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From the business
A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.
American Trucks Reviews Summary
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
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I need assistance with an installation issue and you people handle my every need. I will come back when I need anything else.
18 different emails to tell me my order is coming really?
I think your marketing technique is annoying
And the product is not that good either
As advised for part No Limit Fabrication Edge CTS2 Clean Mount (13-25 F-350 Super Duty)
Item #: SSD******* will not work with 2024 models after multiple phone calls I was finally able to determine this was a mislabeled part.
Hey Blake,
I apologize that the item you have on order is not going to work for your vehicle, I see it is still on order if you would like to cancel this please feel free to give us a call or use our online chat feature through the website. This product is estimated to ship to you between 3/7-3/10. If you no longer need it after it ships we can also provide you with a return label or you can use our online portal at orders.americantrucks.com to process a return.
Thank you,
Allison
First I would like to thank Taney C for all her help in placing my order
She was fantastic, a great attitude also funny. I like to thank american trucks for quality parts.
I will ordering more parts for my 2500 ram
Thanks again,
Tracy P
The web site had exactly what I needed and reasonably priced. The order process was easy and my parts shipped the next day. Simple and easy with no issues.
Delivery was super fast, quality seems excellent. I will give a 5 star review although one of the tires arrived unbalanced.
Good pricing, fast delivery, packaged well, customer service is great when needed! Good quality parts! Overall would recommend American Trucks when purchasing parts for your vehicle
Ordering was easy, parts fit perfectly! Pick-up was smooth, but too long of a wait for somebody to get to the counter. Attendant was gracious and apologetic for the wait (big warehouse to get across to the counter) - that's appreciated.
I would be a return customer.
The gentleman was really helpful and quite courtese. Order was completed very quickly and notification was done before I completed phone conversation.
I'm planning on ordering some more parts in the future.
Great website, quick delivery and a perfect fit. Going to be my go to Accessory dealer from now on
All went very smooth as I placed my order. Only complaint is I did get the offer of the free phone wallet till after I placed my order!
I have not received my product yet, please let me know what is happening
Hi Laura,
I'm sorry about the delay with your order! I left a detailed voicemail but wanted to reach out here as well. I reviewed your order and the latest update I have is it's out for delivery from the local post office (USPS). I resent the tracking information in your email. Again I apologize for the delay and issued the refund for the shipping cost. If there is anything else we may assist you with please feel free to reach out to me directly at ext 1320.
Thanks,
Desiree
This bull bar was my first purchase through American Trucks. It was a pretty straightforward process, and I got updates on my order daily. The packaging came in a little damaged, but that doesn't have anything to do with American Trucks, and all of the contents inside were perfectly fine. Just ordered a roll bar from them as well, looking forward to that going just a smoothly!
I order 24 lug nuts but only 12 came in the box. What I'm not happy about is I have to send my box of 12 back and I'm not sure why I have to put myself out because someone there screwed up. Just send me 12 and I'm happy with less work for me
Overall great experience. Wide selection of quality parts that came quickly and in good shape. Didn't have everything I needed but more than enough to knock out a big portion of my list. Definitely recommend them.
Delivery was quick and the product fit perfectly. The installation only required a couple of tools and took about twenty minutes.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Matt,
I apologize for all of the marketing emails you have received, you can unsubscribe from them at the bottom of anyone. You can use our online portal for tracking, estimated ship dates and printing invoices which is orders.Americantrucks.com. I apologize again and if there is anything else we can assist you with please feel free to reach out to us.
Thank you,
Allison