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From the business
A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.
American Trucks Reviews Summary
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
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Pay for a new product received a return that they ship back out. Tried to contact them they acted like it was my fault offered a credit for in-store will never shop there ever again. I asked how hard is it to put a return label in the new box and send it. Not easy to deal with terrible customer service ask for a phone call to speak with an individual says they do not have phones. So I asked how can you email take Internet orders but do not have a phone. Buyer beware shop around I am sure there are better companies to deal with than American trucks.
Great service. Got it in 1 day. Getting it installed now. View YouTube for sounds
Super fast shipping. Amazing quality products. I will definitely buy from again.
I received running boards for my truck. The mounting brackets were all the same. The front brackets need to be different. VERY DISSATISFIED!
Order came in quick only one problem. FedEx delivery guy drop off at wrong house a block away.
All the spam emails after ordering one part makes me never wanna shop here again. Sure I don't mind a email here and there for sale items but like 3-5 emails a day regarding nonsense? No way, I'm done. Never gonna shop here again.
I'm so sorry to hear about your experience!
I have attempted to contact you by phone so that I can help.
I hope to hear from you soon.
Amy ext 257
At the time of purchase could not see if product was excepted and available on my account. Text customer service and in 20 seconds problem was resolved.NO RUN AROUND! Extremely quick response exceptional service
The web site was very easy to navigate, and the prices for parts I needed was better than other sites I had visited. I haven't received the parts yet, but I'm very pleased so far.
Unethical and terrible business. They will list parts on their website as in stock and take your money, even when those parts are back ordered with no ETA on when they will be available. Worse yet, they won't even tell you that the part is back ordered, you will eventually just reach out to them wondering why your part hasn't shipped, and you will learn about it then. I went through this process, then spent an hour chatting with their customer service, transferred to four different people. After supposedly refunding my money, they still as of today owe me $225 in gift cards that were used on the original purchase, and that they cannot figure out how or refuse to get back to me. I then reached out three separate times to their customer service email account, requesting to speak to a supervisor so that I can show them the chat log from my interaction with their team, and I was denied all three times by low level customer service associates, refusing to let me speak to a supervisor. I've never in my life been denied a request to speak to a supervisor, especially not by a business that owes me hundreds of dollars. It is unbelievable. Do yourself a favor and do not give this business a cent of your money.
I'm so sorry to hear about your experience!
I have attempted to contact you by phone and sent you an email so that I can help.
I hope to hear from you soon.
Amy
Ext 257
Found exactly what I was looking for, took 2 days for shipping. The tuner works as advertised!
Excellent service! I had to call in to get some clarification on some parts. I'm glad I did. We were able to solve an issue I had, come up with a better solution. Customer service was outstanding!
Ordered an awesome Flowmaster cat back for my truck, got free shipping, some sweet tailpipe tips and oh by the way a Military Discount!
Thanks, American Trucks!
I got a hold of American trucks because I could not track my package and come to find out it hasn't even shipped out yet unhappy with the slow service
I'm so sorry to hear about your experience!
I have attempted to contact you by phone and sent you an email so that I can help.
I hope to hear from you soon.
Amy
Ext 257
I was looking for new headlights for my 2006 Ford F-150. The navigation and filters tools on the website were very easy to use and the pictures of the product really clarified what I was lookign for.
With the help of Customer Support, I was able to select the correct item for my truck.
This company is terrible. I ordered a new intake and when I received it the box had a giant hole in it. When I opened it it was clear the product was either used or someone decided to open the box, take everything out, and throw it back in. When I installed it I noticed more damage and decided to call them. They gave me in store credit which I accepted because I didn't want to take everything back off the truck. Im upset because they're sending products they're calling "new" but are clearly not. That's fraud. If you order from this company and the box arrives with any dama at all refuse shipment immediately and get your money back and run.
I'm so sorry to hear about your experience!
I have attempted to contact you by phone and sent you an email so that I can help.
I hope to hear from you soon.
Amy
Too many options to choose from, found everything i needed at a decent price even though the passenger side headlight came broken
My experience was great, everyone I spoke with knew what I was looking for. I had to make a choice from (3) three different under seat storage. The difference was explained, and due to this, the correct one was purchased. Thanks to all.
I ordered headers, gaskets, and bolts for my truck. I got an order confirmation, then almost immediately got an order cancelation with no explanation. So, order somewhere else?
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
I'm so sorry to hear about your experience!
I have attempted to contact you by phone and sent you an email so that I can help.
I hope to hear from you soon.
Amy ext 257