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From the business
A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.
American Trucks Reviews Summary
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
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Well they can take my money easy enough but when it comes to the sales person they need more education of there products now i have to take time out of my work day to straighten out my new programmer and it was 2 days late not impressed
Ordered something Friday night after hours and immediately tried changing the shipping destination, they didn't answer the phone and never called back. Monday morning... After getting jerked around by the first customer service rep, called back later and they told me that it was being processed by shipping and to late to change. Their solution was to call UPS and an $80 transfer change charge later...
Customer service is a joke, don't ever buy from them and if you do pray nothing goes wrong. They do everything to make returns and replacements so hard it's not worth it
Ordered a bumper based on information provided on a review and installation video by americantrucks.com on their site (not a third party site). After finding out that the information provided was inaccurate, they refused to cancel the order and returns will be charged a freight fee and restocking fee. Pointed out the inaccuracy and there was no denying it was inaccurate. There was no attempt to at least resolve or offer any solutions just, "you can return it, and pay the additional fees.) There are no problems with the product, just not what was described per their video. They do not make the products, they have good selection of products but they must sell way too much to worry about customer service. I will be looking at other sites for parts in the future and I'll make sure I tell others to beware of they customer service or lack of.
I've ordered many products from this company and everything arrived in a timely manner and in good condition.
I am so upset with this company. I ordered a Rough Country Hard Tri-Fold Tonneau Cover. It showed up and with NO packing in the box. The hardware was broken and one of the hinges was broke, and there was a hole on the underside. When I called them to make it right, I got disconnected, twice. I was talking to foreigners that did not understand me. (I think they are using a call center in China) And I was told that they denied a replacement for it. I am not happy with this company at all. I suggest that you find a better company that cares about the customers, not just money. One of the worst customer supports I have dealt with.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members