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From the business
A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.
American Trucks Reviews Summary
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
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💯satisfied
I will order again grom this company fast shipping. This oil catch can is direct fit and good quality.
Very disappointing. Product was not what was displayed in pics. Pics were of a completely other set. Return process was difficult. Calling twice. 2 reps saying entirely different things. Took a lot of my time.
I was not provided an opportunity to honor my service for a military discount. If it's possible can I get a military discount with my two most recent purchases. Thanks in advance. Ken Thomas
I went online an searched for what I needed for my Ram 🐏 an found what I needed an ordered it hasn't came yet but my experience was great an not bad on price.
I can't get the original lady Judy back on the phone or via email I'm getting the run around about where my part is at. I was told by chat they didn't know either and I can't get anyone to figure it out but they did figure out how to take the money out of my bank
Great experience product came in and was packaged nicely, product seemed well made. Cannot wait to install them in my super cool truck.
Would definitely use them again. Part fit well and was delivered in a timely matter. Will use them again.
I've been looking for this particular lowering kit for quite some time, and I finally came across AmericanTrucks' website. Browsing the site was easy and user-friendly. The kit was more affordable here than on any other website I checked. I'll definitely continue using AmericanTrucks to buy parts and accessories for my 2024 Chevy Silverado 1500
Your website confirmed that the filter I was ordering would fit a 2025 Ram with 3.0 L6 engine. The filter I was sent in fact does not. The factory filter has a notch in one corner, this filter is completely square. Not exactly a satisfied customer.
Placed an order by phone call in. I'm pretty sure the gentleman who helped me his name was Tom. He was awesome very knowledgeable. Very polite. Everything I ordered arrived on the dates they were supposed to. One item was placed at my neighbor's house two doors up. But that's FedEx's fault. Would definitely order from American trucks again. Wish I had more money to spend. Thank you.
Second time that I've ordered stuff and it hasn't came right
Hello Dusty,
I sent you an email regarding your review and wanted to share my information and go into more detail around your experience's. I apologize again and if there is anything else that we can assist you with please do not hesitate to reach out to us.
Thank you,
Allison
Purchased many items over the years happily.
These window vents are too thin in width which restricts the opening. My previous manufacturer was Lund. The wider vent allowed almost 3" of worry free rain getting in. And the cab was kept cooler in the summer.
Hello James,
Thank you for providing your feedback regarding the Vent window deflectors that you ordered and received. Your review only helps us continue to source better products. I did see that the manufacture is not Lund. They are one of our suppliers but we are not currently sourcing these products from them. If you need anything else please feel free to reach out to us.
Thank you,
Allison EXT 1896
Placed an order Sunday evening and my order arrived by Wednesday! Super fast! Very pleased
I still have not received my order. I have been waiting for about a month or so and still haven't received my seat covers.
Hello Aurel,
I just sent you an email regarding your review and going into further detail around it. I apologize for the delay with your order and as I stated I released the replacement to ship out. Please keep an eye on your email for updated tracking information. If you need anything else please feel free to reach out to us.
Thank you,
Allison
As advertised and arrived on the day they said. Will shop here again.
American trucks had what I needed and shipped my stuff fast and kept me updated! I recommend to order from them!
My order and everything went through. Still waiting on my seat cover for my truck.
I wanted to order a 2025 Chevy truck bed liner and there info showed a 2019 to 2025 would fit my truck. But i explained that the 2025 truck bed was different and it would not fit even. A 2024 because Chevy made a change in 2025. So i ordered it at another supplier.
Purchased replacement LED build and one of the Low Beam bulbs was missing a lock ring. Customer services was quick to respond. I am currently waiting for a response whether they are going to replace the bulbs. Until that time, I can't say I am completely satisfied but I am happy with the process up to this point. It would have been nice to receive a bulb kit that was complete and then I wouldn't have to go through this process.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Griff,
I apologize that our return process was an inconvenience we certainly do not mean for this to be difficult on our customers or time consuming. Thank you for sharing your feedback regarding it. Also, apologize for the product you received arriving damaged and missing additional pieces. We try our best to capture photos of the open box items our customers are ordering and write the best descriptions of the product but we are working on improving this as well. I see your pickup is scheduled for today 4/10 once scanned by fed ex your refund is issued within 7-10 business days. I went ahead and issued you a voucher due to the inconvenience as well to use on your next purchase online or over the phone. If you need anything else please feel free to let us know.
Thank you,
Allison