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From the business
A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.
American Trucks Reviews Summary
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
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I was looking for a backup camera for my sons truck, came across this sight and fell in love
I ordered mud guards for my truck on 3/30/22. I paid extra for 1 SMS at shipping because I purchased them before 6:00am.
It's now 4/4/22 and I still have not received my order and the tracking number you provided does not work.
However, I am getting 2 to 3 unwanted emails daily showing me other accessories for my truck.
I'm very upset and I want to receive a call or email with a resolution.
Easy to order on line lots of products and help on line if needed
Reasonable prices fast shipping
Buy 500$ parts to have fed ex draw crayon on it and toss it where ever they seem is good. In my case no where to be found.
Thank you for your feedback!
If you would like to discuss your review, please feel free to reach out.
I hope to hear from you soon.
Amy
Ext 257
The website is very easy to use. I do like the thumbnail pictures of similar options available for my truck.
Fast shipping, Installed less than 2 hours. And great upgrade from stock. Not too aggressive.
The web page was easy to discern which cold air intake to order. It arrived in 3 days in perfect shape with great packing.
All parts needed were in the box. No instructions but a card tell you to go online and get them there from Roush. I found independent videos were very helpful
With good details. Took me 40 minutes and was very easy. Truck sounds better and looks good under the hood.
Normally I enjoy this site
However this latest order was not what was advertised
The picture shown was the full grille and when received it was just the insert had to reorder and eat 125.00 miss order my fault for not looking close enough before purchase
I'm so sorry to hear about your experience!
I have attempted to contact you by phone and sent you an email so that I can help.
I hope to hear from you soon.
Amy
Ext 257
Received my front bumper out of box and wasn't new also received a set of headlights with missing the high beam bulbs so not happy
I'm so sorry to hear about your experience!
I have attempted to contact you by phone and sent you an email so that I can help.
I hope to hear from you soon.
Amy ext 257
Fast shipping, But part was incorrect
Package description correct, part was not correct
I'm so sorry to hear about your experience!
I have attempted to contact you by phone and sent you an email so that I can help.
I hope to hear from you soon.
Amy
Ext. 257
The previous "open box " I purchased had incorrect parts instead of for a 6.5 bed jts for a 5.5 bed. Shoulda just ordered new the first time.
I'm so sorry to hear about your experience!
I have attempted to contact you by phone and sent you an email so that I can help.
I hope to hear from you soon.
Amy
Ext 257
Awesome deal worth the money for what you're getting!
Great experience, thank you for your quality parts!
Walked me right thru my perches with no problems everything went smoothly even got me a discount..
The best service I have ever had when it comes to getting information and ordering thing this will be the second item I ordered from them
Went well system in place seems to be working correctly waiting to see how the product fits shipping says it'll be here bye April 2 2022 hopefully it all works out I'll be buying many more parts.
I don't have any complaints it's a pleasure doing businesses with this company
Ordering was easy, the order was delivered on time and the item was exactly what I ordered. I would recommend using American Trucks.
It was great doing business with American Trucks i found exactly what i need to complete my repair to my Dodge ram 1500 need more parts for my truck see you soon
Thanks so much
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
I'm so sorry to hear about your experience!
I have attempted to contact you by phone and sent you an email so that I can help.
I hope to hear from you soon.
Amy
Ext. 257