American TrucksReviews 11,176

I bought new step bars for my 2021 Silverado. They sent me used, dirty, rusty ones with a new hardware kit. Never again American Truck.

I got a flow master outlaw dual exhaust system from this place and it came ups and the box was so damaged and the parts were coming out of the box I called and talked to customer service and they wanted me to pay to send it back and wanted to give me store In credit save your money and go with someone that like to deal with there customers (This place should not be in business anymore

I gave one star only because there was not an option for ZERO STARS. After a week of waiting for my order to ship, Customer Service advised I would have to wait another 10 days for a refund. Pretty good online scammer!

I received the barricade running boards damaged, I send them back. They send me the parts for a second time and they also come in damaged. Then they tell me to take my business somewhere else there's other places I can shop because I asked them if they think it's fair

Horrible quality and customer service. I bought a powder coated bumper three months ago and it is already rusting out. I don't know how this place is still in business. $800 down the drain.

Buyer Beware - purchased a "like new" - open box grill and upon opening the box, 5 pcs were broken. If you're looking for a company with integrity, this company is not the one. Since they didn't do their due diligence on an open box sale, I'd suggest you do your due diligence and research the reviews for this company. This is not the first time this has happened and will not be the last I'm sure.

Their response was - "We can no longer set up a return on the item as it is beyond the open box return window. The item is also a freight item, which cannot be returned for damage after it is signed for and delivered." These two things would be a non-factor if they sold a product that was reviewed and ensured was in "like new" condition. Weather held up opening the box and the 5 pieces broken; 1 was in a baggie with the attachment screws, one is a plastic screw broken off in the grill and the other 3 were small broken pieces of plastic that attach the grill to your truck. So if It was based on freight review this is not something that would have been noticeable and American Freight is passing the buck on their poor product return/review process. It is also not my responsibility as a consumer to ensure they have sent a quality product.

So basically, I'm out $300+ for something that should have never been sold. Please take "American" out of your name - it is not deserving. The company does not have good business practices and unfortunately seems this is a pattern and not an anomaly.

Again, please research before purchasing anything from AmericanTrucks.com.

I plan on putting this info on any review or truck site I can. Thanks American Trucks.

I received my order on November 27th. I got sick with covid so I was not able to check the order when it came in, but it was delivered, and I received an email from your company that it was delivered. After 2 months of being away I was able to get back to the office and get the parts. I was told that there would be 3 boxes but instead there were only 2. I was assured these were all the parts. I took the parts over to my shop to put the lift on. I have my truck completely disassembled and am missing an entire box of parts. Now I can't finish the lift. I have paid you IN FULL, and only received half the parts 4 months later. I did an investigation with UPS to find out that the one box was returned to the sender without even trying to deliver the box. I was NEVER contacted by your company that it was returned. I was ASSURED I received all the parts. That is theft by deception. Now I have to wait another week and a half to receive the parts while my truck sits on a lift and I have to go get a rental car. Your company offered me a $20 store credit. That is the most ridiculous and insulting compensation for YOUR screw up that I could ever imagine.

This place is great at taking an order, and that's where the greatness ends. The aftersales care is bottom of the barrel. I bought almost 1900 dollars worth of lighting for my truck and now that I have an issue I am having to haggle with Jan, who is apparently part time. Mind you, the truck got 700 miles on it over the past 9 months since the LEDs were installed. So not even driven! From there I sent pictures clearly showing the issue. I then had to spend money to have a service shop communicate the exact same as I did. What a joke, so out more money! I called the LED supplier and they got back to me in a day, now I'm trying to figure out their warranty process, sitting on the phone for an hour on hold. My two cents, don't by from American Trucks, don't buy Morimoto LED lights.

After making multiple purchases from American Trucks, they decided to cancel my order. Stated that shipping address didn't match billing address. Well, it didn't matter on last 3 orders, why now? They blamed it on my Bank. After talking to Chase Bank they confirmed that the bank had nothing to do with it. They have lost a customer for life and I see they don't care. Shop elsewhere. Period.

The pictures online were significantly different than the item purchased. Americantrucks.com blamed the picture from the manufacturer. They refused to return or exchange the incorrect product. I was promised a call from a team leader that never happened

I purchased a roof rack, lift kit and winch from these clowns. The rack was open box and labeled perfect condition. 80% of the rack was missing and they tried telling me that was correct, but would give me store credit if I return it. The package contained 7 five foot tubes for $600. Next up is the winch. I installed it only to find out that motor feed out doesn't work. Now I am waiting to see if they fight me returning this one. I haven't tried installing the lift kit yet. It's real easy to find stuff there but somehow their stuff is broken, missing parts or actually not in stock even tho it's marked as in stock. That will tie your money up. They are horrible to get service from; a Manager was supposed to get ahold of me the day I called on the roof rack. That didn't happen, instead he called me at 7:00 am the next day and left a message. I called the extension and about a week later still nothing. Thanks Crizia. I'm really hoping the aren't any American Truck surprises with the lift kit. You've been warned.

American truck refused to give me 100% refund. They charged me a restocking fee that was never explained to me on the phone when ordering. They sent me the wrong running boards the first time. Then i reordered the right ones. And i canceled the order within 24 hours. So I am so angry and will never order from them again. First order box was damaged. They refunded me $195.99 on a $254.99 order. So they charge me $59.00 for restocking.

They will not cover their product rusting after only three months of installation. Paint is flaking. They are not willing to work with customers in resolving the issue. They are not in the best interest of the customers. Just want your money.

Ordered S******* - Weathertech Low Profile Hood Protector; Dark Smoke (19-21 Sierra 1500).
The package came with box busted up and product broken. The kicker is that the product was sent used and/or in broken condition. Inside the box was a piece of paper with the previous person's name and RMA written on it. Proof that this product was sent in used and/in broken condition. After telling customer service about this, they asked that I return the item. I replied with why would I return a broken item, and why would I have to go to UPS to buy a new box to ship back a used product? They again asked me to ship it back before a new one was sent out. They refused to make right of this terrible and unethical business deal, so I cancelled my order. I told them that I will write a review so that other customers will not be sent used and/or broken parts. I will not use this business again and urge other to be careful of these scams.

I bought a non-new version of a tonneau cover that was supposed to be in "like new" condition, and only missing the c-clamps to hold the rails to the truck bed. I called before ordering and was assured by a representative that the description on the web site was correct. So I ordered the clamps from the manufacturer. Upon opening the box, there was a seal that was missing, another seal that was damaged, two cotter pins missing, and clear wear on portions of the canvas. It was far, far from "like new." Other used covers of this model at the time that were described as similar condition to what I actually received were selling under $200. I spent over an hour on the phone/chat, and American Trucks would only offer a $40 store credit. No partial refund. They would not budge on the amount or store credit. So I paid $323 for a cover that should have had a sales price under $200, and the company is requiring me to spend my $40 with them so they can make more profit. American Trucks are scammers and liars who do not care about their customers at all. Buy elsewhere!

I spent 5500$ on a supercharger kit for my customers 2010 F150. I ordered this kit on Nov. 20th after being told for 5 weeks in a row that it will ship next week, speaking to several managers, they took $5500 then proceed to send me a cheaper supercharger kit for a 2004-2008 ford f150 and tell me that that is what I ordered even though i have the original confirmation emails stating that what I ordered was a 2009-2010 kit. I am a service writer for an automotive shop that spends over 1 million a year in parts and deals with 100's of parts suppliers I have never dealt with a company with this poor of customer service. Now we're having to look at legal action in order to get our money back. DO NOT ORDER FROM THIS COMPANY. IT IS AN ABSOLUTE SCAM