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From the business
A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.
American Trucks Reviews Summary
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
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Good experience. I've ordered before and have had no problems. My last order is forgot to add the promo code for some free stuff. I just did a live chat and he was able to do it for me. Definitely alot more on the site that I'm looking at for my truck.
The tech was great and I ordered the part I wanted for my truck. When I have a question I will call again.
Switching out rubber to chrome. Called Mike and reassured me that the product is a match. Took 2 days from the time of the phone order to my home. Great price and excellent service. Thanks again AMERICAN TRUCK'S.
It was great talking to a live person with first hand experience with trucks. Jess was very helpful and knowledgeable, answering my questions taking and processing my order.
I haven't even got the order yet. COOL IT! Leave me alone, you'll know if the order sucks. I'm not that hard to deal with, you just put the cart in front of the horse.
Ordered 0n the 9th said in stock and will ship immediately should have in 3 days its the 15th and it hasn't shipped yet called and just getting excuses there just as bad as real truck dont waste your time or money! Summit, jegs or speedway are the only ones you can depend on!
First item was not delivered on the promised date. A week later I check on the second item and I'm told it would be 3-4 more weeks. I would have ordered from another company if I had been informed.
Hey Jim,
I located an account using the email you have provided there is only one order on this account and it is for the Proven Ground Premium EZ Hard Fold Tonneau Cover. This item was ordered on 4/08 shipped on 4/09 and delivered by Fed Ex on 4/10. I do apologize if you have experienced delays with orders in the past, we strive to provide the most updated estimated ship dates to our customers regarding their orders. I truly do apologize for any inconvenience this has caused you.
Thank you,
Allison
I ordered a rubber bed mat for my new truck on Saturday, it made it here today in two days.
That's very impressive and appreciated, nice job.
Web site is easy to use. User friendly. I also like the prices at American Trucks. Will use American Trucks in the future.
Part never came. Ordered part on march 28. It's now April 14. Part was never shipped according to tracking.
Hello Meryvn,
I left you a voicemail this morning regarding your order for the Master Tailgaters Aftermarket Backup Camera. I do apologize sir but the item was returned by USPS to our Kansas warehouse and processed in. As I stated please give us a call or chat into customer service with how you would like us to proceed regarding your refund.
Thank you,
Allison
Was not expecting much as a first time user of American Trucks but after my first purchase was left eager to order more 10/10 would use and recommend 😉
No Note anywhere about shipping from vendor. Beyond disappointed. Ordered on the 8th and will ship from vendor on the 24th. Unacceptable. I have ordered lots of parts for my truck and my experience has been great, until now.
Hello Scott,
I apologize you did not know that the Front Sway Bar Bushings would be shipping directly from our supplier to you. Unfortunately some items do ship from the supplier directly to our customers and others from one of our warehouses. The get it by date that you where provided is only an estimate and the order could absolutely ship sooner. We encourage you to keep an eye on your email for tracking information and use the customer portal which is orders. Americantrucks. Com. I issued you a voucher due to the inconvenience to use on your next purchase online or over the phone. If there is anything else we can do for you please feel free to reach out.
Thank you,
Allison
Need to find a hip spacer for my fuel rims for my 2024 Silverado did no know the spec call and my question was answered and order made simple easy very happy
I spoke with 2 of American Trucks representatives and they were both super helpful and very knowledgeable. Steven D & Jim C are their names.
Installed the driver side window deflector, after only one day in the sun (90 degree day) the part has melted and warped. This is a complete piece of junk. I wouldn't even use the name " American " in your advertisement! Completely disappointed.
AT processed my order timely and it was picked up by FedEx but I still haven't received it. Tried to contact FedEx but no results. The package seems to be lost at their Grove City location. I was hoping to work on my truck this weekend but not sure when the parts will be delivered. AT might need to find another shipper.
Installed the injectors on my 2003 f 150 4.2 on 4/10 /25. Perfect fit and runs like a new vehicle now! Exactly what I needed! Thanks guys!
Item had a deep scratch in it. There was no packing inside the box with the item. It was also not as described in the installation video. There was no double sided tape to adhere it to the hood. The clear tape that came with it I don't think was adequate to protect my paint from the metal clips. Parts were cheap and I wouldn't trust it to not damage my truck especially considering the screw broke in half and I didn't Even crank down on it. For over $80 it is on the cheaper end of bug deflectors I guess. Lesson learned trying to get a good deal and save some money back fired. This was absolute garbage. The return process so far could have been easier as well. Having to take pictures of the item I feel is unnecessary and a pain. Still waiting on my return shipping label being emailed to me. I should Have just ordered from Amazon. Even if the item wasn't damaged I would still be returning it.
Hello Jesse,
I am sorry to hear that your item arrived damaged and missing the adhesive for installation. I understand how frustrating and disappointing this must of been. I hear your concern regarding the return process and I assure you, we never want to inconvenience a customer with the return process. I apologize if you felt that way. We ask for photos of how the item arrived or the damage in your case so we can in the future improve our shipping methods. For the inconvenience I issued you a voucher to use on your next purchase with us online or over the phone and it is good for 60 days. If there is anything else that we can assist you with please feel free to let us know.
Thank you,
Allison
Quick and easy order process and got it twos days later free shipping everything came in box and wasn't damaged overall happy
Don't order anything that is or of stock. They told me my Credit Card would not be charged until the item was back in stock and being shipped, and rightfully so, yet they charged my card right away anyways. Very dishonest.
Hello Kevin,
I located your order for the Rough Country Suspension Lift Kit and wanted to apologize for any confusion or miscommunication around the authorization versus charging of your payment method. This item that you purchased ships directly from the manufacture to you. Therefor we charge upfront at time of purchase to secure the order with the supplier. For in house items shipping directly from one of our warehouses we do not charge until the item ships since it is coming from our shelf. I do apologize again and if there is anything else we can assist you with please feel free to let us know.
Thank you,
Allison
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Dave,
We sincerely apologize for the trouble you experienced with your item not arriving in time as advertised or promised on the website. We understand how frustrating and disappointing this must be. I have looked into your order and see that the Skid Plate was actually a lost package and refund was setup and issued today on 4/16/2025. Please allow 3-5 business days for your bank to release the funds back to you. This is an unfortunate event that does sometimes happen at no fault of yours. If there is anything else that we can assist you with please feel free to reach out to us.
Thank you,
Allison