Overview
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Fits looks great way Better light output in stock definitely worth the money
The site was easy to navigate through. Had plenty of product details as well as videos showing the product itself. I like to see what the product is capable of besides just reading a list of what it could do. Order came in and was able to turn off the DOD as well as change tire size on my 2012 Sierra. Would definitely order again. Thank you.
Just had lights installed, headlights look amazing but fog light are defective per mechanic. Frustrating because I need to now return fog lights and pay a second install fee. Love American truck and have purchased a number of items but this is frustrating. Going to call Monday, hopefully American Truck will help me resolve.
Still have no parts no movement in shipping in 3 days and paid extra for 2 day delivery. Still waiting after a week for someone to contact me back about busted molded headlights they sent me. Last 4 orders have been late on delivery. Only reason they got a star was it made me.
Impossible to deal with. Delivery is always late even when you pay extra for delivery. Customer Service is absolutely no help.
There was an issue apparently with my delivery address. I live in a rural area, so deliveries get screwed up easily. A customer service representative called me soon after I ordered to clarify my information. They didn't try to tell me where I lived. Nice change.
Product just as described online, came within a matter of days. Great service all around would recommend to anyone and will order again from AT
I'm not a mechanic by any means. I asked my mechanic friend what I needed to fix my truck. Just a few key words and I found everything I needed easily! We installed everything, wheel bearing rotor and brakes, in less that 3 hours. Pretty much replaced my front end. Prices were excellent and parts fit perfectly.
The website is easy to navigate, signing up for the Military discount is a trying process I was denied repeatedly so it took multiple attempts. I bought two separate items on the same order, when receiving the shipping emails, they became one tracking number so it is hard to tell if both items are coming on the same date or on their separate dates. Although these are small issues, always trust you guys for good deals and fast shipping!
Nathen the sale person I dealt with was excellent in helping me with my order. Some how the order didn't ship due to some security issue. Call center people were horrible with trying to help resolve this issue. I mean absolutely horrible. If it wasn't for Nathen calling the next day to help rectify the issues I would have cancelled my order.
Hello Dan,
I apologize that you had a bad experience with customer service, I did locate your account and I see your orders where cancelled by our security system. Unfortunately the system we use is called Riskified and it is used with multiple companies and they don't always go into detail as to why the order is denied with them. Most common reasons are the billing address on file does not match your credit card statement, the shipping and billing address are to far away etc. I apologize again that this happened to you. If you believe it is an error please contact your bank and or Riskified to discuss further.
Thank you,
Allison
Nice muffler wish it was louder but its cool.I'm satisfied
When order was placed it said at checkout it would arrive wed Oct 23 but today when I got the shipping number it now says Tue Oct 29 is the expected day. Package is only 24 lbs and not real large and was sent via Maersk which I have never seen in our city.
Hello Kyle,
Thank you for your feedback, I apologize the item did not arrive in the timeframe as expected, due to this I have added a voucher to your account towards your next purchase and it can be used online or over the phone. Sine the item shipped freight it did take longer then our standard shipping carrier and that is what caused the delay. Even items that aren't very heavy could be to long or wide in dimensions and that is the reason for it shipping freight instead of Fed Ex. If you need additional assistance please feel free to give us a call!
Thank you,
Allison
Rear flaps do not fit. They are not cut deep enough to match factory flare
Hello Lee,
I apologize that the mud flaps did not fit your vehicle, and for any inconvenience this may have caused you. I see you spoke to customer service on 12/12 and they cancelled the replacement and got you setup for a refund. Please allow 7-10 business days for your refund to be processed back to your original method of payment. If there is anything else I can assist you with please do not hesitate to reach out to me.
Thank you,
Allison EXT 1896
Mirror was broken in box even through it was double boxed and packaged with foam.
Hello Cody,
I have located your order for the Mirrors, I apologize that they arrived broken I see you have already started the return process and a ticket is in with my Return team. Please keep an eye on your email for next updates. I have issued you a voucher for this inconvenience to use on your next purchase online or over the phone.
Thank you,
Allison
I purchased the Barricade 5 Inch Oval Bent End Side Step, in black. I am very happy with this purchase. Easy to install and it took about an hour. Looks fantastic on my new Sierra 1500.
Ordered my Cat back exhaust for my 2014 Chevy Silverado and couldn't be happier. Easy to install and sounds great. Thanks..
I'm not very happy with the company on the website it says they will work but i bought them and got the ones on the truck off and put the new ones on and they won't fit with the grill
Hello Kayden,
I do apologize that the item you ordered will not fit your vehicle. I see that you have already spoken to customer service and they have setup the return for you and our tech team are working on this now. I do apologize again and due to the inconvenience I have issued you a voucher to use on your next purchase with us. If you need any additional assistance please do not hesitate to reach out.
Thank you,
Allison EXT 1896
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- Paoli, Pennsylvania, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Dustin,
Sorry I missed you I just left you a voicemail discussing your above review regarding your recent orders with us. I explained the open box purchase for the headlights and offered to start a return on those for refund to your original method of payment. I do apologize for the delay with your last order with Fed Ex I am not sure why it seems to be taking the long way to get to you but as stated I refunded you the shipping you paid and you will get a email confirmation verifying that refund. If you would like me to setup the return for the damaged headlights please feel free to give me a call back!
Thank you,
Allison EXT 1896