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From the business
A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.
American Trucks Reviews Summary
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
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Huge holes on both sides of the box whether it's from delivery service or American Trucks but I am not certain if items are missing.
I received your part and everything was good. Didn't notice the extra charge on the bill. It said free shipping then later I saw a $200 charge. We unloaded the package with a forklift. They didn't do anything different as a shipper then if we had a dock. Easy money for them. Scammers
Hello Greg,
I located your order with American Trucks and see you are referring to our freight shipping cost, yes we do offer free shipping on orders $119.00 or more but this is for standard shipping only. Since yours was shipped LTL Freight due to size and weight your item did not qualify. The shipping cost can be found on the very first page at checkout online. I apologize for any confusion or miscommunication around the shipping. I did issue you a voucher to use on your next purchase online or over the phone as a small token of our apology you should of received an email with the voucher information as well. If there is anything else that we can assist you with please feel free to reach out to us.
Thank you,
Allison
I don't know what to experience yet I haven't gotten my merchandise that I have ordered so you tell me what experience am I dealing with. I ordered fender trim have no one reached out to me about my order thank you for your time 3-25-25 Stanley Harris Memphis TN.
Hey Stanley,
I just left you a voicemail this afternoon regarding your review. As I stated the item is out of stock at this time and is expected to ship between 4/17-4/24. You can check on the order using the customer portal which is orders.americantrucks.com or simply chat into customer service. I apologize you have not received any communication but please keep an eye on your email for tracking when it does ship. If you need anything else please feel free to reach out to us.
Thank you,
Allison
This was a life saver. Getting rid of those huge bulky tow mirrors with these regular size mirrors. Everything works great except the fold in feature. I believe you need a new module and reprogram for that to work. And its not out yet. But everything else works great. Blind spot and blinkers. Haven't tried the defrost yet. To warm. Those tow mirrors are extremely dangerous. Major blind spots with them. I'm a happy camper!
Paid for faster shipping and did not receive item any earlier than regular shipping
Hey Shane,
Sorry I missed you I just left you a voicemail regarding your order for the Cold Air intake filter. As stated your replacement will be released within 24-48 hours and I refunded you for the 2 day shipping that you paid for. Please keep an eye on your email for updates and a new tracking number. If there is anything else that I can assist with please do not hesitate to reach out to me.
Thank you,
Allison
I've been ordering and communicating with American Trucks for 5 years now and the experience is always a pleasure. The parts are quality the shipping is fast. Customer support is amazing.
Dealing with the company has always been easy anytime I have had a concern.
Unfortunately, the muffler I purchased was a great product but packaging not sufficient enough to survive FedEx delivery and busted out the bottom of the box and damaged the end of the pipe.
Since it arrived on a Saturday and I was eager to install i brought it to the local muffler shop to straighten out the crushed and bent end. Cost me $25.00 but when done I was able to go home and install...sounds great. But companies need to learn to pack items better
At this time, I like to think this company for a wonderful experience on my first purchase the sales man can't remember his name sorry was excellent and helping me on the phone with pictures and explaining things, but most of all the product came on time as promised will definitely do future purchases
Great service…fast delivery. My truck is a '24 F-150, Regular cab/short bed 2WD. The kit works fine, but you'll have to cut most of the head pipe to get it to fit this truck. Basically, would have been much cheaper to find a flanged pipe and weld on my own hangers with rod. Simply because-this is nothing more straight pipe from the cat-back. Paid for more pipe than I used. Other than that-it'll work for a reg cab/short bed.
Product looks great installed on my F350! Didn't take as long as what instructions said to install. I'm more than pleased with the purchase and how quickly it got here.
Easy to navigate website. I have yet to receive my items, but I have been receiving emails notifying me when they have shipped. If I have any issues, I hope to have the same experience with customer service, but I have yet to communicate with customer service.
I honestly would have given 4 prob 5 stars but this one issue that should have been easily avoidable but instead they strung the issue out for 2 plus weeks well 3 weeks if you count the time it took to get my money back into my account. So I have bought numerous things from here but when I went on their website and found the rims I really wanted and spent 2 grand on them. Well the shipping eta came and went once so I reached out and they said they would send a request to the company that actually makes the rims for an update so I was cool with that but then 4 days goes by I heard nothing and the 2nd estimated shipping day passed so I called back again and they tell me the same spill about requesting the shipping info then another week goes by and I noticed that half of the money had been put back into my account? So I called up there again and at that point they tell me oh it looks like those rims are discontinued... I feel like if I called that many times and checked up on it plus they still have those rims on there website after all this went down so I guess someone else is gonna get tricked as well. Oh and the last part they only gave me the money back for 2 of the rims then took another week to get the rest from the other two rims? Makes no since. They gave me a 20$ voucher which is better than nothing but I mean this took up about a month overall before I could even get the money back to try and order a new set of rims. Sooo shop carefully people... P.s every other purchasing experience was great and I've spent around 8 grand total on prob 7 diff purchases through them. But that one issue was a pretty big mess up on their end and the fact the rims still to this day are listed as available for purchase on their website tells me they aren't to worried about actually trying to correct the issue so it doesn't happen to someone else. That's just not good business practice in my eyes.
Hey Addisen,
Thank you for taking the time to write your review and provide your feedback on your experience. I apologize that you had issues with getting the rims in a timely manner and then them being discontinued and having to wait on your refund. I understand how frustrating this must of been. I'm pleased to see that everything has worked it self out now and you placed a new order for different rims and those where received. I did issue you an additional voucher for the inconvenience which you can use on your next purchase online or over the phone. If you need anything else please feel free to reach out to us.
Thank you,
Allison
I have not received the part yet.Willgive a review when I get the valve and install it.I did pay for two day shipping.
I am have a good experience with American Trucks. Waiting on my Transmission pan to come. But they came out with free gifts after I had spent the money to receive it. Went to the chat, and ask if I could get the gift. April was very helpful, and got some more swag with the American Truck logo on it. Very cool.
Have ordered and received a few items in last 2-3 weeks: good service & prices, BUT… after order is"processed", credit card is charged and notice says "shipped", when it is actually awaiting pickup for several days, up to week or more, by Fed-Ex. Also, getting Way Too Many emails (over 50+ in just 2-weeks), some trying to sell products I have already bought, and products I have merely viewed. I requested to "unsubscribe" and to send a catalog, but have not received, but continue getting too many emails. I will be closing & canceling your website due to this once I receive my last order (paid for & "shipped" 3/17/25, but Fed-Ex has not picked up from your end yet. Marcus Kelly, Thomasville GA *******.
Hey Marcus,
I located your account and see your recent purchase was delivered today on 3/21 I apologize for the marketing emails, once you unsubscribe you can use the customer portal to locate tracking, estimated ship dates, and print invoices if needed that website is orders.americantrucks.com. The catalogs take around 2-3 weeks to be delivered, if it is past that timeframe please reach out to customer service and we can get another one on order for you. I apologize again and if you need anything else please reach out to us.
Thank you,
Allison
I did an online chat with Nicole R. And she answered my question so I decide to order it. I was told I would get a free gift but didn't receive the gift when my Windguard arrived today.
Called to cancel and reorder a part that I ordered 4 hours earlier was told it already shipped out but it was not picked up by fedx until Monday I called on the Saturday before I takes forever to get a refund or replacement still waiting on a replacement on the before this one they sent the wrong part I will use this company again
Hey William,
I apologize that you where unable to cancel your recent order, unfortunately we do have a very short window for cancellations but this is something we are currently working on improving for our customers. I do see that you have spoken to customer service and accepted the mitigation offer to keep as is and not return. I did look at your previous order and the replacement Tie Downs was cancelled today on 3/21 you should receive your refund within 3-5 business days back to your original method of payment. If there is anything else that we can assist you with please feel free to reach out to us.
Thank you,
Allison
Everything went great. I ordered parts for GMC Sierra on a Tuesday afternoon and they showed up the following day less then 24 hours later. Boxes weren't smashed and all the necessary precautions were taken to avoid unnecessary damage.
Spent over $1,600 on a bumper showing in stock. To only find out after payment it was out of stock with no ETA on restocking or delivery. Took my money without any issues and now I sit here and wait. Ridiculous.
Hey Nicholas,
I apologize that the bumper you ordered is out of stock, I do see that we updated your order and changed the supplier of where it is coming from in hopes to get it to you sooner. The new estimated shipping date is between 3/24-3/26 but please remember this is only an estimate and can change. Please keep an eye on your email for updates or use our customer portal which is orders.americantrucks.com. I also issued you a voucher to use on your next purchase with us online or over the phone due to the inconvenience.
Thank you,
Allison
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Hello David,
I just left you a voicemail I'm sorry the box arrived damaged, I did leave you my extension incase you do find something was missing I would be happy to setup a replacement for you if needed. As always if you need anything else please do not hesitate to reach out to us.
Thank you,
Allison