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From the business
A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.
American Trucks Reviews Summary
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
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Shipped hella fast. Same day. Also, It was nice to know what was In stock and what wasn't. Some other places don't update that info and it's a real time waster.
Was flipping through the magazine and the bull bar caught my eye. Decided to check it out online and what really sold me is the install videos and how your team not only shows the reviews and others photos but such a great job describing the install. That is what sold me
I was looking for the tri fold covers for my truck, now I'm praying that they are going to be easy to install. They look really nice.
I ordered accessories for my F150 XLT and the process was very easy to use, plus the price is unbelievable lowered then anyway else. I will continue to order other items from this company.
I received the bumper in good order, a barricade extreme fear bumper, T******* for a 2017 Ford F-150. The setup was going just fine, when it became apparent that the brackets that attach the bumper to the frame would not work, as they were supposed to. I have emailed photos to customer support and awaiting an answer as to what can be done to correct this problem. In the mean time I must drive around without a bumper, hopefully I won't get a ticket going to work. Awaiting an answer, to rectify this. Order# *******
Like I said before you I like your company But you would think by the thousands of dollars of me and my wife are spent with your company that you would throw in a couple of stickers for free
I'm so sorry to hear about your experience!
I have attempted to contact you by phone and sent you an email so that I can help.
I hope to hear from you soon.
Amy
Ext 257
Great experience, efficient, really like the web site easy to navigate with information available
Enough emails already. I ordered 2 filters and I have been hit with WAY TOO MANY marketing emails in 6 hours. I clicked unsubscribe but they keep coming.
I was looking for a bed liner for my new 2022 Ranger. American trucks had one that fit my needs. It is reasonably priced and had no shipping fee.
The site makes sure you order the correct part. Gives you step by step instructions to install your new purchase. My first choice when I look for upgrades.
Got a cover for the bed of my truck and it was a rebox it looks like. Sent back and sent back no reply and no refund. Two hundred dollars in play. I file a case with pay pal.No answer yet.
I'm so sorry to hear about your experience!
So that I can help, please reach out to me directly at (888) 706-1096 Ext. 257
I hope to hear from you soon.
Website was easy to use and order processed quick said to deliver 4/4/2022 however my order has not arrived yet. Hoping it's just a glitch, can't wait to get my parts & install on my truck
I saw the coupon that if I shared your site with friends I would get $20 off and that was not true. I shared and at least 2 of my friends visited the site.
I also tried to use the $50 coupon and that didn't work either. If you're not going to give discounts, don't put them up.
Ordered a truck safe. Had to take apart my center consul. It turned out the safe did not fit. I called American Truck. The 3rd person I talked to said yeh it doesn't always fit. We dont have one that fits. Go pack it up take it down to fedex and return it to us. The did not care my consul was ripped apart and I would have to put it back together. They couldn't have it picked up at my house they wanted me to do all the work. The disaster cost me way more than the safe cost. I am charging back the item with my CC company. If they want it back they can come pick it up before it gets thrown in the garbage.
I'm so sorry to hear about your experience!
I have attempted to contact you by phone and sent you an email so that I can help.
I hope to hear from you soon.
Amy
Ext 257
Describe my experience? Sure I can do it in one word, HORRIBLE! Let me make my order and took my money and then only then did I get an email stating you "can't ship to a po box" and when I inquired about it I was told "our carrier don't let us" well it's good to know your carrier runs your company. I told the customer service agent to tell management that whatever ever limp brain decided it was a good idea to go through with the deal that limited your customer base was an moron (exact words). I was put on a "first warning for profanity" I was trying to explain that limp brain and moron were not profanities but the chat was disconnected first. Not like it matters much, won't be buying any of your products, especially after my first experience was such a train wreck. I'd rather pay more for a lesser product that will actually accommodate my needs!
Thank you for your feedback!
If you would like to discuss your review, please feel free to reach out.
I hope to hear from you soon.
Amy
Ext 257
I made an inquiry about a price discrepancy between the online page and the catalogue. Anna responded to me right away and is looking into the matter. This company just acquired a costumer for life!
I placed a couple orders and chatted with a rep. About instillation. Very professional and helpful. Thanks!
Website is easy to navigate. Found my rear drive shaft quickly. Very affordable too.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
I'm so sorry to hear about your experience!
I have attempted to contact you by phone and sent you an email so that I can help.
I hope to hear from you soon.
Amy
257