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From the business
A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.
American Trucks Reviews Summary
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
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Delivery was great hid behind our bush on porch so wasn't exposed for everybody to see. Fast delivery. Very satisfied
Great website and the Smoked LED cargo/brake light for my Ford F150 Harley Davidson Edition was easy to install. It looks awesome! It literally took 5 min to install.
Very pleased with this website. Ordering was a breeze. Finding my part was easy, paying was simple. My party was delivered in two days! What's not to be happy with? It was a great experience.
I ordered a ADD Blow off valve adapter for my raptor on 03/10 and paid extra for 2 day shipping. It's been a week and still have yet to receive part and or any update regarding tracking! So definitely not happy with this experience
Placed an order Sunday evening 03/16. Label was created first thing Monday. As of today, 03/19, the order has not shipped and I have received 15 emails trying to sell me something or asking for reviews. I haven't received any today yet but it's only 5 am. I don't mind the shipping delay. 6 emails per day is very annoying and I will be reluctant to place another order with this company because of that
Hey Carl,
I apologize for the marketing emails, you can absolutely unsubscribe from them at the bottom of anyone. We have a customer portal which is a great tool to check for tracking, estimated ship dates and print invoices. That is orders.americantrucks.com instead of relying on emails you can use that. I apologize again and if there is anything else that we can assist you with please feel free to reach out.
Thank you,
Allison
Received my fox ats 2.0 and it was a in a large box. Shipped with paper and the actual fox box was opened inside. Bolts loose rolling around chipping the new shock in the package. No paperwork, stickers instructions, and protective bags loose inside the box
Hey Zak,
I apologize that the item arrived not secure and parts everywhere with poor packaging. I see you have already spoken to customer service and started the return process, our tech team will be in touch via email within 3 business days with next steps after you submit photos. Please keep an eye on your email for further communication and I did issue you a voucher to use on your next purchase online or over the phone due to the inconvenience.
Thank you,
Allison
I purchased an exhaust kit. I get more information on things that I looked at then getting information about my purchase. Don't even have tracking information yet.
Hey Robert,
I apologize for the delay with your order this is currently in processing as soon as it ships you will receive an tracking email. Please continue to keep an eye on your email for updates. You can also use our customer portal which is orders.americantrucks.com I issued you a voucher to use on your next purchase online or over the phone due to the delay.
Thank you,
Allison
I wouldn't order anything here again, says 2-3 day delivery if spend over 119 and I spent 150 and just checked to see why it hasn't arrived and it says estimated to arrive 8 days from now, meanwhile they have sent me 2 emails a day asking for a review on the website/product. Don't waste your time here go elsewhere if you care about getting your stuff within a couple weeks time.
Hey Richard,
I located your order for the UPR Products Billet Oil Catch Can, Firewall Mount, Black and see you placed the order on Sunday the 16th it shipped Monday the 17th then was delivered on Thursday the 20th. This did come directly from our vendor to you which can cause a longer processing/delivery time depending on where they are located. I apologize if it did not arrive within the 2-3 timeframe as advertised, I went ahead and issued you a voucher to use on your next purchase with us online or over the phone due to the inconvenience. If you need anything else let us know.
Thank you,
Allison
I purchased and installed wheel well guards on my 2023 F150. They turned out fantastic! As easy as what was shown on the companies website and they look great!
Great selection and fast delivery. The bad thing is you have so many great styles it's hard to choose from which is a very good thing.
Overall light looks like original, installs easy and for the price you can't beat it. The turn signal color does not match the original. Original is yellow this one is red. Also if you have a sensor remove it from the original and install in this light or you will have some errors.
I just don't understand why it's taking so long for the shipping to take place. It says it's gonna come sometime in April but I still not have received shipping information. I ordered it at the beginning of March and it's gonna take a whole month for you to even ship it just kind of interesting.
Found parts needed quick
Order placed with ease
Delivered on time as promised
Perfect fit
Wish all websites were this easy
Listen... I understand that: Feedback is useful.
Companies are always looking to improve.
Customer satisfaction is important. 2 emails requesting feedback before my order even arrives is excessive. Maybe relax a bit.
Was able to use the chat function to ask a question about a product. Was answered almost immediately and then made my purchase.
Got these mammoth coil-over set because they were a great price, with me replacing all my suspension I was thinking theses would complete it. I haven't installed because they got delivered so fast! I appreciate American Trucks!
I ordered the RedRock Under Seat Storage Box (15-25 F-150 SuperCrew) SKU: T******* after returning the other "RedRock Under Seat Storage Box" SKU: T*******, which wasn't even RedRock-branded and didn't fit my 2023 F-150 STX. American Trucks processed the return without any issues, but the new one doesn't fit my model truck properly either. I made it work, but the screws don't fit the holes in the underseat bracket and the dimensions are slightly off. The website says it should fit, but even the instructions indicate it only fits model years up to 2020. The construction of the storage bins feels cheap as well. Since I made it work, I'll give it two stars but I'd recommend passing on this one and getting something else for under seat.
Hi Jason,
I'm sorry to hear about your order experience! I left a voicemail but wanted to reach out here as well. I reviewed your orders, and for the RedRock Under Seat Storage Box, if you would like to keep as is since you were able to make it fit, I would be happy to see what I can do. Feel free to give me a call back at ext 1320.
Thanks,
Desiree
I ordered front and rear sill protectors but only the front ones arrived. If this is the way business is done I'll never order anything else from American Trucks.
Ordering was a breeze, product arrived within 2 days and was installed. Would and will purchase from AT again.
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Austin,
I apologize that you never received the original package due to it being lost with the carrier, I see you have spoken to customer service and they have setup your replacement order and issued you a refund on the shipping that you paid for. Your replacement order was approved and shipped with fed ex tracking # 286662438412 if you need anything else please feel free to reach out to us.
Thank you,
Allison