American TrucksReviews 11,176

I can't even give this company 1 star. My husband ordered something and had to return it as it was not the right part. When returning it, the company wanted us to ship both items in one box to save on shipping costs! Don't EVER agree to do this. I have been fighting for 6 weeks as they only reimbursed me for 1 or the 2 items returned. I paid $103 for an item I returned. I will NEVER order from this company again!

Ordered grill at discount. Sent completely different part. Gave trouble with return. Disputed on credit card. Buyer beware of their deceptive listing manipulation. They do not return your money after you send item back. Scam site

I purchased a brush guard. It was delivered midweek in the afternoon on a semi truck. I did not have time to install for 4 days. When I opened the box I discovered damage on the front bar, package foam was in good shape, meaning it was damaged prior to it being boxed. I called and they said to send photos for review and then a shipper would be sent to pick up part... 5 calls and three weeks later I was told that the company policy states any part shipped with freight is non returnable. That I am stuck with a damaged part and too bad.

They sent me a scratched gun safe TWICE. I said I would like a refund instead of trying a third time. The charged me $15 to send their own damaged product back. They're garbage.

I ordered a pair of magnum step bars for my 2020 ram rebel. I was assured by the sales man ( Jaes) if that's his real name, that delivery would be 2 days, as advertised. When I received the email confirmation, it stated that I selected standard shipping, which is not true. I contacted customer service, and was told there is nothing they could do.
I asked the rep(Leah) why the sales rep lied to me and to connect me with him and she told me it could not be done. I became so enraged that I cancelled the order the same day and asked for refund back to my credit card. Why companies like this are even allowed to conduct business is beyond me. Buyers beware, stay away from this company!

By fare the worst customer service and worst online buying experience I've ever had! Sent me the completely wrong part I ordered and then refused to send me the correct one until I shipped back their mistake! Now I'm still stuck waiting another week to get what I originally ordered and pray it's right this time!

Tried ordering rain guards 2 months ago and when I finally received them, there was a clear boot print on the back of the original box and the channels were all cracked and scratched. Plastic fell out of the box when I tried to open it. When i called for replacements, the guy told me they just told me they would get on it right away and that I could send them back in the box that the new ones come in. After not receiving them again, i called and they said they would expedite them right away. Still have not received them and when I called again, I was told that they dont even tell people to use the new boxes. I lost it and was atleast able to get my money back. Do not purchase anything from them.

I ordered a roll up tonneau cover. Web site said 3-7 days shipping. 10 days went by still hadn't shipped. Talked to customer support. Assured me it would ship on 10th day. On the 12th day still hadn't shipped. The product was not in stock but they wouldn't tell me that. Just kept stringing me along. They charged my credit card immediately and after 14 days never shipped anything.

I really don't understand all the bad reviews American Trucks (AT) is getting. I think most people like to write bad reviews only when they want to complain. I've ordered many times from American Trucks (AT) and my order always arrived timely and well packaged. I only had one issue with a open box item that was described as excellent condition, but was quite the opposite. I called them and they gave me back store credit with no hassle.
If you have a F150, AT has thousands of upgrades and fair prices for your truck. They also have many Youtube videos that go over the products and show you how to install them. I think this really puts them apart from most Auto parts online stores. Don't let all the whiners with bad reviews scare you from ordering from them. Great online store in my opinion.

I ordered a plastic bug deflector for my truck. The product was about $20 less then I would have paid in the store. The piece got here and was cracked into 4 pieces. I sent pictures. They offered me $35 in store credit (I paid $43) or offered for ME to package it and take it to FedEx (with all my spare time) The customer service is deplorable. Proceed with caution. They won't help ya if the product is destroyed during delivery

El día 14 de mayo del 2021ordene un kit de baleros para mí diferencial, me dijeron que llegarían en 10 días hábiles y que me mandaría un número de shipping cuando mi orden se enviará, pasaron los días y no me enviaban nada, me comunique con ellos y me dijeron que iban a resolver mi problema, después de 4 días más me dijeron que mis partes llegarían hasta el 9 de Julio, por lo que decidí cancelar mi orden y si me regresaron todo mi dinero, mi molestía es que te vendan algo que no tienen y responsabilicen a su proveedor me hicieron perder 3 semanas y la garantía de otra parte que había ordenado porque no pude probar los valeros en el piñon.
Nunca los recomendaría

They scammed me! Please stay away from this company they are parasites and legit frauds. I bought a tonneau cover and their website tricked me into believing the item would fit my truck. I was sent a tonneau cover for a 6.5 ft bed truck instead of the specifications that I wanted. I tried to contact someone to return and they told me sorry youre out of luck nothing you can do except ship it back. After lying to me for 3 weeks and giving me the run around that a lable is on the way. Then I get hit after 3 weeks of waiting with the " You have to pay all the return shipping". I was lied to by 3 separate people being told they would send me return tags until the very end when they finally told the truth after a month that they are not responsible and that their back office says Im on my own. So now Im stuck with an item that doesnt even fit my truck. I got a quote at how much to ship the tonneau back and they quoted me at 800 dollars! More expensive than the actual item itself! This is a very fraudulent business and needs to be reported asap. Do not listen to the good reviews they are all robots working for this scam business. The white guy on youtube with his stupid neck beard is just a slimy sales man who makes you think youre dealing with a reputatable business, but theyre nothing but a bunch of scum bags. Worst ever service, I am basically robbed of 700 dollars like many people here in the review section. They send you unwanted wrong items then stick you with a ridiculous return policy and no way to give or exchange the item. Im thinking of taking legal action against this very shady dealer and their stupid youtube fraudulent videos. Nothing but vile words to who ever orchestrates and runs this business. Never ever will come back and will drop reviews on every forum of this POS. Scum bags.

I paid almost 1900 for tire and wheel package. The tires were supposed to last ******* miles and they are chopped up at ******* miles. Contacted American Trucks with a write up from Discount Tire saying what the problem was. American Trucks would not replace or refund. Said the tires are no longer warranties. Just bought them in January.

They are crooks. I've received several faulty products from them. They're extremely rude over the phone as well. I had several people give me a MAJOR attitude over the phone just because I asked a general question, then they still sent me the wrong product. They need to be shut down immediately. They are CROOKS.

My husband ordered a tuner from American Trucks, shipping was delayed so long that he ordered another tuner from a different company, had it installed & the truck screaming down the street before we even received our order from AT. Good thing he did too because he received a USB cable, no tuner for the price of $431. It's been over a week trying to get a return shipping label to send the cable back, so they will refund our money. Worst company ever! No one knows anything about anything. Horrible experience. My man is doing a lot of work to his truck & when that's done we're starting on our sons. Glad we found out what a shady place this is so we know where NOT to shop for future purchases. Nothing American about it. Might I suggest SSI Performance/Derive Systems. Great customer service & tech support.

BUYER BEWARE! I purchased defective tail lights from this business that do not work.
They worked for less than four months for $500. I wish I had read all the terrible reviews before my purchase. Learn from my mistake.

$#*! product. Order was broken, waited a month for replacement. Once it was on it rusted within 2 months. Would not exchange or refund. Buy somewhere else. They also support communism and pedophilia