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I've ordered many products from this company and everything arrived in a timely manner and in good condition.
I bought step bars for my new truck. They arrived damaged with a dent in the driver side step bar. They are refusing to replace the damaged product.
Doug K.'s review of American Trucks earned a Very Helpful vote
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Shopping was great! Just wish your shipping was quicker. A week and a half in todays day and age...
Very good and FAST service. The cover was very easy to install with a few instructions and...
Dear Doug,
Thank you for your review! We are terribly sorry to hear about the damaged merchandise you have recently received.
Once the product is installed, and the shipping box is gone, there is no way for us to prove the shipping carrier that the damage was done during transit and not during installation. Therefore, unfortunately, we cannot proceed with the damage claim.
Please, check your email inbox details and for additional compensation offered.
Looking forward to your reply!