Overview
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Easy to find the parts on the website, fast delivery, good price, and nice to do business with someone other than Amazon
This rear bumper gives my ram a more aggressive look. However, the only problem would be the fitment of the trailer connector. It does not seem to latch on. Every time I drive the truck it becomes loose and comes off. If that wasn't a problem then this would definitely be a 5/5.
Ordering online and choosing correct parts was easy and order arrived early. The parts are high quality. It was my first time to use American Trucks and I was very impressed.
Ordered a part for my truck. It came in but it didn't fit so I requested a call ticket and sent it back. At that time, I requested to cancel the order and asked for a full refund.
What I didn't expect was another order be sent out after I requested the order be cancelled. After they sent out another order this caused all kinds of other problems with my refund. Had to call FedEx Ground and place a hold on the other order. They said they couldn't do this until the shipper requested a call ticket to send the order back.
So once again, I had to call the shipper and request that they issue that call ticket to FedEx ground to retrieve their package. They said they had to place a loss package claim which will take 3 business days to process. In the meantime, I'm still waiting on my refund.
Having said that, I will give them the three business days. If within that time I don't get my refund. I'm just going to dispute it with the credit card. Big time inconvenience for me. I'll probably not shop this vender again.
Had some problems with the checkout process.
1st time buyer found these running boards on your web site. Great price and they are a perfect fit for my F-250. They look great!
Thank you.
No collar clamp, screw providing everything needed and I've been fiddle F€£ing this thing for 6 hours the $h!t doesn't fit like the site says, the parts that won't connect no matter what I do are in the pics
Made order. Spent thousands. No tires so had to reorder different tires. Tires came. There they sit in my garage waiting for the rims I ordered. Last checked I was told they were in and shipping. Now they say mid November for them. Going to call once again. May cancel order. It's ridiculous unfortunately.
Hello George,
Sorry I missed you, I just left you voicemail regarding your review and your recent order for the rims. I do see they were finally delivered on 10/18 and again I apologize for all of the inconvenience this order has caused you and any delay with your installation. If you need any additional assistance please do not hesitate to reach out to us!
Thank you,
Allison EXT 1896
Charity my sales lady was awesome guiding me to make my purchase seem less looking forward to my next purchase Thanks Charity!
Great wheels great price lightning fast delivery, awesome
I purchased 2 sets of powerstop bakes and rotors, they never came, but I was charged. When I called they said the price on their site was wrong. I finally got my money back after cursing them out.
Hello Jimmy,
I apologize your order had to be cancelled, you should of received an email regarding this as well going into more detail. We refunded your PayPal for the order after we cancelled it on 11/4/2024. You also should of received an email for that as well. If you need any additional assistance please do not hesitate to reach out to us.
Thank you,
Allison
Super fast delivery great price really fast install and great sound
Needed the part, placed an order, within a week it was in Hawaii. No pain, no hardship, just outstanding service. Great Job!
Exhaust manifold do 5.7 Dodge Ram. Excellent product. Delivered on time. Kept me informed on status of delivery. All good things.
American Trucks is a 1 stop shop for everything truck. From Headlights to cat- back exhaust they have everything you need. If they don't have it, then you don't need it.
Awesome sauce it was just awesome I loved it so much great website and delivery easy
Was expected to get here, Wednesday, November 6 actually arrive today, Sunday, November 3 sad part. FedEx dropped it off at the wrong door at my apartment complex and never found it.
Hello Miguel,
I apologize that fed ex delivered to the wrong apartment complex and you were not able to retrieve the package. I know that was an unexpected frustration but I do see that you have already spoken to customer service and we have a lost package claim setup and a replacement will be on it's way within 48 business hours from today. I issued you an additional voucher for this inconvenience and please do not hesitate to reach back out to us if you need any additional assistance.
Thank you,
Allison
The service was great and I was never pressured into buying anything but suggested different options which made it so much easier to decide. They sent me different quotes on different options which made my searching go much faster. Thanks!
Ps I'll leave a review and pics once I've completed my build. 2024 Ford F150 STX
The experience ordering through the website is easy as long as you have all of the trucks details.
Grill I ordered looks great. Nice upgrade if it stays on! Not made very well. Clips are off and measurements aren't good. Does not sit flat and even like it should.
Hello Joseph,
Thank you for your feedback regarding the grill I am glad you like the look but understand the quality isn't what you were expecting. I went ahead and issued you a voucher to use on your next purchase due to this inconvenience. We look forward to your continued business with us and if there is anything else we may assist you with please do not hesitate to reach out to us.
Thank you,
Allison
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- Paoli, Pennsylvania, United States
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Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Daniel,
I sent you a follow up email regarding your review, at your earliest convenience please feel free to respond to me and I look forward to assisting you.
Thank you
Kelly