate to give us a shout!
Thank you,
Allison
I bought steps for my truck and whenever I received the Box the steps and the Box were damaged a slash scratched up in one of the threats was loose and I was not able to screw it properly into the steps.
Hello Cesar,
I'm sorry I missed you I just left you a voicemail regarding your review. I apologize the product arrived damaged and I would be more than happy to assist you with this matter. At your earliest convenience please give me or customer service a call. Also if you would like to setup a return we can certainly do that as well. We look forward to working with you.
Thank you,
Allison EXT 1896
Wasn't able to return part even though it was brand new, just the wrong part was ordered! So I had to bite the bullet and purchase another being stuck with the original one!
I am not very happy right now because I ordered a truck bed cover and it was supposed to be delivered Friday and here it is Sunday and I still haven't received it and for the last two days it says it is in Illinois.
Hey Michael,
I located your order for the Tonneau cover and see you have already spoken to customer service. I apologize that the original shipment was lost but your replacement is on the way and is due for delivery today 3/12. I went ahead and issued you an additional voucher due to the inconvenience and delay. You should receive an email confirmation of this as well. If you need anything else please do not hesitate to reach out to us.
Thank you,
Allison
Dealt with two different reps, one to make quote and the other to finalize quote. As a Canadian, had some reservations. These two reps did a wonderful job, very knowledgeable and it was great.
Order came one day earlier and easy installation. Just in time for the weekend. Always will order from AT! Great customer service. LFG!
Ordered cats for my 2012 f150 5.0 never did it say not for sale in ny! Placed order you cancelled in middle of night! It's been 5 days where's my refund? Totally disappointed
Hello Daniel,
I apologize that your order got cancelled and understand how frustrating this can be. I see it was cancelled on 3/11/2025 and your refund was issued at that time as well. Some banks take 3-5 business days to release the funds back to you but you could see it sooner. Unfortunately this was shipping from the manufacture and they are the ones that cancelled it due to the CARB restrictions. That is the reason for the delay notice in cancelling. Apologize again and if you need anything else please feel free to reach out to us.
Thank you,
Allison
Awesome experience. Great service. Amazing prices. Called and had to change something up and it was done super fast and without any issues
Your website said product will fit. It does NOT fit. In the instructions it claims there are 4 bolts that need to be removed. My truck does not have those 4 bolts which are required to mount the bracket for the fender flares.
Hey Joseph,
Thank you for the information regarding the Fender Flares that you purchased from us. I see you have already setup the return and the return label has been emailed to you. Once you drop the product off with Fed Ex your refund will be issued within 7-10 business days. We apologize for the fitment issue and any delays caused by this. If you did not receive your fed ex return label you can retrieve it by using the customer portal which is orders.americantrucks.com you can download the label or the QR code. I have also issued you a voucher to use on your next purchase due to the inconvenience. If you need anything else please let us know.
Thank you,
Allison
I ordered a tire rim kit with the sensors to be installed. Received the tires and rims. Could not get the sensors to sync. Brought to a tire shop, they could not get the sensors to sync. Made an appt to go back to tire shop, they took off the tires and looked inside. No sensors. American trucks did not put them in the tires. 100% their fault but they would not refund me for the full amount it took for the tire shop to fix the problem, nevermind the amount time wasted out my day/week trying to get this fixed. They basically said i should have had them ( American trucks) send me the replacement sensors. Which means i would have had to take to the shop, have them dismount the rims, confirm no sensors ( which they did) tell them to put the tires back on because i need to wait for American trucks to send me the sensors. Then once the sensors come in go back to the tire shop, have them take the rims and tires off again and put in the American truck sensors. Being charged for labor both times. Absolutly absurd - for something they messed up. They also claimed ( over the phone of course) they would add $100 to to refund for my troubles ( which did not happen) I would not recommend because if they mess up too bad for you
Hello Adam,
I'm sorry for the missing TPMS sensors and all of the hassle this has caused you. I understand your frustration and inconvenience that this has caused. I see you have spoken to a supervisor and he is the one who issued you a refund for the Mount & Balance of up to $35 per tire which is our policy. He also did issue you a $100 back to your original method of payment (Affirm). You should of received an email confirming both of these refunds. If there is anything else that we can assist you with please feel free to give us a shout.
Thank you,
Allison
Getting to be more and more bad experiences with this company. From packages constantly being late to missing parts. This time the package was late and the box was completely beat up and ripped open. It's a full exhaust system so let's see if anything fell out of these rips
Hello Eric,
I apologize for the damaged item upon delivery I tried to call the phone number on file but the person who answered said I must of had the wrong number. Sorry we weren't able to connect on this but wanted to make sure you did in fact receive all items and didn't need us to setup a replacement or missing hardware. If you do find that you need additional assistance please do not hesitate to reach out to us. Also I issued you a voucher to use on your next purchase with us online or over the phone and you should receive an email confirmation of this as well.
Thank you,
Allison
Prompt delivery, good prices and good communication. I will definitely recommend this company to others. I will order from them again.
Bullet Antenna; Carbon Fiber (02-18 RAM 1500)
Item #: R******* I never received this item I have some sort of bushing that needs to be exchanged for the correct part I ordered
Hey Carlos,
I located your order for the Antenna and see you have already spoken to customer service and they started the return process for you. I also see that the replacement/correct item is on its way and due for delivery today 3/12. I hope this one works for you and if you run into any more trouble please do not hesitate to reach out to us. We apologize again for the error for the first shipment.
Thank you,
Allison
What a joke. Took 3 days to process my order before I got an email stating I could track my shipment. In the meantime I got about 5 spam emails from American Trucks with the headline subject stating "regarding your recent order". They were all spam BS emails trying to get you to purchase more items. Will not order from this place again.
I need assistance with an installation issue and you people handle my every need. I will come back when I need anything else.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Kevin,
Thank you for your feedback I hope it works out for your wife's vehicle. I have issued you a voucher to use on your next purchase online or over the phone due to the inconvenience. If you need anything further from us please do not hesitate to reach out.
Thank you,
Allison