Overview
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Parts were i stock and ready to ship! Parts came as ordered! Will use again and again!
Broad selection but the website lacks the ability to compare certain items.
Liked that my part came quickly. Will be ordering more soon!
Rough country definitely understands the assignment. Great product at an affordable price! Will recommend these to everyone over stock shocks
Received item but they do not fit, trying to do a return of the knob cover
Sales person was very knowledgeable and helpful.he had no problem filling my order.
Sent an IM to confirm the product I was researching and received a call from Brian a sales associate for AT within minutes. He was very informative and knowledge of the kit I was looking for accurate.
Quick, easy and fast... He was great to speak with and would recommend the website to everyone.
Thank you AT for a great shopping experience!
JW
Easy to deal with but way to many follow up emails
New truck required a few new accessories, incurring the bed cover. I live in the middle of nowhere and still got here with amazing timing and all the correct items! I'm impressed. Such a simple task isn't so simple anymore. Great job!
Only took about a week to get everything but the free mounting and balancing is taking forever. It would be way better for me to just do it myself
Going to have it installed. I can do the bumper, prefer to let someone else run the wires.
The exhaust is too loud for my taste but since I started the engine they won't accept it for a trade or return. Also the hangers don't line up and I was unable to fully install the muffler. I called customer assistance but they were unable to help me.
Hey Christopher,
Sorry I missed you I just left you a voicemail going into more detail about our return policy and the reason we denied your return for replacement/refund. I apologize the hangers do not line up either if you can try and sell the product on eBay is what we recommend when we do deny returns. Like I stated the store credit will be available on your account to use on a future purchase with our Sales Techs over the phone or online. If you require additional assistance please do not hesitate to reach out to us.
Thank you,
Allison
The light was broken and pieces were rattling around. Very unhappy and will be contacting customer service.
Hello Frank,
I apologize that the taillights where broken upon arrival, I would be more than happy to assist you with setting up a return for replacement or refund. If you would like to give me a call at ext 1896, or you can chat online on the website and have them set the return up. If you prefer to do it yourself through our self service portal you can do that as well which is orders.americantrucks.com. I have also issued you a voucher for the inconvenience of the item arriving damaged that you can use online or over the phone on your next purchase.
Thank you,
Allison
Had high expectations because I was advised by friends to purchase from this website, however they sent me the wrong item I purchased an open box exhaust for a gmc sierra but got sent brackets for a ram 2500. They won't even give me a refund they want to give me store credit when they don't even have the item I originally ordered.
Hello Moses,
I am sorry to hear that you received the wrong item. I tried to locate an order using your email provided but was unsuccessful. If you would like to give me a call I would be happy to look into this further with you and see if there is anything that we can do to rectify this situation.
I look forward to hearing from you soon!
Allison EXT 1896
Perfect fit on my 2024 F150 to hop into the bed with the Pro Access Tailgate deployed. Ford only offers a center step for the door access opening that did not fit my needs.
Recommended.
The shield looks great was very easy to install.
But I lost some of the hardware and if you see this can you please send me a set of the plastic pins and the metal brackets.
Great products and on time not like the others will continue to get my products for my trucks here!
Good quality, nice fit...just what I needed. Wasn't sure if I would have a hard time finding mats for an older truck but they work wonderfully.
Using the website was very easy and had no issues from ordering to receiving them. Perfect!
- Visit Website
- Paoli, Pennsylvania, United States
- Edit business info
Business History
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Edward,
I apologize that the wheels and tires took longer to arrive then expected. I did locate your order and see everything has been shipped/delivered now but looks like we had to wait on the supplier to ship the wheels to us before we could assemble them on the tires and ship to you. This was the reason for the delay, again we apologize and if there is anything else we may assist you with please feel free to reach out to us.
Thank you,
Allison