On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.
American Trucks Reviews Summary
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Customer service was great! Able to answer questions and assist with transaction! Thank you! Pricing was competitive and fair!
Not very happy that I ordered an air filter replacement and instead you sent a steering stabilizer. Now I have to wait another 4-7 days most likely to receive the actual product I ordered. I think you should immediately send out the correct part with overnight shipping at some sort of discount for the inconvenience.
I bought 2 sets of hub spacers for my F250 in February. Couple of days later I get a "BACKORDERED" notice. Almost 3 weeks later and it still says delivery will be in DECEMBER of 2025. That's bush. Cancelled the order and will find it elsewhere. The customer service chat lady (Dian C) was the only helpful person I could find within this organization.
The picture on the site didn't match the product. Drove 45 min for the wrong grill and still waiting on my refund
Excellent experience, very easy to find what I wanted, would definitely recommend this to anyone looking to improve their truck
Customer service always available when needed, have an answer for every question I have and super qualified when it comes to recommendations. Every part I had bought has worked perfectly!
I placed my order and as soon as i submitted my payment the order was canceled by AT, i tried. Contacting service department, however, they were no help. So ordered through Sumit Racing instead
I ordered 4 wheel spacers and only received 2. Called and talked to a representative about sending remaining 2. I have to go thru the hassle of taking pictures and waiting to get a return label. Then I have to mail package back in and wait for hopefully the full set of 4 to return.
I had a nice person help me with my order. He was very nice and knowledgable about the part I ordered. I received a tracking number Monday the 10 th that my package would be here Friday the 14 th. Per the tracking info this part stayed in Kansas for 3.5 days. All of a sudden now the earliest the part will get here on Monday the 17th. Probably my fault because I'm used to Amazon being early vs late. Hopefully the part works when it gets here
Hey Mike,
Thanks for your order glad to hear your ordering experience was simple and efficient. I did locate your order for the Disabler and see that it shipped USPS and is currently in transit to you due for delivery on Monday the 17th as you stated. I apologize for the longer then normal processing time. Most of our orders ship within 24 business hours so not sure what happened here. But I do agree Amazon has ruined all of us (LOL). If you need anything else after the order is delivered do not hesitate to reach out to us.
Thank you,
Allison
Ordered parts Tuesday.paid extra to expedite 2 days.have not received parts!wondering where parts are?
Hello Roger,
I located your order for the Shocks I apologize that these items did not ship and process within the timeframe that you paid for, I went ahead and refunded you for the 2 day shipping please allow 3-5 business days to see this reflected back to your original method of payment. If there is anything else that we can assist you with please do not hesitate to reach out to us.
Thank you,
Allison
Ordered a set of wheels shipping was fast. Order arrived upon inspection one was damaged looked like from the factory since the packaging was intact. Went to the provided link super easy. Returned the wheel to Fed Ex and had a replacement wheel in two days. Great service thanks American Trucks
I have currently ordered 5 item, shipping ranged from 2 days to 3 days, every time delayed for some reason, 7 days to deliver. Need to use different delivery company Federal Express is unreliable to say the least.
Hey Stephen,
I apologize for the long transit time on some of your recent orders, unfortunately we have no control once the carrier retrieves the item from one of our warehouse locations. Also keep in mind items shipping from a third party can also take longer depending on location we try our best to tailor the website delivery timeframe based on the Zip code for delivery so make sure that is always up to date when ordering as well. I apologize again if there is anything else that we can assist you with please feel free to reach out to us.
Thank you,
Allison
Prices are competitive and if I ever have an issue, there's actually a person who answers and they speak clear english
Customer service has been dicey for me. I ordered an item that was to be returned and the rep had set it to a replacement making my refund take longer than needed. Also ordered an open box item that was not complete even though the description said it only had cosmetic damage. When trying to return the item I was told to damage the item or I would not be issued a refund. The item is a steel plate to cover my cat converter and I do not possess the tools to damage such an item. I spoke with the rep and was told I can send the item back but the shipping would fall on me. I opted to eat the cost of the item for some store credit but I just took a $50 loss for a bad description on American trucks behalf. I was told by a previous rep that as long as I return the item within the first 30 days of ordering I'd receive a full refund in store credit being that it was an open box item. Looking forward to using all my store credit because I seriously doubt I will be ordering from here again going forward.
Hey Edwin,
I apologize for your experience with American Trucks, I located your order and see that you have spoken to customer service and they have issued you the mitigation amount of $160 to your account in Store credit. Keep in mind this does not expire and can be used on your next purchase with American Trucks. I understand your frustration with your experience. Another quick hit is when purchasing open box products we encourage our customers to view the photos listed and not just rely on the description. Which I understand is normally the opposite of shopping. But if there is anything else that we can assist you with please do not hesitate to reach out to us.
Thank you,
Allison
I started a chat with two different agents to ask if a particular product was in stock ready to ship and not drop shipped by a third party... They insisted it was ready to go... Soon as I purchased it's telling me I have to wait a month cuz it's not in stock...
Hey Joshua,
I apologize that the item you purchased is not in stock, I understand how frustrating this is I see you have already spoken to customer service and have been provided the estimated ship date since this is coming from a third party supplier. I went ahead and issued you a voucher to use on your next purchase online or over the phone for the inconvenience. You should receive an email confirmation regarding this. If there is anything else that we can assist you with please feel free to give us a shout.
Thank you,
Allison
This switch fit my truck but it only controls my front windows. The rear switches do nothing. I followed the instructions to install.
Hey Michael,
I'm sorry I missed you I tried to call but couldn't get through so I sent you a follow up email instead. We suspect the one you received is actually defective since this should control the rear windows as well. Please let me know if you would like to move forward with a replacement.
Thank you,
Allison
They sent me the wrong towing mirrors and then made me deal with all their BS red tape to return for "store credit" and didn't refund the shipping charges, mind you that it was their mistake! I placed an order to use up the credit and will NEVER do business with them again! If this order is wrong it will go in the trash. Makes me wonder how they made it this far by treating their customers this way… goodbye
Hey Danny,
I apologize that the item ordered arrived incorrect and didn't work, I located your order and see you purchased an open box product which our policy is return for refund to store credit only within 30 days. Unfortunately for open box we have no way to do an exchange or replacement. I do apologize for the inconvenience and if there is anything else we can assist you with please feel free to reach out to us.
Thank you,
Allison
I am sure the product, once it arrives, will be fine. I don't understand the point of paying a premium for expedited shipping when the organization clearly does not partner with a shipping company that can meet their promises. I took a chance on expedited shipping back in 2019, which was the last time I ordered. I stayed away all this time because of my prior experience. I am a fool for thinking it has been fixed six years later.
Hey Mike,
I apologize that the item did not arrive in a timely manner that you paid for. I did locate your account and see that the item did not arrive in the 1 day timeframe that you paid additional for. I went ahead and refunded you for the overnight shipping due to the inconvenience. You should see this back to your original method of payment within 3-5 business days and will receive an email confirmation of this as well. If you need anything else please let us know.
Thank you,
Allison
Both taillights came chipped on corners. Both taillights fit poorly with gaps from both the truck to the light and light cover to light itself. Do not recommend these lights. China made!
6 days after order and the tracking number shows it is awaiting pick up. Arrival date was supposed toe be tomorrow but it hasn't even been picked up yet
Hello Steve,
I apologize that your order was not shipped when expected. I see you have spoken to customer service and they have started the lost package process for you. Your replacement is processing and will be released within 1-3 business days. I apologize again and if you need any further assistance please do not hesitate to reach out to us.
Thank you,
Allison
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Sean,
I'm sorry you got the wrong product! I reviewed your order and currently working with the operations team to make sure we ship the right product (the cold air intake filter) to you as quick as possible. I tried to process the replacement with overnight shipping but it wasn't available for the order. I noticed you've been a fantastic customer over the years, and want to make sure we do everything we can.
Again, I truly apologize for any inconvenience this caused, and issued a voucher for your next order that can be used online or over the phone. If there is anything else we may assist you with please feel free to reach out to me directly at ext 1320.
Thanks,
Desiree