On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.
American Trucks Reviews Summary
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Overall I've had a great experience with americantrucks. Everything it well made and gwt to me fast!
Very easy and helpful ordering with excellent online assistance. Thank you.
Always in stock and priced right. Great customer service. Quick shipping
They always have what I want at the prices that I'm willing to pay.
Very disappointed. I haven't received the PCM, just checked and it seems to be on backorder per Holley's email. American Trucks page should say it is out of stock or on "backorder" to be fully transparent. At the end of the day, they are selling a "kit", even if the PCM is coming from Holley. I cannot use the Tuner at all without the PCM, so it is like I have nothing.
I emailed Holley customer service to see how long it will be on Backorder, haven't received a response yet.
I would obviously not ordered it if I knew it would be on Backorder.
I hope this is resolved quickly. I will update if this is possible.
Over the years, I've ordered any parts and accessory for an American truck. Great deal good ideal way to the way to Shop.
Placed order 8/29/25, with expected delivery date of 9/2/25, now checking status has changed to 9/3/25, item stuck in CHATTANOOGA, TN since 8/3/25, not a good way to start a new customer, specially asking for a review 3 times since order was placed, as this is one of the most expensive one's in the market, and using such a undependable shipping company.
Hello Robert,
I located your order for the Cold Air intake and see that it was picked up from our facility on Sunday, 8/31, and was delivered within the 3 business days that we advertise. Please keep in mind that we do not count weekends as part of the 2-3 day timeframe we advertise, so I apologize if that was misleading in any way. I'm glad to see the item was delivered and that all is well. Regarding the marketing emails, I understand they can be overwhelming, and you can unsubscribe from them at any point. We have a customer portal you can use, which is orders.americantrucks.com, where you can find tracking, estimated ship dates, and much more! If you need anything else, please feel free to let us know.
Thank you,
Allison
Ordering is easy and well-designed. My only concern is the ability to track your shipment. The website makes finding orders and tracking difficult.
The product was well described. Ordering was intuitive. The email confirmation was prompt. Overall, it was a good experience.
Everything was as described, everything shipped quickly and arrived on time.
Sent an email to cancel order the same day, and the next day I get an email that item is being shipped. Now do I have to pay for return shipping and a restocking fee?
Hey Steve,
I apologize if you missed the window of opportunity to cancel your order. Normally, we do not charge restock fees; some suppliers might, but that is usually for custom-built items. We would not charge you a return tag fee since you attempted to cancel it if you reach out to customer service. I hope this information helps, and if you need anything else, please let us know.
Thank you,
Allison
I ordered some Bilstein struts and shocks. Shocks fit fine. Struts seem to Hana been mis-marked at the factory. 1/2" too wide for my F150. Had to have them all removed as I couldn't get another order overnights. Customer Service said or wasn't possible although the Sales guy said it was an option. I paid $325 for that though no mistake of my own. American Truck didn't cover shop fees so I was given a $200 credit. I returned all of the Bilstein products and I hope to get a 100% refund next week. All in all, I guess things are ok. I used up the $200 almost immediately.
Looking Girard to receiving those items due my truck. Pictures coming soon after.
I'm in my truck alone. I carry valuables and carry in my truck. This makes me feel better about leaving things in my truck.
Very good customer service but tailgate has a small dent. Not worth the hassle to return.
Hello Robert,
I'm glad to hear that customer service was good, but I'm sorry to learn that the tailgate had a small dent in it. I completely understand if it isn't large enough to warrant a return, but I wanted to mention it. I left you a voicemail offering another resolution since we want all of our customers to be 100% satisfied with their purchases and products. Please feel free to get back to me at your earliest convenience.
Allison
Great website, easy to navigate and make your purchase! My go to place for performance truck parts
I needed to replace my old busted up stock fog lights. I wanted LEDs and AT had a great selection at a price point I was happy with.
Ordering was easy. We will see if the fit good. I don't what else to say being as i have not received the order yet.
Was able to find the hood emblems and matching tailgate and glove box
Great Experience, Love the how to videos. Keep up Great Work 💪
Decent what i purchased was close to the description so we will see if they work out had gear lock with American muscle for my mustang
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello,
I'm sorry for any confusion or inconvenience this has caused you. We advertise it as in stock since we can ship the product out within the 'get it by' date listed on our website. Unfortunately, we do not have a feed for inventory directly from Holley on their part on our website. That is something you will need to address with Holley, as you already have. Due to this inconvenience, I have issued you promotional credit to use on a future purchase online or over the phone. I apologize again, and if you need anything else, please feel free to reach out.
Thank you,
Allison